Ian Sopp Email & Phone Number

Auckland, NZ

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Project recovery of 5-year National heritage system deployment. Project frozen due to multiple governance breaches. Initiate accelerated deployment. Project on-track for Dec-23 MVP go-live.Take over and complete delivery of Donesafe Health, Safety & Wellness platform across Auckland Council region.

Auckland, New Zealand

- Define, implement and continually refine manual Change review and CAB approval process across legacy estate. Driving continual improvement processes, 95% Change Success, Major Incident reduction by 80 % and dramatic improvement in platform and code release stability. - CheckPoint Fortinet recovery and accelerated deployment of failed firewall project..

Auckland, New Zealand

* Project lead for Air New Zealand issued Platinum credit card, delivering “best-in-class” rewards, benefits and highest Airpoints dollar earn rate.* Co-led accelerated RFP based upon Lean/SAFe principles, completed within 6 weeks.* Drive RFI and vendor selection workshops and process for enhanced credit card services, ensuring adherence to CCCFA, PCI DSS.

Auckland, New Zealand

Auckland

Leading and providing operational oversight to between 25-40 simultaneous projects, driving PMO governance and operational efficiencies, driving out cost and time over-run.

Am hugely passionate about creating a team culture that embraces, is empowered & equipped to readily adapt to the consistent changes faced across business today.Am client facing & the project/programme lead to various leading NZ banks, FMCG as well as healthcare providers (DHB'S). I specialise in the transformation & delivery of hosted/Cloud UCC.

Bourne End

• As technical lead for global service partner operations my principle role is to define service partner strategy & standards, optimise performance as well as develop the tools, programmes & training ensuring that Zebra.
• Drive growth & define service solution strategy, differentiating & extending Zebra’s leadership position by delighting our customers through ownership, accountability & exceptional… Show more As technical lead for.
• Drive growth & define service solution strategy, differentiating & extending Zebra’s leadership position by delighting our customers through ownership, accountability & exceptional service.
• Create a culture of change & continuous improvement through the adoption of best practice, developing regional & cross-business alignment, accelerating technical excellence & creating a true customer centric culture..

Bourne End

• Directly responsible for the lead transformation, change and growth of EMEA wide technical service operations, creating purpose, vision & direction by re-energising & motivating both local & multicultural support teams.
• Creation & mentoring of talent pools & high performance work teams to deliver complex/bespoke solutions that differentiate from the competition.
• EMEA project lead & global steering committee member for the scoping of requirements, operational work flows as… Show more Directly responsible for the lead transformation, change and growth of EMEA wide technical.
• EMEA project lead & global steering committee member for the scoping of requirements, operational work flows as well as deployment & implementation of global Cloud based Service Mngt (Salesforce Service), IP telephony.

• 12 month project consultancy defining HP intranet & portal content on behalf of one of Europe’s largest IT distributors for resellers throughout UK, Benelux, France & Germany.
• Secured franchise as first UK business to resell, market & deliver the Living Leader™ 3-day Personal & Executive Leadership programme for high performance individuals and organisations.
• Developed a series of bespoke “return to work” programmes designed to support all levels within business reducing… Show more
• Developed a series of bespoke “return to work” programmes designed to support all levels within business reducing workplace absenteeism for employees unable to perform at their full potential due to stress, anxiety and.
• Definition, development & implementation of social media strategy for local SME business, specifically Linked-In, Twitter & blog campaigns. Show less

Responsible for the development of international trade policy and processes for the Video Business Unit in conjunction with BT Grp. Established global route to market.Global operations (non US) for Order Management, identify, define, and implement step changes increasing operational & commercial efficiency. 40% increase in volume no additional cost. Order.

Global responsibility for video systems portfolio (video conferencing endpoints), infrastructure & services. Role incorporates all aspects of strategy definition, product launch priorities, implementation and back office operations including order desk, billing and international trade.Commercial management of Gold Partners, leading global contract renewal.

London, United Kingdom

Responsible for tier 1 video partner strategy & in-direct channel relationship throughout EMEA region selling IP Voice, Video infrastructure & managed network solutions, Cloud or hosted IP Contact Centre solutions.Exceeding revenue targets for IP Voice, IP Video & videoconferencing infrastructure as well as IP Contact Centre solutions through direct.

Providing a range of consultancy services to multinational Service Providers, ranging from;* Risk analysis & due dilligence for APAC venture capital firm.* Sales recruitment of US sales team by APAC MSP* UK launch & sales development of Video Conferencing to the UK market on behalf of global service provider

Development of regional strategy & Europe wide Professional Services portfolio to support EMEA sales channels & affiliate partners. Specifically focussed on provision of CRM/Middleware application performance & WAN Impact, Security Audits, Penetration Testing, Policy & Process, Project Mngt.Development of unique managed IVPN solution through theatre.

Newbury

Spin-off company formed due to the regional success of Cabletron Professional Services, I developed & launched the portfolio of professional & consulting services initially specialising in LAN network performance, infrastructure mngt & audits, project management and later extending to include security audits & policy review.

Promoted to Professional Services Mngr.* Create a consultancy portfolio focussed on Project Mngt, Software App Mngt & LAN performance.* First year gross margin of 53%. Year 2, 48% with revenue increase of 185%.

Newbury

Delivering high profile, complex, multi year LAN switch & WAN infrastructure managament software, on time & to budget.Including...* $20m ISP sever farm deployment for BT Ignite* $4.25m LAN infrastructure rollout for the BBC

Slough, United Kingdom

Joined as a field service technician responsible for 1st & 2nd line field support of all video conferencing endpoints & multipoint bridging products.Promoted to Lead Project Manager, driving global deployments on target & to budget for United Distillers, Ford Motor Company, Standard Chartered Bank, Procter & Gamble to name a few.Design, develop, build &.

London, United Kingdom

Responsible for all aspects of voice services within banking, trading & mortgage operations across the UK.PBX, dealer trading infrastructure & telephony network design, config, resillience & disaster recovery, life cycle support, supplier & commercial managment