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Entrepreneur, cyclist, idea hunter, amateur baker and chef, and lover of well designed products. Focused on the operational side of setting up and growing new businesses and marketplaces. I am a seasoned business strategist with 10+ years of business operations management and business development experience across a range of sectors. Recognized for demonstrating a natural aptitude for leveraging data-driven insights to implement key business processes and initiatives, as well as for building teams and strategic partnerships, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include process development and improvement, data analysis and reporting, product management, recruiting and hiring, marketplace development, customer support and customer success management, operational efficiency, customer retention, sales and partnership development, and talent management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, quantitative analytics using SQL and Tableau, negotiation skills, as well as business acumen, data analysis, project management and resource management to support efficiency and maximum returns. Most recently, I served as the Director of Business Operations with Elevent. Under my leadership, I propelled the Support and Operations teams forward in a singular focus on customer experience. I also monitored team progress toward KPIs and devised ways to optimize performance resulting in a 45%+ increase in KPIs. In addition, I liaised with executive leadership and the Supply Team to ensure the company’s operational support structure continued to drive the business forward with minimal expenditures propelling on-time delivery rates above 98%.
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Director Of OperationsFeast & Fettle Sep 2023 - PresentEast Providence, Rhode Island, UsFocused on long term strategic operational projects including operational efficiency and strategic growth initiatives including geographic expansion. -
Contract WorkSelf Employed Feb 2023 - Dec 2023Satellite Beach, Florida, Us• Piloted the company migration from a static internal data reporting system using Google sheets to a dynamic system with real-time visibility using Tableau for tracking timecards, team performance, and payroll.• Incorporated an account management structure and a CRM to track, identify, and onboard new partnership opportunities.• Built and implemented a scalable and sustainable data structure, leveraging JIRA for triaging and tracking internal data requests. -
Director Of OperationsElevent Jan 2022 - Nov 2022Newton, Ma, Us• Oversaw the Support and Operations teams for a business helping remote corporate teams foster connection by offering access to engaging team experiences.• Aligned, guided, and developed a team of six with a central focus on key business drivers such as repeat purchase, customer satisfaction, and response time and the corresponding target KPIs.• Conceptualized and instituted a partnership scorecard to measure reviews, NPS, on-time delivery rates, and revenue in order to provide data-driven insights to the Supply team regarding metric discrepancies and areas of needed improvement. Key Achievements:• Drove a 45% increase in NPS with 250% more customer responses within 9 months by maintaining an unwavering focus on customer and guest experience.• Championed a headcount reduction of 33% while expanding revenue by 40% through advocacy for tools to improve scaling and efficiency.• Boosted on-time delivery rates to upwards of 98% as well as other KPIs by implementing performance reporting & regular team check-ins.• Reduced the customer unsubscribe rate by 50% by analyzing data pertaining to customer communications and touchpoints, reducing frequency of marketing emails, and increasing relevance and targeting of communications. -
Head Of Us MarketBoilerjuice Mar 2020 - Dec 2021St. Ives, Cambridgeshire, Gb• Spearheaded the launch of the US business for the UK’s #1 heating oil supplier, scaling to 1,200 customers and $800,000 in gross sales in just six months.• Owned full P&L for the US business as well as administration over Marketing, Sales, Customer Service, and Product.• Headed a team of six direct reports across Sales, Marketing, and Customer Service, and collaborated with cross-functional teams based overseas to support US growth.• Innovated a marketing automation program that timed reorder reminders based on weather and consumption, driving improved customer retention and decreased cost per order; delivered more than 20% of total orders at minimal cost within four months of launch and over 50% of orders by the start of the 2021-2022 season.• Assessed and synthesized market gaps, data, and needs, verifying relevance to the US market to develop go-to-market strategy and coordinate product development of the full, homegrown e-commerce platform in less than five months. • Expanded the dealer base strategically from 5 to 30 dealers across key markets throughout New England, and increased quote to order conversion from 2% to over 6% after partnering with dealers to deliver competitive pricing.• Leveraged dealer relationships to improve price competitiveness and conversion, presenting competitive pricing intelligence with dealers to offer the best price in market for 60% of quotes received in peak season (from 8%).Key Achievements:• Generated a customer acquisition cost reduction of over 80% from season start to season end by employing a two-pronged structure that not only cut acquisition costs but also focused resources to reach critical mass in concentrated areas identified by data visualization and analytics.• Introduced BoilerJuice Automatic, an automatic delivery program for heating oil customers, which captured 100% wallet share and converted 10% of leads to customers, giving the company a strategic differentiation over the competition. -
Director, Operations And Account ManagementThe Grommet Jan 2017 - Mar 2020Somerville, Ma, Us• Orchestrated the launch of a wholesale business unit, in conjunction with the White House Maker Faire, that ultimately grew to over $5M in annual revenue for an online marketplace connecting independent retailers with consumers around the country and around the world.• Grew revenue from Ace Corporate to $4.5M and from other key accounts to nearly $1M.• Formulated business requirements for and served as the business lead on an EDI integration project into the company’s order processing system, which was expected to automate $10M in order processing and invoicing in the first year.• Advanced the company brand across over 1,000 Ace Hardware stores, including overseas stores in the Philippines and Indonesia, as well as 55 Office Depot stores with both temporary and semi-permanent in-store retail displays by developing programs specifically catered to each store’s target audience.• Secured full-chain product placement in numerous stores with over 1,000 locations as well as other smaller retail channels on behalf of manufacturing partners.• Designed, priced, and sourced multiple in-store retail display concepts with a strategic focus on driving originality while maximizing revenue per square foot. -
Senior Manager, Key AccountsThe Grommet Jan 2015 - Jan 2017Somerville, Ma, Us• Surpassed the revenue goal by 50% and grew revenue over 300% YoY to nearly $1.6MM.• Organized operations and logistics for a tradeshow program of 25 shows and a budget of over $600,000 annually while fully offsetting all expenses with vendor booth rental fees.
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Manager, New Business DevelopmentThe Grommet Jan 2014 - Jan 2015Somerville, Ma, Us• Pioneered a new line of business, partnering with large retailers, and grew that business to $400,000 in the first year.• Cultivated a partnership with a national retailer totaling $12B in annual sales through meetings with the President to discuss broader strategy and build a long-term sourcing relationship.• Originated an in-store holiday end-cap program, which included design, merchandising, assortment, and execution, for a retailer with $8B in annual sales, and secured buy-in from the Merchant team and Divisional Manager.
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Business AnalystThe Grommet Sep 2012 - Jan 2014Somerville, Ma, Us• Compiled and presented regular information on financials and product velocity both internally and to investors.• Saved tens of thousands of dollars per year by analyzing, modeling, and negotiating pricing among multiple credit-card processors.
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Student - Sales And Business Development Track; InternStartup Institute Jun 2012 - Aug 2012Boston, Ma, Us• Completed courses covering inbound & outbound sales as well as CRM and relationship management• Secured a free lunch for the 75 students in the program from B.good with no compensation or value exchanged• Completed capstone project focusing on making the program stronger, sustainable, and profitable• Invited by founders to continue working after completion of the program to generate partnership leads, develop pricing and revenue models, and perform customer development• Regularly wrote for outward facing blog www.insidebss.com
Ian Markowitz Skills
Ian Markowitz Education Details
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Bentley UniversityFinance And Liberal Studies; Global Perspectives
Frequently Asked Questions about Ian Markowitz
What company does Ian Markowitz work for?
Ian Markowitz works for Feast & Fettle
What is Ian Markowitz's role at the current company?
Ian Markowitz's current role is Operations @ Feast & Fettle.
What is Ian Markowitz's email address?
Ian Markowitz's email address is ma****@****ley.edu
What is Ian Markowitz's direct phone number?
Ian Markowitz's direct phone number is +161771*****
What schools did Ian Markowitz attend?
Ian Markowitz attended Bentley University.
What skills is Ian Markowitz known for?
Ian Markowitz has skills like Social Media, Market Research, Social Networking, Start Ups, Entrepreneurship, Blogging, Social Media Marketing, Competitive Analysis, Crm, Brand Awareness, Pricing Strategy, Pricing.
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