Account Manager
CurrentEstablish enduring connections with clients and LTC insurance carrier partners to foster trust and long-term collaboration. Serve as the primary point of reference for clients on all aspects of their LTC insurance plans, demonstrating expertise and providing superior support for plan inquiries and issue resolution. Partner with sales, technology, and support teams to marshal resources, resolve client issues, and deliver project requirements within deadlines, ensuring seamless execution and client satisfaction. Lead client meetings, facilitate webinars, and develop customized communication strategies and enrollment materials to enhance client participation and effectively manage the ongoing administration of LTC plans.Oversee weekly implementation calls, manage multiple concurrent projects, and address billing, underwriting, and enrollment challenges, ensuring prompt resolution and promoting client retention and revenue growth.