I am a technology management professional with a background in customer service and support, procedure development and management, and technical services. Serving previously as a Technical Services Sales Manager and currently as an Office and IT Manager, I've developed a unique talent for delivering highly complex technical information in terms and concepts that end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.In my current position, I am responsible for maintaining all forms of communication, information processing, and office automation systems for a highly respected Midlands business with over fifty employees. In this role, I've initiated numerous IT upgrades to enhance business processes, security, and customer communication. I also serve as the point of contact for clients and business associates, managing customer support, billing, and account management processes.Furthermore, I’m confident that my multimedia design and development experience enhances my unique ability to apply technology, in all its forms, to professional environments. I have over ten years of experience with web authoring and design, the use of digital audio and video hardware and software, and am familiar with several major image creation/editing software packages, including those in the Adobe Creative Suite and the open source freeware The GIMP.