Ian Mckee Email & Phone Number

Austin, Texas, United States

• Provide customer service to the public, tenants, concessionaires, and other stakeholders; assists senior-level personnel with events to ensure a first-class customer service experience.• Perform conflict management and resolution; works to resolve issues quickly and effectively.• Ensure passenger travel efficiency by monitoring passenger flow through the terminal areas and the Transportation Security Administration (TSA) Security checkpoint line queues.• Provide effective, crowd management in the domestic terminal areas by utilizing various methods for managing crowds.

• Provide administrative support for company’s executive team i.e. attend meetings, manage social media content and prepare meeting materials. • Manage inventory of supplies and create spreadsheets utilizing Microsoft Excel.• Help manage payroll to ensure employees are being paid for correct amount of hours worked.• Prepare shipping schedules and maintain incoming and outgoing data.• Maintain accurate billing analysis reports.• Analyze daily reports and match approved payments to the client.

Austin, Texas, United States

• Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need.• Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services.• Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.• Ensure all customer problems are resolved quickly and to the satisfaction of the customer.• Take complex customer orders using order systems and provide accurate pricing information.• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Set up and operate printing, binding, and other related equipment using customer supplied original media and documents.

Remote

• Handle an average of 50 customer inquiries daily with over a 90% approval rating solving customer issues.• Provide quality assurance to customers by troubleshooting Kindle and Echo devices. • Create trouble tickets for engineers to investigate technical issues when all troubleshooting steps are exhausted. • Convey, reassuringly, step-by-step instructions to resolve any retail issues.• Strike a positive and cooperative tone with both customers and coworkers.• Provide effective and timely resolutions to a range of customer inquiries.

Austin, Texas, United States

• Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need.• Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services.• Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.• Ensure all customer problems are resolved quickly and to the satisfaction of the customer.• Take complex customer orders using order systems and provide accurate pricing information.• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.• Set up and operate printing, binding, and other related equipment using customer supplied original media and documents.

Muscatine, Iowa, United States

• Assist disabled adult with transportation to physical therapy appointments, school where individual has class and volunteers for work, etc.• Assisting individual with hygienic needs while individual’s parents are absent. • Food preparation for breakfast, lunch and dinner.• Accessibility to home pool which individual uses for aerobic exercise.• Assisting in physical therapy in home including helping individual with walker.

Muscatine, Iowa, United States

• Help drive sales by providing prompt, efficient, and friendly customer service via caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.• Assist customers by (examples include): o escorting them to the products they're looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment. • Stock, face, rotate merchandise, clean shelves, and locate merchandise for customers.• Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc. • Answers the telephone promptly and provides friendly, helpful service to customers who call.

Muscatine, Iowa, United States

• Redesign web site and create new content to improve the customer experience and drive new account creation. • Design print promotions, campaign materials, and maintain inventory brochures and cards.• Coordinate school-related functions, tours, and promotions to promote Bank’s image within community.• Design advertisements and brochures for bank sponsored events to improve visibility and reputation.

Iowa City, Iowa, United States

• Manage 50+ employees in assigning employees to specific job roles within the warehouse that ranged from packaging products to quality inspection. • Recruit employees for largest client for Iowa City office achieving an 85% success rate in filling open positions. • Create and maintain productive relationships with clients to increase repeat business and drive new client acquisition.

Iowa City, Iowa, United States

• Find and post news, photos, gifs, memes, and similar online content about the University of Iowa’s athletics to Fancred.• Provide timely, accurate, and complete delivery of multimedia content and publish content related to the University of Iowa athletics on Fancred.• Post live updates on Fancred during Iowa sporting events.• Create content relevant to the Iowa fan base on Fancred to introduce new users.

Post-Baccalaureate, Graphic Design And Interactive Media

Relevant Courses: Branding and Identity Systems, Computers in Art, Digital Illustration, Digital Photography, Publication Design, Web.

Bachelor Of Business Administration (B.B.A.), Entrepreneurial Management

Education record

Relevant Courses: Creative Presentation, Technology in the Entertainment and Media Industries, 3D Foundations, Fundamentals of Art