Ian Paddock Email & Phone Number

Remote

Manage projects to replace end of life network devices in Bank of America Data Centers.• Project Lead for multi-site Helix switch replacements.• Create Remedy change requests and ensure compliance with Federal Reserve audit requirements.• Developed and maintain change process documentation for the project team to follow.• Conduct cross functional weekend change events to install new network devices.• Train new Release Managers and review counterparts change requests prior to submission.

Hammond Ny

In parallel with a professional IT career, I’m working to develop clean energy technologies for home and local communities. Areas of involvement are as follows:• Producing heating pellets and briquettes from grass for use in pellet stoves and wood stoves.• Installing Thin Film (BPIV) solar power system integrated as one unit with metal roof strips.• Built power producing exercise equipment such as stationary bike generation stand and converting a weight bench and elliptical that each produce power when used.• Working to identify technologies and feasibility of producing Cellulosic Ethanol (from grass) locally on the farm. This involves producing enzymes on site along with culturing the fungal sources that excrete enzymes. • Consulted on residential wind system installations and camp-sized solar installations, and have assisted in installation of each.• Developing a solution for a year-round greenhouse that encompasses heating with grass briquettes & pellets, power for lights and humidification from Thin Film solar, and fertilizers from composting that also will support the Cellulosic Ethanol production process.

Syracuse, New York, United States

Oversaw 2 existing online service catalog applications (EPIC and EPMS), implementation of new PTC online service catalog (ACD), and online quoting application. Spearheaded change management, performance monitoring and issue resolution, system releases and application upgrades, project team and resource management, risk management, financial oversight, documentation creation, and change verification.• Defined ACD system functionality by writing system requirement and specifications document.• Managed cross-functional project team that encompassed all phases and of ACD implementation lifecycle, directing POC, development, implementation, security and access, UAT, and go live preparation.• Reduced EPIC and EPMS business risks with improvements such as upgrading EPMS, improving security of access to each, implementing new customer feedback processes, and adding features.• Maintained EPIC and EPMS API endpoints, providing data to mobile applications and to customer ERP systems and websites.• Planned and maintained annual RC Engineering IT budget, keeping department costs within yearly budget plan.• Created or rewrote 15+ work instruction documents, improving department efficiency.• Improved cross functional success with other teams by documenting support process for access, software, and application needs with Windchill, Salesforce, HVAC Partners, and SAP.

Syracuse, New York Area

Led all aspects of IT, Data Center, and Office build projects including project charter, scope and requirements, project plans, asset tracking, meeting minutes, management updates, profit and loss evaluations, escalation management, conflict resolution, and risk analysis. Assigned to lead projects requiring detailed organization and complex coordination.• Managed 3 successful data center migrations, each resulting in infrastructure cost savings and improved customer service.• Oversaw integration team of 13 NaviSite offices with Time Warner Cable IT systems, monitoring, network and wireless, telephony, email, AD, and related support processes.• Improved operational efficiency by developing procedures for user acceptance testing (UAT) of IT systems, software, and network connectivity.• Reduced business risks by ensuring adherence to change management policies and compliance with SSAE-16 standards. • Led 12 corporate Merger and Acquisition or business unit divestiture projects, integrating or separating IT, operational, and support components and processes.• Enabled sales engagement with government agencies by leading General Services Administration (GSA) contract renewal and service additions.

Syracuse, New York Area

Managed cross-functional teams in completion of 250+ customer implementation projects.• Managed installation of T1 Internet circuits, providing network services to 2000 Boston Marathon.• Led worldwide network security installation for United Nations Development Program, resulting in upgraded security infrastructure.• Improved operational efficiencies by creating and documenting implementation and support processes.

• Performed installation, testing, and troubleshooting of DMS-100/10 telephony equipment & cabling. • Conducted DMS-10 software upgrades.