Ian Mohammed Email & Phone Number

Mississauga

Toronto, Canada Area

• Provided Level 1 & 2 technical support, respond to users’ needs and requests from internal users via tick-ets, emails, telephone and in-person, resulting in real time problem analysis and resolutions
• Provided system administration and system support including software and hardware installations, maintenance, upgrades, troubleshooting and user account administration
• Creates, deletes, enabled and disabled accounts and system access promptly as required
• Applied and administer patches, updates, group policy to maintain security, stability and data integrity
• Maintained detailed and structured documentation on system configurations, asset inventory, adminis-trative and user procedures and policies
• Performed System Administrator/Analyst duties and manage internal infrastructure user groups

Mississauga

• Answer escalated tickets that where assigned.
• Finish imaging new laptop/desktop with maple leaf image.
• Reimage old client’s laptop/desktop to be redeployed as spear.
• Configure users and computers on active directory by putting then in the right OU.
• Install user’s laptop/desktop and make sure they work to the best of the users liking.
• Upgrade users from XP to windows 7 and office 2003 to 2010.

Toronto, Canada Area

• Create/remove accounts, assign groups and drive permissions for new hires and transfers
• Reset passwords for clients who may have forgotten or need to change their password
• Create email addresses for users through the exchange mail server
• Answer user’s calls and analyse their IT issues through the phone or remote desktop
• Fix hardware problems by traveling to Springboard office locations, including North, East, Court offices and Residents
• Manage the email filtering software (CanIt) by adding spam sites to the blacklist and ensure all non-spam goes through

• Steadfast the coordination of the dairy and refrigerated goods division
• Controlled time efficiently to constantly adhere to strict deadlines
• Authority to make merchandising decisions and to close deals with vendors
• Attentive for accurate pricing, signing, and inventory
• Guaranteed quality assurance in food safety and cleanliness by rotating and cleaning the food area
• Provided coverage for absent department managers

• Managed accounts and balance cash register at the end of the shift
• Picked up, delivered and repossessed furniture and electronics
• Followed up on delinquent and upcoming accounts

• Diagnosed and troubleshoot hardware and software issues
• Tested and debugged computer systems and the networks
• Disassembled PC Parts for Spare
• Provided phone and remote technical support
• Installed hardware, software and network connections

Computer Systems And Networking Technology, Information Technology

Diploma, Computer Systems And Networking Technician

Activities and Societies: Centennial College Student Association Incorporated(CCSAI), Pool tournament, Foosball tournament and Assisting.