Ian Roche Email & Phone Number

Harahan, Louisiana

• Lead daily operations, oversee adherence to all policies & procedures with strong attention to detail• Strategically develop schedules and workflows to maximize operational efficiency and customer service• Monitor branch cash, general ledger accounts, & recap sheet to ensure adherence to specified cash limits and promptly resolve any discrepancies• Manage on-site ATM operations, ensure balance and troubleshoot any technical issues promptly.• Maintain branch facilities by liaising with facility management to address maintenance needs promptly.• Assume the role of security officer, conducting monthly security meetings & ensure staff are well-versed in security protocols & equipment• Assume the responsibilities of Branch Manager in their absence, ensure seamless operations, and maintain a high standard of service

New Orleans, Louisiana

• Built rapport with new and existing clients to further relationships• Attended networking events regularly to generate business and support existing• Originated loans and loan referrals to internal and external business partners• Enforced institutional policies and procedures• Assisted branch management with compliance issues, operational procedures, and goal setting• Responsible for auditing all teller cash, vaults, and ATMs • Trained incoming employees through mentorship and internal leadership programs

New Orleans, Louisiana

• Opened new consumer and business accounts • Monitored and maintained accounts• Generated referrals to lending platform and other internal partners• Retained and audited branch access logs, key logs, and branch general ledgers• Maintained branch cash vaults, responsible for shipment of currency, and daily balancing of currency

Greater New Orleans Area

• Processed teller transactions including consumer and business accounts• Imaged, verified, and balanced teller work• Researched accounts as requested • Filed disputes and provided account information as needed• Maintained branch retention files, teller line logs, and others as assigned

Orlando, Florida

• Responsible for representing an industry leader as restaurant and special events host• Communicated with guests to ensure order correctness, special requests, and needs are met or exceeded• Processed guest orders, special requests, and payments• Balance registers based on prepaid and cash & carry transaction receipts• Monitor, order, and stock supplies