The Ardonagh Group is the UK’s largest independent insurance distribution platform (brokerage, agencies, and wholesale). AGP is the international division of Ardonagh Group, acting as an acquisition vehicle for high growth regional and specialist insurance and reinsurance brokerages.Reporting to COO, as Head of Business Operations I have established appropriate processes for the running of the core business and manage the ongoing delivery of these through the business operations team. I also support portfolio businesses in implementing standard processes for M&A and operational areas, and enable them further by driving operational efficiencies, such as by advising on process improvements.Key responsibilities:Shape how operations effectively support the evolving vision, mission, goals, objectives, and keyresults for this fast-growing business by setting out the strategic approach for the team.Establish and implement core processes for business operations Proactively establishing appropriate processes and structures to mitigate potential issues, e.g. reviewing upcoming change to determine impacts and necessary actions.Reactively handling and resolving issues (firefighting), e.g. addressing priority issues on behalf of executive team.Advising and liaising with other central teams to provide advice and guidance on Business Operations including HR, Finance, Risk and Compliance, Communications, Commercial (M&A deals and organic growth).Drive M&A due diligence, integration, and post-deal value realisation processes.Working collaboratively with subsidiary businesses to ensure positive culture is maintained by coaching and supporting their initiatives.Projects and change management.Developing communications such as employee award submissions, newsletter content, executivepresentations.

✔ Interim Operations Leadership✔ Financial modelling and complex Excel development✔ Startup and Scale-up Operating Model development and implementation✔ Startup scaling - taking you from 1 to 100✔ Equity fundraising development - Pitch Deck and Financial Model✔ Business case creation and financial analysis✔ Business Transformation using the CONCORD methodology✔ Value Maximisation for Exit Planning and Business Sale ✔ Post-Merger Integration (PMI) Programme Management✔ Acquisition Business Value Case Development - Financial model and planning✔ Acquisition Value Realisation - Achieving the business benefits from the deal

Games Without Frontiers is the creator of the award winning ROCKET business simulation. ROCKET has a huge range of organisational uses including professional development and assessment, supporting organisational change, commercial skills development, customer empathy and relationship building. They have recently released ROCKET-remote in response to the need for socially distant working, which enables the same high impact facilitator led experience, but delivered using your existing remote-working tools.As COO, Ian is responsible for the operational processes, ensuring that the business runs smoothly, and making sure that our Delivery Partner network has everything they need to be successful in selling and delivering ROCKET to their clients.

CTA Global promotes the CONCORD change method. CONCORD is an action-based system for business planning that helps leaders engage their teams in delivering a defined program for success. It asks and answers three simple questions:asks three simple questions:1. Where are you going?2. How did you get there?3. How much is this worth to you?In doing so, it delivers tangible outcomes to your organisation:✓ CEO freedom to focus on the future ✓ Financial focus on value, not just cost ✓ Productivity multiplier - doing only what matters✓ Agile planning - re-routing your GPS when you hit a roadblock✓ Engaged teams - everyone is on the same page and bought in✓ Faster outcomes

Senior Management Consultant and Operations Leader with IBM Global Business Services specialising in post-merger integration and business transformation programmes.For more details on client engagements, see other roles between 2004 and 2018

Commercial advisory and Global PMO lead for 19 country Application Management Services agreement. Responsibilities include: - Client and internal stakeholder tracking and management - Global bid coordination – multi-country bid response management and tracking - Bid and proposal budget allocation and tracking - Bid pricing and release – risk / reward analysis, complex project structuring - Global reporting and management information – operational and executive level - Order to cash process ownership - Multi-country resource management – global delivery and cross-border programmesBid Manager on multiple major RFPs: - Project Manager for global framework negotiation covering the supply of IBM Hardware, Software and Services. - Development of detailed RFP responses covering company profile, capability, methodologies, people, and case studies. - Development of professional services ratecards. - Creation of complex commercial models and pricing. - Response to follow-up requests, including oral presentation, capability deep dives, and terms and conditions negotiation, including rates, discounts, exchange rates and inflation. - Negotiation of commercial terms through to contract signature.

Developing the Smarter Restructuring for Financial Services proposition. More effective Acquisitions, Divestitures and Business Transformation for Banking and Insurance.Whitepaper available at http://ibm.biz/BdxEYhWant to know more - get in touch!

Project Management and merger integration consultancy for a number of merger integration initiatives at Metlife across the Western Europe and Central and Eastern Europe regions. IBM Consulting Project

Establishing and running Programme Office for Business Analytics and Optimisation Programme for Barclays Global Retail Bank. IBM consulting project.

Developing and implementing Change Management methodology for a major transformational IT programme. The methodology developed was published on IP.com, entitled 'A Methodology for the Application of Business Change Management Techniques to Large Volumes of Discrete Projects in a Programme of Work'.IBM Consulting Project.

Project Management of annual planning process for IBM Global Business Services.

Ian led and supported a number of Business Process Reengineering initiatives across the Cooperative Bank and Insurance Services, utilising a broad range of approaches including Lean Sigma. Activity was focussed around the Shared Services area, but covered a wide range of subjects including resource planning, supplier management and IT Operations. IBM Consulting Project.

Integration Consultant to Integration Executives on deals managed from EMEA or with significant EMEA content. Engagement prior to closure supporting definition of value drivers for deal, identification of integration issues from due diligence, supporting due diligence as required, development of EMEA integration model.Implementation of global integration best practice within EMEA and representation of EMEA best practice at global level, including tools, processes, lessons learned and information sharing.Advising and supporting Director of Corporate Development EMEA.

Europcar – Vanguard EMEA Merger Integration Planning and ImplementationDevelopment of the integration model for Europcar, i.e. project structure, roles, integration timeline, strategic rationale, future business operating model.Supporting IT and Finance workstreams to develop functional strategies, identify and model synergies and enabling projects.Establishment of benefit tracking approach and financial model.Establishment of Project Management Office - processes, templates and ongoing advice.Advising senior executives - Managing Director, Group FD, IT Director.IBM Consulting Project.

Undertaking review of current Programme Office processes and capabilities and recommending an action plan. Implementing improved PMO processes and rolling out across £150m programme.IBM Consulting Project.

Intermediary Business ProjectCreating detailed design for realisation of £18m benefits involving business unit transformation, offshoring and restructuring.Creation of high level business area model on locations; functional strategy; people strategy including structures, numbers and skills; and integration of offshoring plans.Determination of client business requirements on confidential business transformation project for 2800 person business unit, including development of detailed capacity and manpower plans for 40 sites, physical, IT and telephony infrastructure.

Aviva (Norwich Union Insurance) – NU integration of RAC acquisition Identification, qualification and modelling of revenue synergies contributing £40m in PBIT by 2009 additional to cost synergies expected by market. Cost & revenue synergies reported caused immediate 3% rise in share price creating shareholder value of £500m.Reviewed and developed opportunities for B2C cross sales opportunities, leading a team of client staff and presenting results to RAC Services Director.

Astellas Pharma Inc – Merger of Yamanouchi & FujisawaInitial pre-merger diagnostic of both companies pan-European IT infrastructure, making recommendations for post-merger integration projects with validated business cases.Led post-review processes & policies workstream, developing a set of ITIL based Service Management and ICT Infrastructure processes for implementation on revised infrastructure.IBM Consulting Project.

Various roles within Strategic Outsourcing: - Project Management - Technical Operations Management - Integration Management - Business Operations Management