Ian Lutz Email & Phone Number

Medinah, Illinois, United States

Earned Medinah Caddie certification and ensured members had an enjoyable experience by offering insight and opinions of first-hand knowledge of the course and based the players' ability (e.g., giving yardages, reading greens, elevation changes, knowing wind direction, etc.).Utilized effective communication skills and professional demeanor to build relationships with clients and co-workers.Ability to handle multiple clients and to keep them focused despite adversity.

West Lafayette, Indiana, United States

Provided customers a smooth dining experience by showing empathy to their individual needs and environment.

Charlotte, North Carolina, United States

Developed a mockup page in Figma to streamline consultant workflows by integrating functionalities into a single platform, potentially saving the company 20% of its budget by eliminating the need for two separate systems.Crafted UX designs in Figma for emails in Plan Focus, a platform designed for college and university administrators, enhancing usability and aligning with the specific needs of school administrators.Conducted in-depth competitive analysis of industry trends, identifying best practices for alerts and notifications on an institutional retirement platform, enhancing client decision-making.

Charlotte, North Carolina, United States

Improved the client satisfaction of the Client Health Team by analyzing the client journey at each stage of their product life cycle. Efforts included analyzing data to identify pain points and common themes, identifying areas of improvement and focus, and making recommendations to redesign the strategy of their digital footprint and features of the client journey.Client Centricity Assessment Project: Assessment and definition of client experience success within the D&CX Team. Scope included the identification of knowledge gaps, categorizing common themes that should be addressed, and recommend optimization efforts for the department.Conducted research on external corporate guilds to correlate value to TIAA to justify and prepare to aid in the design and development of TIAA’s own corporate guilds.

West Lafayette, Indiana, United States

Ambassador for HIVE Diversity in campus networks by promoting its mission, its career opportunities, and connecting HIVE to next-gen talent in my school and network.

Virtual

Worked directly with the Chief Executive Officer to increase community engagement, encouraged profile creation on company websites and the elevation of the user experience through UX design and personalization. Created and implemented automatic response bots, website banners and tools to track data on the activity on the platform.

New York, New York, United States

Worked directly with Chief Product Officer to help product teams and cross-functional teams to gain a deep understanding of the customer experience and preferences of incoming freshmen with the goal of filling product gaps and generate ideas that grow market share.Led user experience empathy interviews for incoming collegiate freshmen and analyzed results to identify their pain points, interests, and preferences.Conducted research, analyzed data, performed trend analysis to develop a report and potential action items for market strategy.