Ian O'Connor Email & Phone Number

San Francisco, California, Us

Responsibilities: - Managed and grew relationships with Fortune 500 or similar-sized companies, implementing scalable strategies within complex organizations to drive enterprise-level account growth.- Leveraged a consultative sales approach to identify client needs and sell the full suite of Upwork solutions across all delivery models, maximizing engagement and satisfaction.- Developed and executed innovative strategies to solve customer challenges and uncover opportunities for further implementing Upwork’s total talent solutions.- Built and maintained strong relationships with C-level executives, influencing key business decisions and driving long-term partnerships through effective communication and collaboration.- Analyzed market trends and competitive landscapes to inform business development strategies, bringing forward ideas that impact market share and growth opportunities.- Facilitated cross-functional collaboration with internal teams, aligning roles and responsibilities while inspiring a customer-focused, action-oriented culture.Key Achievements: - Achieved 40% GSV growth across my book of business (March 2023 - October 2024).- Chosen for an Upwork-sponsored leadership program (LeadUp Emerge) for a select group of high-performing individuals.- Awarded Enterprise Account Manager of the Month (February 2024).- Acted as a Mentor for new hires across the Enterprise business.- 106% YTD Quota Attainment - 97% client retention.

San Francisco, California, Us

Responsibilities: - Developed and executed account strategies to meet client needs and drive growth.- Drove revenue growth through upselling and cross-selling Upwork’s full suite of total talent solutions, maintaining a focus on achieving quarterly and annual sales targets.- Oversaw the onboarding process for new enterprise clients, ensuring a smooth transition and an alignment of their objectives.- Built and maintained relationships with key account stakeholders, providing data-driven insights to ensure high levels of satisfaction and goal alignment.- Led contract negotiations with clients, ensuring mutually beneficial agreements that align with company policies.- Acted as the primary point of contact for any issues or escalations, ensuring timely resolution and maintaining client trust.Key Achievements: - Achieved 77.5% GSV growth across my book of business (May 2021 - March 2023).- Selected as the first promotion as an Account Manager from Marketplace to Enterprise.- 90% Quota Attainment - 100% client retention.

San Francisco, California, Us

Responsibilities: - Demonstrated strong business cases for Upwork through a consultative and value-driven sales process.- Met and exceeded sales goals by forging relationships with key decision-makers within target accounts to secure new business and grow overall client revenue.- Identified, prioritized, and tracked progress toward key account metrics and annual quota.- Stayed current on our client's business, industry, key objectives, and challenges to provide thought leadership.- Collaborated with internal teams to coordinate resources throughout the sales cycle, including sales engineering, program management, customer care, and product management.Key Achievements: - Received HUSTLER Award from Upwork Sales Training team for going above and beyond expectations.- Chosen as the Marketplace AM representative to serve on Upwork’s Small Council to find new, creative ways to support the growth of the organization.- 94% Quota Attainment - 100% client retention

Oklahoma City, Oklahoma, Us

Responsibilities:• Worked directly with Paycom executives to understand short- and long-term business initiatives.• Identified key market trends and developed comprehensive HCM business solutions to C-suite executives.• Prospected and profiled specific territory in order to identify new business opportunities.• Conducted extensive analyses, in coordination with the executive team, to identify areas of opportunity within the current operational infrastructure.• Developed and presented a mutually collaborated R.O.I. and business case to strategic mid-market accounts.• Managed implementation of HCM software to ensure long-term adoption and full system utilization.Key Achievements:• Managed $500,000 book of business in Chicago’s River North territory.• Implemented customized HCM solutions that led to over $200,000 in savings for clients.• Sold new products which totaled to over $100,000 in revenue.

Chicago, Illinois, Us

Responsibilities: • Developed and presented asset-based fleet solutions to new and existing customer accounts in the West Coast. • Managed a team that provides unique logistical solutions to customers utilizing UPS’s driver network and technology. • Utilized technical resources and analyzed market trends to identify opportunities for sales growth.• Provided communications training to enhance customer service.• Lead ad-hoc and scheduling opportunities for UPS Assets throughout the country.Key Achievements:• Responsible for 45% Volume Growth YoY (2017 vs 2018).• Received Coyote Logistics ‘MVP Award’ for exceeding quota goals and going above and beyond my current responsibilities.• Received Coyote Logistics ‘True Award’ for exemplifying extraordinary integrity and professionalism.• Implemented a unique synergy solution between our customer base and UPS that led to over $300,000 in cost savings to the UPS Network.• Acted as 1st Communication Liaison to UPS on the West Coast after acquisition in August 2015.

Chicago, Illinois, Us

Responsibilities:• Sold customers’ freight to carriers and negotiated rates while making a competitive margin. • Identified new carriers through cold calls and developed relationships using various resources.• Managed daily operations including paperwork, compliance issues, billing and incidents.• Served as a resource to carriers regarding market trends, seasonality and industry standards.• Effectively communicated with internal and external contacts.• Proactively solved problems to cover available customer lanesKey Achievements:• Assigned to Midwest Region and led team by increasing book of business by 200% (2015).

Responsibilities: • Increased new patient referrals and facilitated business development. • Interacted with physicians, attorneys, case managers, schools, and the community at large to help drive new patients to clinics.• Made presentations to direct and indirect referral sources.• Facilitated and lead the monthly marketing meetings with every clinic.• Assisted in defining market areas, set objectives, and evaluated market penetration.• In conjunction with the Corporate office and clinical staff, performed analysis of new patient referral patterns to determine trends and established monthly plans to develop and grow physician relationships.

Bridgeview, Il, Us

Responsibilities: • Assisted in the development of new marketing materials and social media strategies.• Conducted research on social media presence of competitor companies.• Assisted Marketing Director with writing fact sheets, competitor updates and website content• Updated corporation’s social media sites.• Assisted project managers in advertising specific work sites.