Ian Markowitz Email & Phone Number

East Providence, Rhode Island, US

Focused on long term strategic operational projects including operational efficiency and strategic growth initiatives including geographic expansion.

Satellite Beach, Florida, US

• Piloted the company migration from a static internal data reporting system using Google sheets to a dynamic system with real-time visibility using Tableau for tracking timecards, team performance, and payroll.
• Incorporated an account management structure and a CRM to track, identify, and onboard new partnership opportunities.
• Built and implemented a scalable and sustainable data structure, leveraging JIRA for triaging and tracking internal data requests.

Newton, MA, US

• Oversaw the Support and Operations teams for a business helping remote corporate teams foster connection by offering access to engaging team experiences.
• Aligned, guided, and developed a team of six with a central focus on key business drivers such as repeat purchase, customer satisfaction, and response time and the corresponding target KPIs.
• Conceptualized and instituted a partnership scorecard to measure reviews, NPS, on-time delivery rates, and revenue in order to provide data-driven insights to the Supply team regarding metric discrepancies and areas of.
• Drove a 45% increase in NPS with 250% more customer responses within 9 months by maintaining an unwavering focus on customer and guest experience.
• Championed a headcount reduction of 33% while expanding revenue by 40% through advocacy for tools to improve scaling and efficiency.
• Boosted on-time delivery rates to upwards of 98% as well as other KPIs by implementing performance reporting & regular team check-ins.

St. Ives, Cambridgeshire, GB

• Spearheaded the launch of the US business for the UK’s #1 heating oil supplier, scaling to 1,200 customers and $800,000 in gross sales in just six months.
• Owned full P&L for the US business as well as administration over Marketing, Sales, Customer Service, and Product.
• Headed a team of six direct reports across Sales, Marketing, and Customer Service, and collaborated with cross-functional teams based overseas to support US growth.
• Innovated a marketing automation program that timed reorder reminders based on weather and consumption, driving improved customer retention and decreased cost per order; delivered more than 20% of total orders at.
• Assessed and synthesized market gaps, data, and needs, verifying relevance to the US market to develop go-to-market strategy and coordinate product development of the full, homegrown e-commerce platform in less than.
• Expanded the dealer base strategically from 5 to 30 dealers across key markets throughout New England, and increased quote to order conversion from 2% to over 6% after partnering with dealers to deliver competitive.

Somerville, MA, US

• Orchestrated the launch of a wholesale business unit, in conjunction with the White House Maker Faire, that ultimately grew to over $5M in annual revenue for an online marketplace connecting independent retailers with.
• Grew revenue from Ace Corporate to $4.5M and from other key accounts to nearly $1M.
• Formulated business requirements for and served as the business lead on an EDI integration project into the company’s order processing system, which was expected to automate $10M in order processing and invoicing in.
• Advanced the company brand across over 1,000 Ace Hardware stores, including overseas stores in the Philippines and Indonesia, as well as 55 Office Depot stores with both temporary and semi-permanent in-store retail.
• Secured full-chain product placement in numerous stores with over 1,000 locations as well as other smaller retail channels on behalf of manufacturing partners.
• Designed, priced, and sourced multiple in-store retail display concepts with a strategic focus on driving originality while maximizing revenue per square foot.

Somerville, MA, US

• Surpassed the revenue goal by 50% and grew revenue over 300% YoY to nearly $1.6MM.
• Organized operations and logistics for a tradeshow program of 25 shows and a budget of over $600,000 annually while fully offsetting all expenses with vendor booth rental fees.

Somerville, MA, US

• Pioneered a new line of business, partnering with large retailers, and grew that business to $400,000 in the first year.
• Cultivated a partnership with a national retailer totaling $12B in annual sales through meetings with the President to discuss broader strategy and build a long-term sourcing relationship.
• Originated an in-store holiday end-cap program, which included design, merchandising, assortment, and execution, for a retailer with $8B in annual sales, and secured buy-in from the Merchant team and Divisional Manager.

Somerville, MA, US

• Compiled and presented regular information on financials and product velocity both internally and to investors.
• Saved tens of thousands of dollars per year by analyzing, modeling, and negotiating pricing among multiple credit-card processors.

Boston, MA, US

• Completed courses covering inbound & outbound sales as well as CRM and relationship management
• Secured a free lunch for the 75 students in the program from B.good with no compensation or value exchanged
• Completed capstone project focusing on making the program stronger, sustainable, and profitable
• Invited by founders to continue working after completion of the program to generate partnership leads, develop pricing and revenue models, and perform customer development
• Regularly wrote for outward facing blog www.insidebss.com