Ian Johnson Email & Phone Number

Orlando, Florida

Greater Memphis Area

Mautz was a small alarm system provider that catered to homes and businesses. In 2017, the owners decided to close its doors and enjoy retirement.While my main role was office bookkeeping, IT, and tech support for clients, I was also involved in developing new security systems from programming to hardware. As the office IT person, I took over web design and maintenance, hardware/software updates, Access databases, servers, networks, workstations, internet security, redundancy, and disaster recovery.In 2013 I was promoted to Technology Specialist. I was tasked with the goal of building a new IP Camera System and Access Control System, both to meet cloud technology and to be cost-effective. I managed a team of technicians and vendors, maintained a budget, and met production deadlines.Here are a few accomplishments...▸ Opened a new market with new clients by updating products and services to meet evolving technologies▸Found ways to save the company and clients expenses, giving us an edge over the larger big-box security companies ▸Expanded the user-ability of the new products to take on larger scale security projects, some that needed over 100 cameras on a single system▸Ran technical support that helped the company earn an A+ BBB rating, and with customer scores averaging 9/10

Memphis, Tennessee

NACM is a non-profit advocate for business credit professionals, and I worked there for 15 years. I started as an Interchange Manager but promoted to Office Manager in 2000. I had a team of 12 to manage, a modest budget to stretch over a very busy office, and oversaw office operations, IT, customer support, telecommunications, QA of service, and enforcement of Policies & Procedures.While there I...▸Ran an efficient office with a lean staff and never-big-enough budget without interrupting or diminishing quality of service for 15 years▸ Transitioned the company from pre-internet to post-internet with a PC-based system, thereby reducing overhead and improving service efficiency▸Participated in a project to develop new hardware and software which allowed affiliates the ability to access their credit information 24/7