Ian Grant Email & Phone Number

Melbourne, Victoria, Australia

Principal | Digital Marketing ConsultantDeveloping and managing the business, nurturing client and collaborator relationships, and undertaking client work.Clients: Cowra Services Club, Blackwell Short Lawyers, Blue Note College of Music, Ramble Tamble – The Australian Creedence Show, EBR Physio and Beds’R’Us and Furniture House Cowra.Achievements• Establishing a successful business, providing digital marketing services for a diverse client group• Developing exceptional client relationships by delivering quality customer service, ensuring repeat business and many referrals• Listening to clients and understanding their businesses, to devise solutions for their social media and email direct marketing needs on time and on budget• Managing and coordinating multiple clients, projects and deadlines• Devising digital marketing strategy including competitor analysis, positioning, brand voice and messaging, posting schedule and content topics• Managing social media accounts for clients, creating artwork, taking photographs, writing copy, and scheduling posts• Creating and devising customised social media advertising (including landing pages where required) to meet client objectives• Auditing social media accounts, providing feedback and educating small businesses on how to improve their online presence• Writing, design and distribution of email newsletters• Undertaking community work for local community organisations providing social media expertise on a voluntary basis whilst maintaining a strong client load

Cowra, New South Wales, Australia

Owner | LicenseeEstablished and managed the wine bar (coffee, food, wine, beer, entertainment) and built a loyal following. Sold the business and premises in 2018.Achievements• Identified an opportunity for a boutique wine bar and entertainment venue in the Cowra District• Established and built a business providing a new and unique wine, food and entertainment venue• Developed a loyal following by delivering quality coffee, food, beverages, entertainment and customer service, ensuring repeat business and great reviews• Sourced entertainment options from local musicians as well as national and international artists• Coordinated events including entertainment, functions, partnered events and promotions• Managed marketing and promotion including advertising, PR, website and building a strong social media following• Developed and nurtured relationships with local suppliers of coffee, wine, beer and food• Curated the menu and drinks list to showcase regional produce and provide an upmarket offering• Managed staff including training, rostering and payroll

Act

Quality and Compliance Manager, Canberra HospitalManaged a $12 million (annual) contract to ensure the facility’s compliance with OH&S and Quality Assurance, Environmental and Essential Safety Measures, Risk Management and Contingency Planning to ensure it was a quality environment for staff and visitors.Achievements• Improved the financial position of the contract from running at a $500,000 annual deficit to being profitableprimarily through renegotiation with suppliers and improving staff productivity• Developed and implemented all Safe Work practices and procedures, where previously there were none• Trained and managed 120 staff including 8 supervisors• Reviewed contractual obligations, meeting with hospital management and the Health Minister to make modifications• Ensuring client satisfaction through meeting and surpassing contractual obligations• Costed large-scale tender applications for major contract additions

Cowra, New South Wales, Australia

IT and Telecommunications TechnicianInstallation and maintenance of business telecommunication and IT systems across the Central West.Achievements• Led a small team for the implementation of the NSW Government Laptop for Learning Program installing WiFi capability into NSW schools across the Central West• Self-directed work on location, and liaison and relationship building with customers

Lead Auditor In Quality Management Systems

Concentrated and comprehensive training in the theory and practice of auditing Quality Management Systems (QMSs) based on ISO 9001:2015..

Diploma, It (Networking)

The Diploma of Information Technology Networking (ICT50418) addresses skills and knowledge around the installation of a range of networks.

Hsc