• Managed and improved times for a technical team with Telefonica Movistar Telecommunications• Developed leader ability to achieve efficiency goals

• Worked with IT at the beggining with Alpha Consulting, after that being part of Nextel Customer Operations Area and then at the end as an ePMO.• Worked in parallel with Alcatel-Lucent to fix and upgrade software and hardware for the 2G(iDEN) platform. (Alpha Hardin Consulting)• Managed Customer Operations projects including documentation, test and implementation • Helped with reorganization and reubication of different customer service areas and teams • Several UAT’s and E2E managed and finished • Managed and implemented different promotions and benefits for users in the Nextel prepaid platform • Helped with the integration between companies (Nextel - Iusacell to AT&T)

• Main technical support for the whole company (printers, computers, general equipment, cameras)• Configured and fixed networking problems and video cameras

• Worked for Accenture at the beggining from Jan 2012 to Nov 2013 and then change to Alpha Hardin Consulting. Both external Consulting inside Nextel de México.• Process flow management and modification for many different business áreas in the 3G platform migration in Nextel (Accenture time)• Improved Nextel Web Portal and IVR platform successfully• Managed and completed Massive Migrations from platform 2G to 3G• Managed and completed integration of 2G services to 3G platform for IVR• Managed migration of Outlook Exchange email platform to GMail• Several UAT’s and E2E completed• Worked with different suppliers like Avaya, Ericsson, Nokia and Google• Managed and completed documentation, tests and all administrative activities with Accenture Team for the 3G platform migration in Nextel

• Technical customer service for any problem with the applications and databases for Prendamex client. Apr 2011 – Jul 2011

• Technically solutions for clients and internal issues (creation, follow-up and concluding tickets)