Reporting directly to the CTO, oversee operating process and strategic initiatives for EA's global CTO organization. Define and improve internal processes within functional silos, coordination between business units, engagement model with game development studios and central team partners.

Coordinate cross-organization planning, status and risk management for successful launch of full suite of EA products on new Gen 4 gaming platforms (XBox One, PS4). Run bi-weekly steering group across technology and development executives across the breadth of business verticals, identifying current blockers and driving collective direction setting and decisions.

Define, review and oversee cross-functional, multi-disciplinary initiatives to achieve group objectives across organizational, technology and operational boundaries. Partner with senior staff in each vertical within Global Online, including Product/ Design, Technology /Development, Business Development/Marketing, and Commerce Operations to determine developmental and operational needs and efficiencies for both near-term tactical goals and longer term strategic vision. Define and staff on-demand program management for tactical initiatives to provide stewardship across complex relationships and conflicting requirements. Define tactical and strategic efforts to improve clarity, visibility and efficiency across system, product and financial reporting and operational systems. Provide management oversight for multiple sub-groups, domains and initiatives, including key service launches, critical product launches, live operations & support, and platform and infrastructure enhancements.

• Build out and operate a ground-up Live Operations solution for FIFA Online, a leading edge mass-market Football MMO based on the world’s top sports franchise • Implement a scalable hosting infrastructure including capacity planning, network design, scale out and recovery/response processes• Define service provisioning and support model between 3rd party hosting provider/contract IDC, internal game Operations teams and corporate IT and global services• Coordinate Customer Service systems integration and service provisioning to provide global 7/24 CS support• Staff and coordinate a team of deployment and operations specialists to execute release management/deployment processes and automation mechanisms• Implement real time system health monitoring, and provide telemetry reporting and analytics for trend analysis and business planning

Lead a multi-studio, multi-vendor initiative taking a AAA title into the persistent, massively multiplayer, direct-to-consumer online space.

Development Director: Combines Line Management (staff acquisition, development and retention) and Project Management (estimation, planning and project control). Responsible for game teams comprised of software engineers, technical and graphic artists, and interface designers, with team sizes from 10 to 50. Responsible for game development life cycle, from pre-production through finaling/shipping.

Project Manager for professional services consulting (large scale enterprise and web applications development). Client sectors included Government, Justice, Insurance and Health Care.

Project and Program Manager for IT infrastructure, e-Business and web applications development, data mining/warehousing and document & knowledge management systems.

Project Planner for Systems Integration, primarily for SCADA and DCS control systems.