Ian Ritchie Email & Phone Number

Vancouver, British Columbia, Canada

- Retain $5M portfolio for global accounts including Fortune 100 and Fortune 500 - Grows account revenue by expanding partnership use cases and upsell / cross-sell to executive level- Consults Enterprises how to define business objectives and KPIs as SME for AI / ML strategies- Presents analytical data and key metrics to showcase business value- Builds strategic Success Plans to drive adoption & mitigate account risks- Leads internal initiatives including Case Studies, CS process efficiencies- Strengthens cross-collaborative feedback loops as voice of the customer - Consistently rated 8-10 on Net Promoter Scores (NPS) and “Very Satisfied” on Customer Satisfaction surveys (CSat)

Vancouver, British Columbia, Canada

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

Vancouver, Canada Area

Hootsuite is the most widely used social media management platform. With 16+ million customers and 800 of the Fortune 1000 using it's services, Hootsuite is recognized as a leader in social media management by Forrester, one of the most influential research and advisory firms in the world. Hootsuite's battle-tested technology, extensive ecosystem, and social DNA help organizations create human connections at scale.

Victoria, Canada

GlobalWide Media (GWM), a leader in data-driven digital marketing, provides premium media solutions for the world’s leading brands and agencies. We connect clients with custom audiences through direct response and brand campaigns, activating proprietary and first party data.

Victoria, Canada

San Francisco Bay Area

MessageUs is a venture backed technology company that is evolving the way consumers and businesses connect, communicate, and transact.

Data Analytics Certification

Product Management Certification

Bachelor’S Degree, Business/Commerce

Specialization: Entrepreneurship The Peter B. Gustavson School of Business taught me the skills and resources necessary to be successful.

Bachelor’S Degree, Business/Commerce

I had the opportunity to take part in an academic exchange during my time at the Peter B. Gustavson School of Business. Studying abroad.