• Client-Centred Approach: Skilled in conducting comprehensive assessments to understand clients' strengths, skills, and employment objectives, and then developing personalized action plans to support their job search journey.• Employment Coaching: Experienced in providing one-on-one coaching sessions to enhance clients' job search skills, including resume writing, interview preparation, and networking techniques.• Resource Management: Proficient in navigating various job search platforms, government programs, and community resources to connect clients with job opportunities, training programs, and support services.• Communication: Strong verbal and written communication skills, adept at conveying complex information in a clear and understandable manner. Capable of effectively advocating for clients' needs and interests.• Problem-Solving: Demonstrated ability to identify barriers to employment and develop creative solutions to address them, such as arranging transportation, childcare, or accommodations for individuals with disabilities.• Networking: Skilled in building and maintaining relationships with employers, community organizations, and educational institutions to facilitate job placements, internships, and training opportunities for clients.

Reporting to the Owner / MD and working alongside the Operations Director, leading a back-office team to enable the daily smooth running of a busy Domiciliary Social Care company with over 80 mainly full & part-time employees providing approximately 2,500 hours weekly of care.An extremely varied & demanding role with duties that covered everything from provision of Human Resources requirements & guidance, to oversight of Bank reconciliation, P&L and Company Accounts, as well as managing the payroll requirements & payment of employees.Initiated a campaign of automation of all company back-office systems & procedures wherever possible and management & storage of company records for ease of accessibility for company requirements and external authorities & auditors as required by legislation, with the introduction of up-to-date and cost-effective software systems.After the company applied for and was granted an Overseas Recruitment Licence, managed the program of Overseas Recruitment to ensure a continuous and stable source of qualified, reliable and able employees which allowed the company to grow exponentially, uninhibited by recruitment shortfalls. This included recruiting candidates directly from overseas, setting up vetting procedures and ensuring all correct documentation was received & recorded before directly issuing Certificates of Sponsorship to overseas candidates, allowing them to legally apply for a UK Visa, in-line with UK Home Office regulations. Ensured that the company remained legal & compliant with UK Visa & Immigration (UKVI) processes and reporting and that all records were kept and compliance maintained at all times.Recruitment of UK employees and the weekly rostering of all employees to allow the continuous smooth running of highly competent, reliable and respected domiciliary homecare service that offered fully tailored care packages to our clients and service users that promoted independent living in their own homes.

I worked as an Employment Coach in the ‘Welfare to Work’ sector for Jobs 22 Ltd where I gained my IEP (Institute of Employability Professionals) Level 2 Certificate whilst working here. Jobs 22 are part of the Employability arm which was formed after a partnership between the UK ‘Catch 22’ charity and the Australian ‘Angus Knight Group’, a major player Employability sector in Australia.During this time, I was responsible for delivery of the UK Governments ‘Restart Scheme’ with the engagement of a diverse caseload of participants who were not in employment and faced varied barriers to re-joining the labour market. Working in the Employability Sector was a complete career change for me having previously worked in Sales, I worked as a key member of the extremely busy Gainsborough team. During my time here I can evidence that I consistently over achieved on both personal and programme performance targets and was awarded the ‘Certificate of Top Performance’ for the company for March 2022. Utilising local skills and training partners and liaising with local employers whilst also supporting my colleagues and team members, I ensured participants gained the confidence and skills they required to get back into work and overcome the significant personal challenges they faced such as poverty, isolation and low skills. By motivating and empowering the individuals I worked with and equipping them with the necessary skills and confidence they needed to enable them to secure meaningful and long-lasting employment and fulfilling their potential. This was a new challenge that I fully embraced end excelled in.

Marshall Motor Group have been named as the highest ranking automotive company in the Great Place to Work® for 2020. At the Marshall Volkswagen Commercial Vehicle Centre in Lincoln, we're proud of our commitment to customer service and our high quality product, We're proud that we offer great value, iconic vehicles, and we're always looking for the next step to giving our customers even more – to do that we use only the best people. We pride ourselves that our customers have the best experience when they visit us and our team are working with facilities and equipment that is state of the art. As a Volkswagen Commercial Vehicle Sales Executive, I specialise at selling the required number of new and used vehicles as per my target and exceeding customer expectations whilst consistently adhering to the Marshall Volkswagen’s agreed sales processes and methods.I constantly ensure my customer enquiries are updated and that every prospect is followed up effectively and that all customers are informed of, and shown all available options, extras, accessories and extended warranties, ensuring accurate data capture for future contact.I strive to delight customers and work towards achieving the highest degree of customer satisfaction to proactively seek and secure repeat and additional vehicle sales using prospecting, follow-up, referral and other available methods whilst updating the dealership’s records with customer information, to ensure that our database is fully and accurately maintained.With years of practical experience and a solid background in sales, I am able to evidence previous results and successes and am highly customer-focused and driven by the desire to achieve and exceed my targets.If you're looking for a New or Used Volkswagen Commercial Vehicle, then please feel free to call me on 01522 557 277 or email me at: ian.quill@marshall.co.uk

Running my own business as a franchisee – ‘360 Autoleasing – Lincolnshire’ is an independent vehicle finance, contract hire and car & commercial vehicle leasing broker, delivering internet prices with face-to-face service - https://www.360autoleasing.co.uk/

Working for Evans Halshaw, Lincoln - Ford in the Commercial Vehicle Sales Department (B2B), one of Lincoln’s premier automotive and com-mercial vehicle retailers; utilising exceptional interpersonal skills and communicative abilities to build positive and lasting relationships with clients & key stakeholders. Delivered a complete, end to end commercial vehicle sales solution specialising in leasing agreements and respon-sible for the delivery of expert advice and guidance to potential customers for commercial & fleet vehicle sales and related financial products and services.• Delivered a confident & strong ‘closer’ of vehicle sales, using an outwardly consultative approach in a highly targeted environment with a demonstrable history of consistently achieving targets.• Identified opportunities to up and cross sell products and services, balancing a tenacious approach with exceptional standards of service to secure new business.• Ensured all advice complies with FSA standards and company policy, completing all administrative tasks in line with company policy.• Successfully developed face to face strategies in order to manage time wisely and assist customers in a higher professional courteous manner.• Maintained strong and extensive knowledge of all vehicles, makes, and models and inventory in order to consistently provide the best customer service.• Established long term relationship with customers developed a pattern of repeat sales, client loyalty and referrals.

• Working for Evans Halshaw - Ford, in one of Lincoln’s premier automotive retailers; utilising exceptional interpersonal skills and communicative abilities to build positive and lasting relationships with clients & key stakeholders• Working as part of the New Car Sales Team and responsible for delivery of expert advice and guidance to potential customers for motor vehicle sales and related financial products and services

Fleet Sales / Account Manager for Stoneacre Motor Group (B2B) Working at Stoneacres’ corporate head-office in Thorne, as part of the Fleet Vehicle Sales Team, achieving business sales targets on car & commercial vehicles, service contracts and finance, ensuring maximum customer satisfaction.• Develop trusted advisor relationships within a defined list of strategic key accounts and review customer information to maximise the opportunities from existing business• Proactively target existing customers and their requirements with and identify opportunities to up and cross-sell additional services and customer spend against defined annual targets.• Support in resolving client queries and complaints and act as a point of escalation as part of customer retention process• In conjunction with other members of the team, contribute to the development of the sales strategy and plans and assist in the preparation of annual business forecasts.• Complete regular competitor analysis, supporting our position as preferred supplier in this sector.

Jan 2009 – Apr 2012 Liver Transplant & Hepatitis C TreatmentI sold my business to a national Pub Co in 2009 after I was diagnosed as carrying the Hepatitis C virus which led to severe complications with my liver. I was placed on the Liver Transplant waiting list towards the end of 2009 and had a successful Liver Transplant in January 2010 which was then followed up with 48 weeks of chemo treatment. I have now successfully completed all treatment and have been declared ‘fully fit for work’.

Acquiring 3 leisure retail businesses and a catering company over 8 years, including The Queens Head Hotel, Blacksmiths Arms and the Royal Oak and accountable for the operational management and strategic development of each business unit to secure sustainable growth and maximise revenue potentialUndertaking extensive market and competitor analysis to develop key business development programmes to secure each business as a top-end County Inn, Hotel and RestaurantForecasting and approving resource and budgetary requirements, implementing and monitoring key performance indicators and financial metrics to ensure each business unit runs to plan and to control operating costsManaging, training and developing an expansive and multi-disciplined team of personnel to ensure they each realise their full potential whilst facilitating in the achievement of business objectivesActing as escalation point of contact for complex customer requests and complaints ensuring all issues are addressed professionally and efficientlyBuilding and maintaining strong relationships with suppliers, negotiating terms to ensure maximum return on investment is achieved without compromising produce qualityDeveloping and enforcing company policy and procedure across all operations to ensure compliance with regulatory standards and current legislationsEnsuring all business administration is accurately and efficiently completed including the preparation of financial accounts, profit and loss statements and payroll recordsDeveloping key business reports for presentation to financial partners and banking institutions

Working as part of the Direct Internet Sales Team and responsible for delivery expert advice and guidance to potential customers on a wide range of products and servicesIdentifying opportunities to up and cross sell products and services, balancing a tenacious approach with exceptional standards of service to secure new businessEnsuring all advice complies with FSA standards and company policy, completing all administrative tasks in line with company policy

Accountable fro the effective management of all bar and restaurant operations connected to the Nottingham Playhouse ensuring all business objectives are achievedManaging staff schedules and resource requirements as well as stock levels and customer services ensuring maximum availability of products and that exceptional standards of service are delivered at all times

Mitchell & Butlers Group - formerly Bass Leisure Retail – 1992 to 1998Working as a Publican & Manager for Bass Leisure RetailFast-Track Management Development Program – courses included:National Licensees Certificate, Personal Licence Holder, Marketing Merchandising, EPOS System Control, Stock Control & Rotation, Craft Trainer Award, First Aid, Basic Food Hygiene D32 / D33 Craft Trainer Award / NVQ Assessors Certificate / COSH & RIDDOR, Managing Conflict and Drugs Awareness