Ian Sime Email & Phone Number

Widnes, England, United Kingdom

Widnes, England, United Kingdom

St Helens

Supporting a wide range of server and desktop technologies, my communication and people skills allow me to support people with a wide range of IT issues. I can be creating a new server in Hyper-V one day, and resolving an issue with Outlook 2010 the next.The variety of work means that I get to put my many years of IT Support experience to good use, and it's great when I can exceed somebody's expectations and give them a great solution or workaround for their support issue.A considerable amount of my work involves virtual servers running on the Hyper-V platform, and Remote Desktop Services which allow a company to centralise the products and applications they offer to their staff, both on-site and remotely.

Skelmersdale

Providing IT support to the desktop and infastructure of a growing company with multiple geographic sites across Europe and the USA.Core products support include Windows XP/7, Microsoft Office, Citrix, and a wide variety of hardware, including PCs, printers, and Wyse terminals.

Manchester, United Kingdom

Supporting the IT infrastructure and software for all of the Co-Operative stores across the country, encompassing over 120,000 end users.Working within the 2nd Line Support team, I provide remote support for a number of industry standard and bespoke software packages.

St Helens

Provided remote and on-site IT support to small and medium businesses, primarily in the North West. Wide range of software technologies supported, including Windows 7, Exchange 2007, and Windows Server 2008. Also setup and maintained various smartphone e-mail solutions, such as Blackberry Enterprise Server.I was the lead technician for a small support team, providing 1st-3rd line support services for a range of clients, both remotely and on-site where necessary. These clients ranged from small businesses with a handful of employees, to much larger multi-site companies stretching from Scotland to Southampton.

Server, desktop, and network management for on-site and off-site staff. Key areas include Windows Server 2003, Exchange 2003, Windows XP/Vista, and Microsoft Office 2003/2007.

My role at Marconi involved a diverse range of tasks, but was centred around 2nd/3rd line Desktop Support, alongside Server and Back Office Support. The core products that I supported were NT 4 Server/Workstation, Exchange 5.5, Windows 95/98/2000, and Office 97/2000. I was responsible for managing the McAfee anti-virus solution for desktop PCs and servers, as well as managing the voice switch, which in turn meant that I acted as unofficial supervisor to a comms engineer. As part of my Back Office support, I regularly used Backup Exec to allow me to perform our daily and monthly backups. I used Visual Basic 6 occasionally, in order to develop utilities for use by IT, and I was also responsible for setting up, and maintaining the company login scripts, using KixStart and Scriptit.