Cultivate an environment that inspires excellent customer service, exceeding the expectations of both internal and external customers.Develop and nurture relationships with hotel management to maintain a successful partnership.Mentor and train technicians (currently 28 direct reports) on hotel and PSAV service expectations, and on efficient set/strike techniques. Annually evaluate and establish goals on an individual basis with all technicians.Exemplify and reinforce a positive working environment centered around company values.Maintain accurate equipment and labor levels for event needs, find opportunities to reduce sub-rentals and labor cost. Successfully reduced sub-rentals to 2% annually, while also achieving 20% labor and 30% AGP, resulting in the regional Team of the Year Award for 2012.

Performed daily floor management that included assignment of tasks and assisting director with labor needs and scheduling.Responsible for accurate setup and efficient operation of equipment on the floor.Provided excellent service and exceeded expectations and needs of internal and external customers. Maintained a positive relationship with all clients through effective communication. Assisted in training other technicians on all floor activities. Served as mentor for new hires. Assisted DET with training new hires on hotel and PSAV service expectations. Worked with management team, key hotel staff, and other technicians establishing coordinated communications for the successful execution of events and meetings.

Responsible for accurate setup and efficient operation of equipment on the floor.Provided excellent service and exceeded the expectations and needs of internal and external customers. Maintained a positive relationship with all clients through effective communication. Assisted in training other technicians on all floor activities. Modeled and reinforced a positive working environment centered around company values.

CCPI is a telecommunications company that provides internet and telephone service to exhibition and trade show customers. In Kentucky, CCPI has a unique partnership with an audio visual company to provide additional services to these customers as well. My role was to oversee the operations of the audio visual provisioning. I was the liason between our contracted AV partner and the corporate office. I managed daily AV operations for The Kentucky Exposition Center (4th largest convention center in the nation -1.4 mil sq. ft.), and The Kentucky International Convention Center.Accompanied the General Manager in pre-con and post-con meetings.Provided tours for clients to explain features of meeting and convention spaces related to their event.Assembled sales quotations for equipment and services.Pro-actively managed customer's satisfaction and maintained quality assurance programs.Served as primary contact for the company to event managers and coordinators.Trained staff on proprietary software and corporate procedures.Assisted GM in managing P&L, reporting annual and monthly forecast, creation and management of annual budget.Tracked and collected AR balances.Processed all of the customer invoicing and payments.Created and maintained beneficial relationships with site staff and administrators.Key accounts: NRA national conference, Southern Baptist Convention, John McCain fund raising dinner, Green Industries Expo, and Recreational Vehicle Industry Association annual convention.

Responsible for the management of all aspects of Media Services including.Delivery of Audio/Visual equipment and classroom technical support.Set up and operate audio/visual equipment for special events within the college.Design and develop customized audio-visual systems for classrooms, conference rooms and event centers.Integrate new technology into existing infrastructure of media equipment, RF and Video distribution systems.Maintain detailed documentation on delivery schedule of equipment as well as asset management.Manage the department's budget.Instruct faculty, staff and administration on proper use of audio-visual equipment.

FreelanceSet up and operated audio/visual equipment for special events, meetings, conferences, and hotel functions.Supplied support for clients, sales team, and management as needed to uphold quality customer service.Provided set-up and technical assistance for clients' exhibit booths for conferences and trade shows.

Responsibilities included the set up and operation of sound systems for public address, bands, choirs, and DJ's.Communicated with clients to determine the proper planning and implementation of operational requirements for events.Responsible for loading and transporting of equipment to and from event site.Maintained accurate equipment counts on event site. Met and exceeded expectations of clients' demands.Hired as a mobile DJ as well.

Set up and created multi-track recordings of voice talent, singers, and bands for CD production.Calibrated and maintained professional recording equipment such as Pro Tools TDM systems, multi-track analog and digital tape machines, Pro Control consoles and professional quality microphones.Designed and wired audio & MIDI patch systems.

Maintained and repaired college media equipment, controlled inventory and compiled statistics of equipment use. Kept abreast of new media technology.Received, set-up, repaired, cleaned and otherwise ensured proper functioning of media equipment to support college and community classes or events both on and off CCCC Campuses.Received and processed requests for equipment from faculty, staff and students. Determined availability of media equipment and arranged for delivery and pick-up after use.Assisted with the preparation of budget allocation requests for new equipment.

Professional Audio/KeyboardsResponsibilities include management and sales of electronic audio equipment, keyboards, associated software and peripherals.Assisted customers such as churches, youth centers, and professional musician groups in creating sound systems and light displays.Consistently ranked number one sales associate in the department as well as the store.Promoted to management after only three months.