Ian R. Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Responsible for communications, strategy, policy, and internal tooling related to customer experience.

Managed remote support contractor team and developed best practices.

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

Courses taught:Seminar in Composition: FilmProfessional Uses of Social Media

Pittsburgh, Pa

Assisted students in crafting applications for nationally competitive awards, including the Fulbright U.S. Student Program, the Rhodes Scholarship, the Marshall Scholarship, the Truman Scholarship, and the Udall ScholarshipAdvised students about academic, research, community engagement, and professional opportunitiesCreated and implement programming to contribute to holistic student developmentConnected students to Pitt alumni for mentorship and professional opportunitiesOrganized mock interview panels and campus nomination committees comprised of staff, faculty, and community leaders to prepare students for prestigious awardsPartnered with departments across campus to host award information sessions and drive engagement with the University Honors College (UHC) and National Scholarships officeMaintained database of applicants, award winners, and faculty committee membersManaged National Scholarships website and UHC Facebook and Twitter accountsPlayed a major role in Pitt being named one of the nation’s top Fulbright-producing institutions for 2017-2018

Pittsburgh, Pa

Brainstormed, executed, and managed marketing and brand storytelling initiatives that utilized user-generated content and engaged the ModCloth communityConceived and implemented contests designed to boost customer product review and Style Gallery uploadsWrote creative marketing copy for blog posts, contest announcements, and website sliversPartnered with social media team to develop Instagram, Twitter, and Facebook messaging for community projectsCoordinated off-site engagement events and photo shoots for employees and community membersCreated and edited e-mail macros and customer-facing public review replies to ensure a unified brand voice across channelsManaged product review moderation best practices and trained new employeesCurated user photographs for online Style Gallery with an eye toward merchandising and marketing

Pittsburgh, Pa

Course taught:Creative Writing ICreative Writing IISpeculative Fiction

Pittsburgh, Pa

Served as teaching assistant for undergraduate Introduction to Creative Writing and African American Writers coursesProvided feedback on and graded creative writing and literary analysis assignmentsDelivered lessons on poetry, fiction, nonfiction, literature, music, and film

Pittsburgh, Pa

Copyedited and formatted online curricular materials for middle- and high-school coursesCollaborated with teachers to fact check and clarify educational texts

Pittsburgh, Pa

Led nature writing lessons for middle schoolers through an after-school program at the Environmental Charter SchoolOrganized end-of-semester readings for students and a fundraiser to support the programRecruited and trained Chatham University students to participate in the program

Pittsburgh, Pa

Led creative writing workshops for incarcerated individuals at the Allegheny County JailCoordinated classroom visits and readings from guest writers

West Mifflin, Pa

Served as customer service liaison between wholesale grocery distributor and corporate offices of six convenience store chainsManaged day-to-day account reports and maintenance for chainsOrganized annual company picnic for 300 employees and contacted local business to secure financial and prize donationsRepresented customer service team at grocery tradeshows and sales meetings

Syracuse, Ny

Wrote marketing copy, feature/benefit bullets, and SEO keywords for products listed on HomeDepot.comAdhered to a style guide to ensure brand voice consistency and website navigabilityMet daily production quotas for written products

Pittsburgh, Pa

Mfa, Creative Writing (Fiction)

Activities and Societies: Second-Year Teaching Fellow Emcee and Featured Reader for Chatham University's monthly Word Circus MFA reading.

Ba, English Writing (Fiction), Film Studies