At Wines Direct Ltd, my role as Retail Manager is centered on spearheading initiatives that bolster business growth and streamline retail operations. With leadership skills honed from my tenure as Sales Executive & Account Manager, I've cultivated a team that excels in creating memorable events and delivering robust sales strategies. Our focus on consumer engagement has been key to our success.My dual proficiency in English and Irish, coupled with insights from ethnomusicology, enriches the consumer service experience, fostering a culturally diverse and inclusive atmosphere. At the core of my professional journey lies a commitment to enhancing service delivery through effective communication and a passion for the intricacies of wine retail.