Ian Shannon Email & Phone Number

Responsible for solutions development to meet reporting, analytical, and process optimization objectives. Perform data gathering, analysis, and solution development, implementation, and monitoring, independently or as part of a team. Standard toolset includes Microsoft Power Platform (BI, Automate, & Apps), Excel, as well as various SQL servers, FTPs, cloud storage, and local file repositories.

Designs and maintains reports and dashboards for regular distribution to internal and external customers, at regional and international levels. Processes mass imports of data for Salesforce CRM. Fulfills ad-hoc requests for additional analysis and reporting across multiple departments. Other duties include process improvement through application of data analytics tools such as Power Pivot/Power BI, training and supervision of interns, and serving as a resource for data visualization and legacy client knowledge.

Louisville, Kentucky Area

Perform research and analysis to inform organizational, departmental, and programmatic decision-making. Develops reports and analytical tools and maintains marketing team budgeting and accounting system. Typical data gathering sources include organizational databases, Salesforce CRM, Google Analytics, governmental education and labor statistics and datasets, and publicly available competitor information.

Manage the online academic advising team for adult undergraduate and graduate students. Duties for all members of the advising team include assisting with degree planning and registration, coaching on academic skills, and other retention services to support students in achieving their academic goals. Leadership and management duties include employee training, maintaining data integrity, process automation, resolving escalated issues, and working at the interdepartmental level to implement and communicate organizational changes effectively.

Advised adult undergraduate and graduate students. Duties included assisting with degree planning and registration, coaching on academic skills, and other retention services to support students in achieving their academic goals. Additional duties included developing and maintaining departmental task automation systems, and training employees.

Master Of Arts - Ma, Industrial And Organizational Psychology

Bachelor Of Science - Bs, Business Administration And Management, General