Ian Ruddock Email and Phone Number
Retail Operations | Risk Management | Regulatory Compliance | Dispute Resolution | Sporting Integrity | Player Protection | Loss Prevention | Multi Channel experienceOver 20 years of senior management experience in the gaming industry with a master's degree in Business Management and Marketing. Core competencies include the delivery of strategic objectives, innovative thinking and problem solving, building high performing teams, regulatory compliance and dispute management. Working across both retail and online teams, always ensuring the customer comes first and being a role model for collaboration, excellence and integrity.
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Senior Manager - Compliance And Loss PreventionPaddy PowerYarm, Gb
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Senior Manager - Compliance And Loss PreventionPaddy Power Apr 2024 - PresentUk And Ireland -
Director - Retail Risk And ContactWilliam Hill 2023 - 2024Leeds, England, United KingdomLeading the teams who provide guidance, advice and technical support to the entire UK retail estate. Managing or mitigating all potential risks to financial profitability, operational excellence, and regulatory compliance by ensuring our premises meet all required standards, colleagues receive the support needed to deal with all operational issues, and customers receive the service levels, support and professional communication following any contact or query either on our premises, via e-mail or by phone. -
Head Of Uk Customer OperationsWilliam Hill 2019 - 2023Leeds, England, United KingdomEnsuring adherence to the regulators’ licensing objectives by providing support and guidance through documentation of all policies and procedures required by operational teams. Ownership of high-risk complaints, working with internal and external legal teams, local authorities, police and the Gambling ADR service to positively resolve all disputes. Liaising directly with worldwide sport's governing bodies and the Gambling Commission to identify, investigate and report all potential sporting integrity concerns.
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Head Of Digital InnovationWilliam Hill 2016 - 2019Leeds, United KingdomAccountable for developing and delivering the strategic vision to innovate the retail customer experience. Building a technical solution to link customers across the retail and online businesses by creating an Omni experience to drive brand loyalty and LTV, developing a market leading sports betting self-service terminal and managing the project team which created a new bet management system to improve service levels, liability management and reporting capability.
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Area Operations ManagerWilliam Hill 2008 - 2016Leeds, United KingdomP&L Responsibility for 120+ shops and 700+ colleagues, leading a team of 6 District Managers. Ensuring the effective recruitment of the right people to deliver long-term success for the area, driving colleague engagement by facilitating and supporting career progression whilst always ensuring colleagues received regular open and honest communication and feedback. Creating a team spirit and driving cultural change which ensured the area always delivered above target results.
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Broadcast Studio ProducerWilliam Hill 2005 - 2008Sports Information Department, Leeds
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Retail Technology Project LeadWilliam Hill 2004 - 2005Leeds, United Kingdom
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District Operations ManagerWilliam Hill 2003 - 2004Manchester, United Kingdom
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Lbo ManagerChisholm Bookmakers Ltd 2002 - 2003Leeds, England, United Kingdom -
District ManagerLadbrokes 2001 - 2002Leeds, England, United Kingdom -
Lbo ManagerLadbrokes 2000 - 2001Leeds, England, United Kingdom
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Lbo ManagerIan Ruddock - Licenced Bookmakers 1990 - 2000Leeds, England, United Kingdom
Ian Ruddock Education Details
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Business Management And Marketing -
Business Management And Marketing
Frequently Asked Questions about Ian Ruddock
What company does Ian Ruddock work for?
Ian Ruddock works for Paddy Power
What is Ian Ruddock's role at the current company?
Ian Ruddock's current role is Senior Manager - Compliance and Loss Prevention.
What schools did Ian Ruddock attend?
Ian Ruddock attended University Of Teesside, University Of Teesside.
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