Ian Mcwhirter Email & Phone Number

Ian Mcwhirter is a Operational Planning Partner - Bupa at Bupa. He possess expertise in contact centers, management, service delivery, team management, leadership and 11 more skills. He is proficient in English. Colleagues describe him as "Ian is able to tackle technologically complex challenges effectively and expeditiously. His experience and valuable insight are clearly evident to anyone who works with Ian." and "Ian is a proactive and highly competent operations manager and he has played a key part in the development and growth of the Peugeot contact centre. His ability to control the quality whilst managing challenging Service levels and development of processes is excellent. Ian has a proven track record of consistently achieving demanding service levels whilst continuing to achieve in the outbound sales lead generation. Highly analytical with exemplary attention to detail he has the ability to interpret complex data. Ian has built strong relationships both internally and externally and is able to lead and motivate a team where the ultimate measurement is high quality production and delivery to defined standards and time deadlines. He is a joy to work with and a fantastic operations manager; I would be delighted and privileged to work with him again."

Listed skills include Contact Centers, Management, Service Delivery, Team Management, and 12 others.