A creative, customer-focused and results driven senior manager with a strong ‘can-do’ attitude. An extensive service delivery background in transformational business change gained from 10+ years experience with the leading FTSE 100 Energy company, and a further 10+ years of project delivery and service operations expertise obtained from roles in the Media, Pharmaceuticals, Logistics, Legal, Financial and Insurance sectors.Key Skills:- Managing large, multi-discipline onshore\offshore Teams of 250+- Oversight of Solutions Design, Business Analysis, Project Management & Development.- Financial Management: annual revenue spend of £20M+ - Defining IS Vision & Strategy.- Staff development, annual performance reviews.- Coaching & Mentoring. - Organisational design & team performance improvement.- Coaching & Mentoring.- Stakeholder Engagement & Management.- Managing full end-to-end Project Delivery & Software Development Lifecycle.- Certified Practitioner Agile & Waterfall methodologies (e.g. Scrum, PRINCE2).- 3rd Party Supplier Relationship Management, on-boarding, off-shoring & outsourcing- Provision of 2nd\3rd Level Applications Support.- Business Change Management- Service Transition- ITIL Service Management.