Ian-Sébastien Sweeney Email & Phone Number

Saint-Hubert, Québec, Canada

Helps clients become more efficient by improving their information management, optimizing their processes, and facilitating their employees’ work.

Longueuil, Québec, Canada

Assurer la gestion du projet et accompagner les parties prenantes en réalisant une analyse des besoins sur les outils Microsoft365 adaptée aux différentes directionsContribuer à l'élaboration d'une architecture de solution Microsoft 365 à travers la conduite d'ateliers avec les experts techniquesDéfinir un plan de gouvernance pour l’usage de.

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Under the direction of the Director of Governance, Strategy and Architecture, establish the knowledge management strategy for all IT activities. Manage and prioritize training requests from business units. Evaluate and implement IT business process training. Manage the training team for the development of training content and documentation for various IT.

Montreal, Quebec, Canada

IT training consultant.Deployment of SAP user training.

Montreal, Canada Area

Reporting to the president, develop a professional service offer customize for the fashion industry to meet their enterprise resource planning (ERP) needs. Accompany companies to use better business processes and find concrete solutions to meet their specific needs.Manage the training, project manager and the customer support team. Supervise projects from.

Longueuil

Co-founder of a business offering online business development services; websites conception and realization, online marketing presence, development of social networks presence and technological tools training. Supervision and management of human resources (employees: designer, integrators, programmers, representative / trainer, marketing strategist)..

Montréal, Qc

• Under the direction of the first director of training and development, ensure the development and deployment of training for the various sales teams for the territory of Quebec and the Maritimes. Development and.
• Implementation of an organizational change project for the sales team and implementation of the advisory sales model to increase efficiency.
• Development and implementation of strategic training programs at all levels of performance development and product launches.
• Development of a general knowledge test of the online marketing media of beginner level with the objective of improving the knowledge
• Establishment and management of an e-learning platform provided by an external vendor to provide equivalent level courses to all employees nationally.

Nuns' Island

• Under the guidance of the Director of Human Resources and according to the business needs expressed, advise the executives of the company on the training of their team members. Conduct needs analyze, develop training.
• Establishment of a training team for the customer service department and development of processes to reduce the rate of errors committed by a new employee.
• Develop and implement comprehensive training plans for new employees for different groups providing a memorable integration experience.
• Conception of continuous development plans in order to capitalize the maximum potential of the talents.

Montreal, Canada Area

• Provide training and support to branch and regional office users located in Canada and the United States. The training focuses on the enterprise resource planning system (ERP (oracle based)) and is mainly offered via.
• Experimenting with new mobile solutions and documentation of their use for sales force training.
• Analysis of an online training site (e-learning) to facilitate the distribution of knowledge within the Van HoutteGroup.

DDO

Reporting to the Regional Sales Manager, develop the market in Montreal's metropolitan area to promote and sell wireless products and services. Develop, deliver and support the system(s) acquired by customers before and after the sale. Follow up with clients and resolve potential problems related to the consumption of the product or services. Provide.

• Under the responsibility of the Director of Sales Support, design and develop training elements for wireless data products and services for internal and external use by collaborating with different departments and.
• Establishment of a common site for online training offered to various distribution channels, accessible via the Internet to facilitate the acquisition of knowledge about wireless data products and services.
• Implementation of a national assessment system for wireless data products and services for the corporate sales force to monitor the progress of individual development.
• Management of a project to design online training modules and monthly information capsules with the International Telecommunications Institute (ITI); Including the management of the relationship with the ITI team, the.
• Creation of an intensive classroom course on technologies in different domains to help the sales force to better understand customer challenges.

• Under the direction of the Marketing Director, develop and implement marketing and communications strategies to position products within the customer service. Supervise the development of marketing materials and other.
• Development of a customer service training and certification program to improve service to customers and reduce the number of stakeholders.
• Establishment of an advisory council for the validation of needs and training programs for telephone sales teams.
• Development and implementation of a marketing strategy to effectively communicate and implement promotionalcampaigns to increase sales.
• Attendance at trade shows as an exhibitor, presenter and as an invite to allowed a better visibility of the company.
• Developed and coordinated training on wireless data products and services for advertising agency Cossette andAstral Média as part of promotional events such as the Montreal International Jazz Festival, Montreal.

• Under the direction of the Marketing Manager, ensure the development of sales teams and customer support on various wireless data products and services. Plan and manage training on new products and services..
• Development and creation of a weekly bulletin on wireless data services to inform the latest news and changes.
• Design of training content for the launch of new services

• Reporting to the Technical Operations Manager of the Ardis division of Bell Mobility, responsible for supporting corporate clients for technical and administrative purposes.
• Establish relation and implement strategy to deploy the Blackberry to market.

Reporting to the Customer Service Team Leader, assist the client in understanding the products and services offered, identifying their needs and providing appropriate solutions to them.

Montreal

Representation and development of the commercial market for the following companies: Sodeplan, designer; SII GMF Group, specialist in security systems; IBM Construction Bromont, Specialized Contractor; Devencore, real estate broker; Netricom, a telecommunication network solution. Survey mandate for the Teknika Group, consulting engineers.

Certificat, Trainer'S In The Workplace

Activities and Societies: Student Representative on the Committee for Undergraduate Programs in Adult Education and Training

Computer Science: Programming Attestation