Ian Mohammed Email & Phone Number

Mississauga

Toronto, Canada Area

• Provided Level 1 & 2 technical support, respond to users’ needs and requests from internal users via tick-ets, emails, telephone and in-person, resulting in real time problem analysis and resolutions• Provided system administration and system support including software and hardware installations, maintenance, upgrades, troubleshooting and user account administration• Creates, deletes, enabled and disabled accounts and system access promptly as required • Applied and administer patches, updates, group policy to maintain security, stability and data integrity• Maintained detailed and structured documentation on system configurations, asset inventory, adminis-trative and user procedures and policies • Performed System Administrator/Analyst duties and manage internal infrastructure user groups• Build and configure workstations, laptops and troubleshoot VPN and LAN access issues• Resolved problems using logical thought process, technical acumen, electronic tools, manuals and tech-nical support documentation• Deployed on-site support to different branches

Mississauga

• Answer escalated tickets that where assigned.• Finish imaging new laptop/desktop with maple leaf image.• Reimage old client’s laptop/desktop to be redeployed as spear.• Configure users and computers on active directory by putting then in the right OU.• Install user’s laptop/desktop and make sure they work to the best of the users liking.• Upgrade users from XP to windows 7 and office 2003 to 2010.• Push programs to users’ computer from Microsoft System Center Configuration Manager• Back up users data using Microsoft Windows User State Migration Tool (USMT) or Workstation Migration Assistance (WMA).

Toronto, Canada Area

• Create/remove accounts, assign groups and drive permissions for new hires and transfers• Reset passwords for clients who may have forgotten or need to change their password• Create email addresses for users through the exchange mail server• Answer user’s calls and analyse their IT issues through the phone or remote desktop• Fix hardware problems by traveling to Springboard office locations, including North, East, Court offices and Residents • Manage the email filtering software (CanIt) by adding spam sites to the blacklist and ensure all non-spam goes through• Monitor the sonic firewall by making sure all non-productive sites are blocked and all work related sites stay un-blocked• Ensure the server are being backed up, the temperature in the server room stays cool and all connections are stable

• Steadfast the coordination of the dairy and refrigerated goods division• Controlled time efficiently to constantly adhere to strict deadlines• Authority to make merchandising decisions and to close deals with vendors • Attentive for accurate pricing, signing, and inventory• Guaranteed quality assurance in food safety and cleanliness by rotating and cleaning the food area• Provided coverage for absent department managers

• Managed accounts and balance cash register at the end of the shift• Picked up, delivered and repossessed furniture and electronics • Followed up on delinquent and upcoming accounts

• Diagnosed and troubleshoot hardware and software issues• Tested and debugged computer systems and the networks • Disassembled PC Parts for Spare• Provided phone and remote technical support• Installed hardware, software and network connections

Computer Systems And Networking Technology, Information Technology

Diploma, Computer Systems And Networking Technician

Activities and Societies: Centennial College Student Association Incorporated(CCSAI), Pool tournament, Foosball tournament and Assisting.