Ian Pillay Email & Phone Number

Westlake, Texas, Us

- Trained clients by demonstrating products, answering questions, and providing guidance- Boosted product satisfaction with expert follow-up support and coaching- Identified trends and patterns in usage to provide consultative feedback to clients- Built relationships and drove product utilization with in-depth education and sharing best practices- Provided recommendations and knowledge on maximizing performance

San Mateo, Ca, Us

- Communicate with clients to understand their needs and explain product value- Guide customers through the onboarding process and provide training virtually, or in person- Build relationships with clients based on trust and respect- Collaborate with internal departments to facilitate client need fulfillment- Maintain updated knowledge of company products and services- Act as a liaison between the customer and our product, engineering and support teams- Resolve complaints and prevent additional issues by improving processes- Identify industry trends- Act as a client advocate with a focus on improving the buyer experience

- Responsible for overall revenue retention within my portfolio of accounts- Attain/Exceed revenue goals through contract renewals and identifying/qualifyingupsell/cross sell opportunities- Establish and maintain executive level relationships within my portfolio- Developing and executing account objectives including negotiation of contract pricing andterms & conditions that align with Fourth standards- Managing all aspects of the customer success process typically beginning prior to contractsignature for enterprise accounts- Being a Customer advocate. Communicating customer feedback and product requirementsback to key stakeholders- Conducting frequent Business Reviews, often to a C-level audience- Supporting marketing efforts including soliciting customer testimonials and securingcustomer participation in company events- Handling support escalations as needed

Seattle, Washington, Us

Brentford, London, Gb