Ian Osullivan Email & Phone Number

Witney, England, United Kingdom

Didcot, England, United Kingdom

Swindon, England, United Kingdom

Newbury, England, United Kingdom

Co-ordinate and lead all logistical processing activitiesContribute to the creation and implementation of best practice, strategy, policies, processes and procedures to improve operational performanceOrganise, prioritise and monitor work flow and schedules for the field operations teamSupply weekly/monthly updates reports and statistics as requiredImplement, monitor and record health and safety policies in liaison with the HAS co-ordinatorLead, coach and support the two regional field operator team leadersUnderstand and deliver exceptional customer service to internal and external stakeholdersCommunicate with our customers in relation to order requirements and deliveryWork collaboratively with all stakeholders

Swindon, England, United Kingdom

Royal Mail Group PLCDelivery Office Manager & Fleet Champion • Accountable for the day to day running of delivery office. • Manage a delivery office team of up to 60 staff both full time and part time. • Manage an annual office budget of around £1.5million ensuring the delivery office achieves their financial forecasts. Produce weekly forecasts against budget.• Implemented office revision and saved approx. 40 hours per week with an annual saving of around £50,000. In the process of doing a collection revision with a view of saving an additional £20,000 and making both collection and delivery more efficient.• Ensure that the delivery office is COVID-19 compliant at all time, review and change start times where necessary to ensure social distancing is adhered to at all times. Carry out daily SHE tasks to ensure office is compliance at all times. Carry out Health and Safety audits and ensuring safe systems of work are followed. Report on any issues and take necessary actions to resolve and where applicable report issues with the Health and Safety team.• Carry out a yearly business plan and implement within agreed time scale and delivery cost saving as required.• Arrange training and hiring of staff as well as disciplinary and dismissal. • Ensure the delivery office achieves their financial forecast and challenge overtime claims by checking office staff outdoor performance.• Implementing changes to improve efficiencies of delivery office, communicate to all staff making sure each understands the changes.• Ensure performance targets are achieved and where necessary manage staff performance through regular 1 2 1 and providing staff with feedback on areas of concern. • Deal with any customer complaints received by fully investigating complaints with staff and responding within companies SLA.• Monitor sick leave and ensure all records are accurately updated. • Analyse data to identify performance issues both indoor and outdoor.

Swindon, England, United Kingdom

• Accurately sorting the mail into relevant delivery route.• Collect Special Delivery and Tracked items and ensure deadline where applicable are adhered to.• Provide cover when requested to other delivery offices.• Ensure all daily and weekly checks are done on Royal Mail vans when being used on delivery routes and report defects as required.• Provide feedback to Delivery Office Manager.

Newbury, England, United Kingdom

Maintenance Team Leader - Managing a team of 6 Maintenance Controllers, Setting KPI's, annual appraisal. Responsible for Maintenance spend and ensuring team come in or under budget.