Ian Arlo Mcfadzen Email & Phone Number

Midlands & East

West Yorkshire, England, United Kingdom

Bradford, United Kingdom

National

Responsibility for new business in the Dealer remarketing sector of the Manheim business portfolio, ensuring we continue to develop and grow our proposition to the industry, supporting franchise dealers with robust, effective and innovative routes to market. Working with my team and the extended Manheim organisation to ensure we not only deliver exceptional service but also drive industry leading results for our customers.

United Kingdom

We are the UK's leading provider of automotive marketing solutions, providing a range of diverse and innovative products and services to over 30 manufacturer brands and 3,000 franchised dealers.Formed in 1993, Manheim Retail Services is a specialist digital marketing division of Manheim that provides automotive manufacturers, dealer groups and dealers with a range of tools that can effectively manage all aspects of a successful digital strategy and used car marketing programme. We currently work with 30 manufacturer brands, over 3,000 franchised dealers and a range of leading dealer groups in the UK on development of their used car programmes and digital marketing strategies.

Seat/Peugeot, Menston, West Yorkshire

Responsibilities:Increase sales performance and profitability – Within 7 months of my appointment I have taken a loss making department into profit, this is the first time this has been achieved in the history of the business and something my team are very proud of, currently achieving 102% of objective YTD. To lead and manage the Sales Team to exceed their individual business objectives – On a daily basis I motivate a team of 13 people. My consistent approach to following process and recognition of individual skill sets has contributed to our recent success.Maximise customer care and satisfaction - As a team we aim to provide a 1st class service resulting in complete customer satisfaction which in turn builds trust and loyalty for the future. Any sign of complaint or dissatisfaction is dealt with quickly to ensure a positive outcome and protect the company reputation.Costs and debt management – Through encouraging my team to make good decisions and paying attention to detail I have a tight control on costs which has made a significant impact on the monthly results.

Halifax, United Kingdom

The Directors of Dews Motor Group appointed me, as their main priority was to improve the new car result as it was at an unacceptable level. Within 12 months we consistently enjoyed a performance that exceeded 125% of the target; this was recognised by both the Manufacturer and my Management team as an exceptional result from a previously underperforming business. I successfully managed the dealership in addition to a sales team of 6 people and was hands on in general daily operations as I was the most Senior Manager on site. The improved sales result had a positive impact on the CSI scores, we were consistently number one in our region and in turn this result significantly improved the profitability of the department.Being a small family owned business, careful consideration had to be given at all times to cash flow, cost savings and spending wisely whilst working smart for the owners.

West Yorkshire

General Manager/Dealer Principal – July 2000 to February 2008Sunwin/Farnell Co-operative Motor Group Various Locations including Fiat, Alfa Romeo, Peugeot and Range Rover/Land Rover.

Bradford, United Kingdom