Ian Michael Cabrera, Pmp® Email & Phone Number

Hoffman Estates, Illinois, United States

• Act as the primary liaison between CDK Global and clients, ensuring effective communication and optimal value delivery.• Oversee the entire project lifecycle, from planning and execution to implementation, knowledge transfer, and training.• Facilitate regular meetings and updates with all stakeholders, ensuring timely achievement of project milestones.• Create actionable implementation strategies based on gathered information, customizing plans to meet client needs.• Lead and manage both onsite and virtual teams, providing strong leadership and ensuring project success.• Identify and mitigate potential project risks, escalating issues to technical and operational experts for swift resolution.• Advocate best practices for software solutions and translate documentation from English to French.• Collaborate with US-based departments to successfully introduce new software applications into the Quebec market.

Canada

• Developed and tailored training methodologies to cater to diverse learning preferences, significantly improving learning outcomes in SaaS implementations.• Customized instructional materials to help end users effectively utilize the software.• Recommended and implemented best practices to enhance user experience, collaborating closely with cross-functional virtual teams.• Worked in tandem with Project Managers to monitor project progress and achieve training milestones, ensuring seamless coordination.• Provided regular updates to Project Managers on project status and training accomplishments, facilitating informed decision-making.• Trained and mentored newly onboarded trainers and Implementation Consultants, leveraging extensive experience in SaaS project management and strong customer-facing communication skills.

Montreal, Canada Area

- Visually inspected various properties- Performed extensive research- Provided solutions to identified property damages- Provided a capital expenditure table for the next ten (10) years

Vaudreuil

- Outstanding customer service; excellent responsibility skills; effective interpersonal and communication skills; teamwork.

Bachelor'S Degree, Civil Engineering

Civil Engineering

Dec, Applied Science

Pure and Applied Sciences