Ian Roche Email & Phone Number

Harahan, Louisiana

• Lead daily operations, oversee adherence to all policies & procedures with strong attention to detail
• Strategically develop schedules and workflows to maximize operational efficiency and customer service
• Monitor branch cash, general ledger accounts, & recap sheet to ensure adherence to specified cash limits and promptly resolve any discrepancies
• Manage on-site ATM operations, ensure balance and troubleshoot any technical issues promptly.
• Maintain branch facilities by liaising with facility management to address maintenance needs promptly.
• Assume the role of security officer, conducting monthly security meetings & ensure staff are well-versed in security protocols & equipment

New Orleans, Louisiana

• Built rapport with new and existing clients to further relationships
• Attended networking events regularly to generate business and support existing
• Originated loans and loan referrals to internal and external business partners
• Enforced institutional policies and procedures
• Assisted branch management with compliance issues, operational procedures, and goal setting
• Responsible for auditing all teller cash, vaults, and ATMs

New Orleans, Louisiana

• Opened new consumer and business accounts
• Monitored and maintained accounts
• Generated referrals to lending platform and other internal partners
• Retained and audited branch access logs, key logs, and branch general ledgers
• Maintained branch cash vaults, responsible for shipment of currency, and daily balancing of currency

Greater New Orleans Area

• Processed teller transactions including consumer and business accounts
• Imaged, verified, and balanced teller work
• Researched accounts as requested
• Filed disputes and provided account information as needed
• Maintained branch retention files, teller line logs, and others as assigned

Orlando, Florida

• Responsible for representing an industry leader as restaurant and special events host
• Communicated with guests to ensure order correctness, special requests, and needs are met or exceeded
• Processed guest orders, special requests, and payments
• Balance registers based on prepaid and cash & carry transaction receipts
• Monitor, order, and stock supplies