Ian Spector Email & Phone Number

Boston, Ma, Us

* Independently developing accessibility software for macOS and Windows to improve productivity for people with disabilities* Engaged by board director and COO of publicly-traded media firm to turn around undervalued brand assets, implement data-driven content and audience development strategies* Collaborated directly with CEO, COO, CTO to translate successful B2B ecommerce platform for architecture and design industries to new B2C context; supported product design and UX testing

New York City, Us

We're on a mission to increase employment for the blind and low vision community by bridging the gap between potential and possibility

* Charged by CEO to develop product development and consulting services business focused on user-centric enterprise automation using robotic process automation (RPA), AI, computer vision, ML techniques* Created and implemented data-driven methodology for user-centric product design, development, and management engagements for clients in healthcare and financial services technology* Led strategy, design, and UX testing of product for medical record requests and management firm; increased end-client efficiencies 3-6x over current process, supported successful rollout and transition efforts to workforce* Successfully managed innovation engagement for CIO of top 30 accounting and audit firm to reduce low-value hours from practitioner workflows; led process mapping workstreams, managed research, design of functional prototypes in collaboration with engineering lead* Provided individual and group mentorship on AI-enabled product design and development to internal and external stakeholders across all organizational levels and multiple functions

Boston, Ma, Us

* Recruited by serial entrepreneur founders to provide CX & Product leadership to team developing B2B2B cashflow analytics and financial guidance platform to enhance relationships between small banks and SMB clients; established and trained team on hiring processes for designers; hired and managed UX designer* Created UX research program, conducted 50+ hours of interviews and workshops with SMB owners and business bankers to develop and validate new features with high-fidelity interactive prototyping* Leveraged CX analytics platform to elicit actionable user feedback, increased onboarding completion rate 2x and reduced onboarding abandonment rate by 2x

Cambridge, Ma, Us

New York, Ny, Us

* Hired by technical CEO to support co-founders and team of 10 engineers to launch the first passwordless, multifactor encryption solution for data-at-rest, from technical proof of concept to market-ready product * Designed end-to-end user journeys, wireframes, and pixel-perfect screens for Windows, macOS, iOS, Android; ran moderated and unmoderated usability testing experiments* Developed go-to-market strategy, managed monthly marketing budget and team of designers and content creators

New York, Us

* Enlisted by boutique strategy consulting firm catering to investors and C-level leadership at major organizations and promising startups to enact digital transformation and develop new products and services. * Conceived achievable "future digital vision" for senior executives of Fortune 50 telecom brand; supported development and implementation of $300 MM customer experience initiative to improve NPS, impacting 20+ MM households* Managed cross-functional team to overhaul customer-facing help and support product, practices, content; introduced new methods for continuous optimization of support content performance; managed team of 6 technical writers, 3 UX teams, 2 product managers, and key stakeholders from all consumer business units* Directly supported Chief Digital Officer of $1.5 B lifestyle brand in securing $5+ MM in financing to launch digital media business; developed business cases for 10 new digital products* Commissioned by New York Stock Exchange to develop plan for using augmented reality or wearable technology for use on exchange floor; collaborated with exchange's Chief Digital Officer to develop 150+ patentable concepts* Developed B2C and B2B2C digital transformation strategy for board of $400 MM insurance marketing organization; redesigned and relaunched primary digital DTC offering* Analyzed revitalization options for $500MM privately held e-commerce and technology firm, reported directly to CFO and CEO: led "aqui-hire" search and developed new digital product for largest directory inquiry service in Europe* Served as hands-on advisor to Digital and Marketing Chief of 275-year-old international auction house; led implementation of best practices in user experience, content management, digital audience development* Led design of integrated content marketing, loyalty, ticketing system for The Madison Square Garden Company’s portfolio of entertainment and venue brands; increased engagement on launch property 2x over legacy experience

Glendale, California, Us

Selected as one of five external teams worldwide to advance the transmedia discipline by developing an original story to be experienced by guests across multiple physical and digital spaces simultaneously.

Created the internet's first major meme featuring curated user-generated content, which galvanized the "Chuck Norris Phenomenon;" at peak, served 1+ billion pageviews and over 200 million unique web visits.Published, with Penguin Random House/Gotham-Avery Books, one of the first commercially successful internet meme-to-book properties with five titles released between 2005 and 2012 in multiple languages and countries: 700,000+ copies in print worldwide, first title spent four weeks on The New York Times bestseller list, and second title was a Los Angeles Times bestseller

* Designed and developed web and iOS platform, PostcardsAnywhere.com, allowing customers to create and send physical postcards from anywhere with an internet connection; launched public-facing product in late 2011* Built strategic partnerships with media, entertainment, and travel brands for B2B and B2B2C implementations

Mba, Sloan Fellow

Bachelor Of Science (B.Sc.), Cognitive Neuroscience

Education record