Ian Rollins Email & Phone Number

Fife, Washington, United States

– Responsibility: Pacific Office Automation provides a sophisticated package of IT services across the West Coast and I am the field technician of the Tacoma territory (Aberdeen to Tukwila, roughly). I am trusted to communicate with customers, create my own schedule, operate a company car, provide on-site break-fix support, and deliver/deploy IT hardware. – Communication: As the sole MITS field tech for the Tacoma territory, I am one of the few faces of the company that clients will regularly see. I always do my best to provide timely and clear responses to emails, phone calls, texts, etc. that I receive direct from clients. I take pride in a satisfied customer. – Technical Knowledge/Adaptability: I work on a diverse range of issues and projects. A typical day could include fixing monitor settings, deploying a workstation and transferring user data/accounts, to configuring, wiring, and installing WIFI access points for a new building or managing an ISP cutover. Learning on the job and utilizing the knowledge of my coworkers is vital.

Portland, Oregon Area

AM Houseperson– Recognized for my commitment to hospitality, hard work, and team spirit with the Nguyen Le Inspirational Award in October 2019.– Responsible for a variety of hotel tasks throughout my shift including daily assignments like floor linen/garbage removal and guest request fulfillment as well as spontaneous duties such as mattress removal or biohazard cleanup.– Answered calls for guest service requests and executed their delivery by utilizing Hilton room entry procedure and often interacting with guests directly public spaces or in the guest room.– Maintained a helpful, warm, and professional relationship with hotel guests and my coworkers.

Portland, Oregon, United States

Wilsonville, Oregon, United States

–Worked with a team of 20 other techs to perform thermal, RAM, HDD/SSD, and OS upgrades on laptops, thin clients, desktops, and all-in-ones.–Responsible for researching and testing newly acquired units for sale on our storefront.–Headed a project to design and bring to market a custom all-in-one computer using a mini-PC and a VESA compatible monitor.–Practiced time management and teamwork to meet the daily target of completing at least 16 units per day, clocking out only when the day’s work was finished (sometimes upgrading over 30 computers in a day).

Portland, Oregon Area

- Summer internship at Sharpform ITI. Worked with a team of 3 other specialists to carry out remote server and desktop maintenance tasks, including: user account creation, data migration, backup upkeep, and application installation.– Answered the company phone to perform on-the-spot troubleshooting, remote access of client desktops, and service request ticket creation.

Portland, Oregon Area

Responsible for managing multiple cleaning crews across the property and for conducting quality inspections of cleaned rooms before releasing to guests.

Network Administration Associate, Computer Science

Bachelor Of Arts - Ba, History

Graduate of the University Honors program, summa cum laude