Ian Menethil Email & Phone Number

Sydney, New South Wales, Australia

• Cybersecurity Analyst: Conduct thorough security assessments of organizational systems and networks, detect vulnerabilities, and recommend solutions to prevent cyber threats. Analyze and respond to security incidents.
• Compliance Manager: Develop and maintain compliance programs, policies, and procedures to ensure adherence to regulatory requirements and industry standards. Monitor and evaluate internal controls, conduct risk.
• Solution Architect: Develop robust solutions by conducting a comprehensive analysis of client software and/or websites to seamlessly integrate them with the Zenith payment platform.

Sydney, New South Wales, Australia

• Sales Engineer: Partner with sales teams across various business units to resolve complex issues, support pitches, and secure sales through proactive client engagement and product demonstrations.
• Solution Architect: Develop robust solutions by conducting a comprehensive analysis of client software and/or websites to seamlessly integrate them with the Zenith payment platform.
• Implementation Manager: Work collaboratively with integration partners to efficiently execute decisions and plans, ensuring timely and effective implementation.
• Support Specialist: Oversee the prompt resolution of escalated support issues by leveraging exceptional communication skills and innovative problem-solving techniques.
• Payment Solution Specialist/AM: Serve as the primary point of contact for integrator partners, providing expert guidance in training and support, refining data transfer and reporting, and coordinating effectively with.
• Project Management and Onboarding: Lead end-to-end project management, encompassing drafting plans, setting up systems, conducting training, selecting payment options, and seamlessly integrating solutions in close.

Sydney, Australia

• Deliver MSP-specific demos for the ConnectWise suite of products, providing 1 to 3-hour demos to showcase the features and functionality of each product.
• Specialize in ConnectWise Automate (LabTech) and ConnectWise Control (ScreenConnect), providing expert guidance and support to MSPs to help them maximize the potential of these products.
• Demonstrate expertise in the full range of ConnectWise products, including ConnectWise Manage and ConnectWise Sell, to provide comprehensive solutions to MSPs.
• Review and respond to RFI/RFP requests, ensuring that all responses are accurate, comprehensive, and tailored to the specific needs of each client.
• Specialize in helping MSPs build IT help desk using ConnectWise Automate and ConnectWise Control, providing expert guidance and support to help them optimize their use of these products.

Lane Cove, New South Wales, Australia

• Serve as the primary point of contact for all allocated accounts, providing high-quality technical support and customer service to ensure their satisfaction.
• Direct and coordinate a team of tech support specialists and help desk technicians, providing guidance, training, and support to ensure their success and the success of the team as a whole.
• Prioritize IT-related problems as they come in to the Help Desk and escalate them when necessary to ensure prompt resolution and minimize downtime.
• Assign problems and tasks to tech support specialists, ensuring that each team member is equipped to resolve the issue effectively and efficiently.
• Regularly analyze and review logs to identify potential issues and develop proactive solutions to prevent problems before they occur.
• Make critical decisions quickly, often with limited information, to ensure that issues are resolved promptly and effectively.

Lidcombe

• Actively manage a variety of categories and brands, including Razer, SteelSeries, ASUS ROG, Avermedia, and Elgato, ensuring optimal performance and profitability.
• Manage POS and Server categories, including all associated brands, providing high-quality customer service and technical support to clients and customers.
• Contribute to the wider business strategy, leveraging your knowledge and expertise to provide insights and guidance on opportunities for growth and expansion.
• Actively engage in the gaming community, building and maintaining relationships with key stakeholders and influencers to drive increased brand awareness and engagement.

Sydney, Australia

• Serve as the first point of contact for all allocated accounts, providing high-quality technical support and customer service to ensure their satisfaction.
• Direct and coordinate a team of tech support specialists and help desk technicians, providing guidance, training, and support to ensure their success and the success of the team as a whole.
• Prioritize IT-related problems as they come in to the Help Desk and escalate them when necessary to ensure prompt resolution and minimize downtime.
• Assign problems and tasks to tech support specialists, ensuring that each team member is equipped to resolve the issue effectively and efficiently.
• Regularly analyze and review logs to identify potential issues and develop proactive solutions to prevent problems before they occur.
• Make critical decisions quickly, often with limited information, to ensure that issues are resolved promptly and effectively.

Sydney, Australia

• Develop growth strategies and plans, leveraging your knowledge of business products and value proposition to identify opportunities for expansion and increased revenue.
• Manage and retain relationships with existing clients, providing high-quality customer service and ensuring their satisfaction with products and services.
• Increase the client base by identifying and pursuing new business opportunities, conducting research on potential clients and identifying their needs.
• Develop a deep understanding of the company's business products and value proposition, enabling effective communication of these to clients and stakeholders.
• Write business proposals, using your expertise and knowledge to craft compelling proposals that resonate with potential clients.
• Negotiate with stakeholders, leveraging your knowledge and expertise to secure favorable deals and terms.

Sydney, Australia

• Manage the company's internet and information technology (IT) assets, ensuring optimal functionality and usability for staff and customers.
• Maintain and repair all IT equipment, providing timely and effective technical support and guidance as needed.
• Hire, develop, mentor, and train the IT staff, ensuring that each team member has the skills and knowledge needed to provide high-quality technical support.
• Ensure that all IT systems and data are backed up and accounted for, minimizing the risk of data loss or downtime.
• Make recommendations for the improvement of the company's IT department, leveraging your expertise and knowledge to identify opportunities for improvement and increased efficiency.
• Maintain a positive and collaborative working attitude with other IT staff, fostering a culture of teamwork and mutual support.

Gladesville, Sydney

• Diagnose and repair hardware issues for a wide range of devices, including PCs, monitors, printers, POS specific devices, PDAs, kiosks, AIOs, and touch terminals.
• Document and maintain IT inventory to ensure accurate tracking and management of IT assets and devices.
• Review and resolve IT helpdesk requests, providing prompt and effective technical support to staff and customers.
• Prioritize and escalate issues when necessary to ensure timely resolution and minimize downtime.
• Provide hands-on technical support and guidance to staff, walking them through a series of actions to set up systems or resolve technical issues.
• Replace hardware components as required to maintain optimal system performance and functionality.

Marrickville, Sydney

• Manage the allocation and maintenance of IT equipment to ensure optimal functionality and usability for staff and students.
• Diagnose and resolve hardware and software issues to minimize downtime and ensure smooth system performance.
• Maintain and update IT inventory to ensure accurate tracking and management of IT assets.
• Review and resolve IT helpdesk requests in a timely and efficient manner, providing high-quality technical support to staff and students.
• Prioritize and escalate issues as needed to ensure prompt resolution of critical IT problems.
• Install and configure computer hardware, operating systems, and applications, ensuring optimal performance and functionality.