Ian O'Rourke Email & Phone Number

England, United Kingdom

• Zeta Global delivers solutions using data, identity and AI to meet the strategic marketing goals of organisations.Providing leadership, solution consultancy, project management and delivery to clients utilising diverse.
• Delivered consultancy and project management of complex CRM, ESP and CDP solutions
• Demonstrated leadership and engagement with stakeholders, projects and delivery teams
• Worked with brands across hospitality, telecommunications, retail, airlines and publishing
• Managed project delivery across UK, Europe, US and India

• Achievements
• Resolved challenges between UK client services and delivery teams so they could work with one voice
• Established an approach to onboarding projects to embed consistency and quality for the UK
• Implemented a project and PMO approach in the UK in a multi-project, dynamic organisation
• Delivered solution consultancy & project management of complex CRM, ESP and CDP solutions
• Project delivery utilising a diverse set of technical and expert teams across the UK, US, Europe and India

North East, UK

• elucidateit provided consultancy services to boutique consultancies offering IT-enabled change project services to larger organisations.General Achievements
• Consultant establishing e2e application workflow reporting for the Thales IS transformation programme
• Applications Lead on a complex Desktop Transformation Project for Capita / BAE Systems

Doncaster, United Kingdom

• Senior Consultant with UA Consulting engaged in a complex IS-enabled change programme.Delivered enhanced visibility of the end-to-end Applications Workflow and identified problems in the process. Achievements: -
• Identified key problems within the existing process and proposed resolutions
• Delivered an application workflow and analytics across key pillars of discovery, packaging, test and release.

Barrow-in-Furness

Consultant on a Smiths Consulting (Capita) Project on a complex IS-enabled change programme in BAE Submarines.Delivered an application workflow from engagement and discovery through to testing and deployment on a 6000 asset and 300 (post-reduction) application estate. This included working with businesses to define the application landscape and associated.

North East, UK

• Inspired by the MBA, taking part and delivering part of the LEO Programme and working with a small software start-up I decided to start a business.General Achievements
• Strategic technology review of a regional restaurant chain and franchise
• Delivery of the social networking segment of a regional leadership & enterprise programme
• Consultant at Smiths Consulting / ITPS on a complex IS programme (13 months)
• Strategic review to establish ORBility's critical success factors and processes
• Proposed and analysed a service excellence approach for Orbility (MBA paper, Distinction)

Crawley, West Sussex

• Consultant on a Smiths Consulting (Capita) Project on a complex IS-enabled change programme tp separate out a BAE Systems business.Delivered application migration consultancy via liaison with business, process and.
• Engaged stakeholders to discover the IT infrastructure and document high-level transition approaches
• Engaged stakeholders to define a complex application portfolio into a smaller target portfolio
• Successfully migrated critical IS application services across diverse engineering and software teams
• Developed project governance & analysis tools for the workstream

Durham, United Kingdom

• Research project into the maturity of Enterprise Architecture as Strategy practices in small, medium and large organisations.The focus being on further developing my skills in how to execute and ensure strategy is.
• Governance
• Enterprise Architecture
• Project Management
• Programme Management
• Benefits Management

Gateshead

• Spark Response is a leader in the challenging, fast-paced outsourced fulfilment, contact centre and e-commerce sectors. Delivered CIO / IS Leadership within the senior management team around business technology.
• Implemented a project management approach utilising a SaaS solution in a multi-project, dynamic organisation
• Stakeholder and project management of challenging digital, e-commerce and fulfilment projects

Northallerton

• A public sector partnership consisting of 8 councils, Yorkshire Police and the National Parks with the remit of improving access to services for those living and working in North Yorkshire.Responsible for implementing.
• Communicated vision and benefits to individual councils to move the partnership project forward
• Cleared programme deadlocks and successfully championed a change in programme governance
• Engaged with the social care team in a busy call centre to successfully secure buy-in for CRM processes
• Analysed council websites to establish a clear taxonomy of services to facilitate improved access

Stockton-on-Tees

• New start-up with innovative technology that allowed for rich, enterprise-scale web-based SaaS solutions to be developed in rapid time scales.Responsible for solution consultancy, business analysis, design, stakeholder.
• Delivered full software life-cycle activities from pre-sales consultancy through to solution delivery
• Successfully project managed the implementation of a UK-wide integrated CRM and operations solution
• Successfully ran engaging client workshops to facilitate requirements gathering and prioritisation
• Engaged in sales activities to identify market segments, targets onto designing and running campaigns.

• One of the leading IT services companies in the North East, delivering a range of services consisting of IT strategy, infrastructure, managed services and support.Responsible for commercial consultancy, project.
• Lead consultant providing IT infrastructure to a large, international integration project for a utility
• Project managed the transition and implementation of a flagship managed service

• The OBC Group was a vibrant, multi-disciplinary international business. The organisation rapidly expanded during my tenure facing integration, growth and organisation learning challenges along the way. Exciting.
• Established IS/IT Governance and 24/7 IT services across multiple time-zones in a rapidly expanding business
• Transformed the organisation from a position of little technology investment to delivering digital services
• Delivered projects to provide globally, available anywhere IS-enabled operations
• Engaged with acquisitions to integrate new processes and implement the organisational operating model

• Morgan Moore Engineering is a service organisation delivering engineering and project services to the oil majors, specifically exploration, offshore and onshore facilities. Responsibilities included full software.
• Lead on the development and vision of the Windows version of the Charge Hand product
• Successfully managed key stakeholder relationships and delivered service excellence to major Oil & Gas clients
• Developed the IT strategy for the organisation to transition them from legacy technology

Cleveland, United Kingdom

• A placement within ICI for my degree, working with scientists as a software engineer to develop a highly technical solution to display a topographical map the surface of plastic film.Achievements
• Lead a highly technical software development to graphically represent surface topography on plastic film
• Developed database solutions for the department

Global Mba ► Strategy ◆ Is Transformation ◆ Business Change ◆ Marketing ◆ Service Excellence, Is-Enabled Change, Marketing And Service Excellence

As part of a constant desire to challenge myself intellectually, to fulfil my passion for self-improvement and to benchmark myself against.

Bachelor'S Degree, Information Technology ► Strategy ◆ Business ◆ Business Analysis ◆ Software Engineering

I opted for the Information Technology degree over Computer Science despite all advice. I was confident the business and IS/IT mix was a.

Btec Diploma, Computer Studies

Activities and Societies: Events Committee - joint responsibility for allocating available funds to extracurricular student events, trips.