Ian Ord Email & Phone Number

Oaxaca, Oax., Mx

Worldwide

• Company Vision• Team Management• Hiring qualified team members• Storyboarding and project planning• Writing "off-the-beaten-trail" travel related posts• Public Relations• Branding management• Budget management• Partnership management

Chiang Mai, Thailand

Duties include:- setting up various social media platforms (Google+, Twitter, Facebook, Foursquare)- linking social media to booking engine to add Call To Action on each platform- Managing the upkeep of Twitter and Facebook on a daily/semi daily basis. - monitoring effectiveness of various social tactics and campaigns and adjusting them accordingly- correcting the drop pin for the Google Maps location- Creating a user guide on SEO for future employees

Bangkok Metropolitan Area, Thailand

Duties Include: - brand awareness strategies- events planning- incentive development and sourcing

Chiang Mai, Thailand

Duties include:- Helping organize monthly meetups with Travel Industry professionals- Sourcing venues, speakers and hosts for the monthly meetups- Social Media marketing and advertising to grow the number of attendees- Emphasizing the 'Global Community'​ network of Travel Massive's 120+ chapters worldwide

Bangkok Metropolitan Area, Thailand

Duties Include:• Budget management• Partnership ideas• Business Development• Company Direction & Vision• Co-Hosting Weekly Twitter Chat - Every Wednesday at 06:00 GMT (0) and 18:00 GMT (0) join us!https://twitter.com/search?q=%23RTTC&src=typd&vertical=default&f=tweets

Toronto, Canada Area

• Design, Deliver and Evaluate new training modules for functionality of the Reservation System as needed by various departments for existing staff• Design, Deliver and Evaluate new training modules for all new head office based staff on the fundamental functionality of the reservation system, providing them with the tools needed to succeed in their new roles at Gap Adventures• Travel to satellite sales offices to provide advanced training for their managers and staff• Cross technical and sales training for new Sales staff entering the Head Office call centre• Fundamental Mac training for new employees (as all the offices are primarily Mac computer based)• Efficiently troubleshoot and respond to help requests with regards to functionality issues in the Reservation System •.Administer Security Access with the Reservation System to employees at all offices worldwide• Create and Manage Email addresses, groups and lists using CommuniGate Pro• Create and Manage new Employee Records and Access Rights in the Mac-based Work Group Manager• Ensure Accuracy of Prices, Tour Departures and other data in the Reservation System

Toronto, Canada

• Handling inbound calls, online reservations and email communications in a fast paced call centre environment.• Sales interactions with both Direct clients and Travel Agents.• Sales related interactions with remote offices, local suppliers, and other sales call centers all over the world.• Creating and Managing client Expectations• Qualifying clients for tours on all 7 continents, with varying styles and service levels, ensuring their needs and wants are met.• Selling Tours, Pre/Post Hotel accommodation, Arrival Transfers, Expeditions, and Domestic Air (when available)• Upselling International Airfare• Upselling Travel and Cancellation Insurance packages

London, Canada

• Manage and coach staff on sales techniques including approach, delivery, and closing• Held daily meetings to review daily and weekly goals and targets, and possible ways to achieve them with all staff as a group and individually• Resolve customer service issues.• Co-ordinate customer repairs, estimates, and follow-up.• Manage daily cash flow and retail operations.• Co-ordinate tear down of old, and setup of new monthly sales, door crashers and store configurations• Ensure the store is adequately staffed through scheduling

Guelph, Canada

• Qualifying customers for appropriate Cameras and lenses• Total Solution Selling - ensuring all necessary accessories are purchased (or made aware of) before client leaves the store - ie Camera bag, battery charger, memory cards, etc• Educating clients on how to use their cameras with tips and techniques• Troubleshooting issues clients may have with their cameras• Take film and digital orders for developing into prints from customers• Assist in daily opening/closing of the store, including cash out, cleaning, and inventory• Systematically filing customers photo orders for fast service upon their return• Ensuring absolute possible customer satisfaction is obtained (or attempted to be) with every visit

• Establish and promote marketing campaigns for upcoming events• Distributed media supplies, including brochures, flyers and posters, to various clients• Through market analysis, strategically planned opportune times to effectively maximize potential client saturation of media exposure to our advertising campaigns

Certificate, 101: Mac Os X Support Essentials 10.6

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This.

Certificate, Instructing Adults

This certificate helps develop the essential skills and knowledge required to work effectively with adult learners. Geared to people.

Tourism And Travel

This two year co-operative education program consists of three academic levels and two co-op terms, each of four months duration. Students.

Highschool Diploma