Helps clients become more efficient by improving their information management, optimizing their processes, and facilitating their employees’ work.

Assurer la gestion du projet et accompagner les parties prenantes en réalisant une analyse des besoins sur les outils Microsoft365 adaptée aux différentes directionsContribuer à l'élaboration d'une architecture de solution Microsoft 365 à travers la conduite d'ateliers avec les experts techniquesDéfinir un plan de gouvernance pour l’usage de l’environnement Microsoft 365 en collaboration avec les spécialistesÉlaborer et mettre en œuvre une stratégie de gestion du changement pour le déploiement efficace de la solution Microsoft 365

Under the direction of the Director of Governance, Strategy and Architecture, establish the knowledge management strategy for all IT activities. Manage and prioritize training requests from business units. Evaluate and implement IT business process training. Manage the training team for the development of training content and documentation for various IT initiatives and projects. Supervise training and monitor the various parties involved in the deployment of IT solutions. Development and delivery of training and establishment of an AGILE community.

IT training consultant.Deployment of SAP user training.

Reporting to the president, develop a professional service offer customize for the fashion industry to meet their enterprise resource planning (ERP) needs. Accompany companies to use better business processes and find concrete solutions to meet their specific needs.Manage the training, project manager and the customer support team. Supervise projects from my team and other business units.

Co-founder of a business offering online business development services; websites conception and realization, online marketing presence, development of social networks presence and technological tools training. Supervision and management of human resources (employees: designer, integrators, programmers, representative / trainer, marketing strategist). Conduct customer needs analysis and prepare project implementation plan.

Under the direction of the first director of training and development, ensure the development and deployment of training for the various sales teams for the territory of Quebec and the Maritimes. Development and management of training projects with the help of third partys. Manage the e-learning platform, plan and deploy specific training, and provide support for the SalesForce.com platform. Evaluation of the performance of the sales team in order to offer solutions for bridging performance gaps. Manage training content. Provide in-class training, including virtual sessions.‣ Implementation of an organizational change project for the sales team and implementation of the advisory sales model to increase efficiency.‣ Development and implementation of strategic training programs at all levels of performance development and product launches.‣ Development of a general knowledge test of the online marketing media of beginner level with the objective of improving the knowledge‣ Establishment and management of an e-learning platform provided by an external vendor to provide equivalent level courses to all employees nationally.

Under the guidance of the Director of Human Resources and according to the business needs expressed, advise the executives of the company on the training of their team members. Conduct needs analyze, develop training plans, evaluate external training providers, establish competency development parameters, determine methods of knowledge transfer, plan and execute training, develop training manuals, establish standards Training for trainers, providing tools for trainers and assisting them in their daily work, monitoring training and evaluating the results.‣ Establishment of a training team for the customer service department and development of processes to reduce the rate of errors committed by a new employee.‣ Develop and implement comprehensive training plans for new employees for different groups providing a memorable integration experience.‣ Conception of continuous development plans in order to capitalize the maximum potential of the talents.

Provide training and support to branch and regional office users located in Canada and the United States. The training focuses on the enterprise resource planning system (ERP (oracle based)) and is mainly offered via webinars. Advise users on ERP applications.‣ Experimenting with new mobile solutions and documentation of their use for sales force training.‣ Analysis of an online training site (e-learning) to facilitate the distribution of knowledge within the Van HoutteGroup.

Reporting to the Regional Sales Manager, develop the market in Montreal's metropolitan area to promote and sell wireless products and services. Develop, deliver and support the system(s) acquired by customers before and after the sale. Follow up with clients and resolve potential problems related to the consumption of the product or services. Provide support to the sales force during customer meetings to answer their technical questions in the face of their business challenges.

Under the responsibility of the Director of Sales Support, design and develop training elements for wireless data products and services for internal and external use by collaborating with different departments and partners. Assist managers in planning training for their team members with various specialists to ensure proper development. Ensure that the visual identity is respected in accordance with company policies. Coordinate and direct the monthly BMU meetings (Bell Mobility University), seminars on different market segments, launch of new products and presentation of devices or solutions.‣ Establishment of a common site for online training offered to various distribution channels, accessible via the Internet to facilitate the acquisition of knowledge about wireless data products and services.‣ Implementation of a national assessment system for wireless data products and services for the corporate sales force to monitor the progress of individual development.‣ Management of a project to design online training modules and monthly information capsules with the International Telecommunications Institute (ITI); Including the management of the relationship with the ITI team, the creation of the portal of access and capsules, the validation of the products realized by the team of the ITI.‣ Creation of an intensive classroom course on technologies in different domains to help the sales force to better understand customer challenges.

Under the direction of the Marketing Director, develop and implement marketing and communications strategies to position products within the customer service. Supervise the development of marketing materials and other materials promoting wireless data communications products and services, in collaboration with team managers. Conduct research and surveys for customers and internal representatives on perceptions and attitudes related to various marketing topics. Analyze the results of the studies and present them to the management and employees of the groups concerned.‣ Development of a customer service training and certification program to improve service to customers and reduce the number of stakeholders.‣ Establishment of an advisory council for the validation of needs and training programs for telephone sales teams.‣ Development and implementation of a marketing strategy to effectively communicate and implement promotionalcampaigns to increase sales.‣ Attendance at trade shows as an exhibitor, presenter and as an invite to allowed a better visibility of the company.‣ Developed and coordinated training on wireless data products and services for advertising agency Cossette andAstral Média as part of promotional events such as the Montreal International Jazz Festival, Montreal Canadiens, the Francofolies de Montréal and the Bell Ski Descent.

Under the direction of the Marketing Manager, ensure the development of sales teams and customer support on various wireless data products and services. Plan and manage training on new products and services. Controlling the quality of information transmitted to clients. Adapt the contents developed by the partners in order to be presented.‣ Development and creation of a weekly bulletin on wireless data services to inform the latest news and changes.‣ Design of training content for the launch of new services

Reporting to the Technical Operations Manager of the Ardis division of Bell Mobility, responsible for supporting corporate clients for technical and administrative purposes.‣ Establish relation and implement strategy to deploy the Blackberry to market.

Reporting to the Customer Service Team Leader, assist the client in understanding the products and services offered, identifying their needs and providing appropriate solutions to them.

Representation and development of the commercial market for the following companies: Sodeplan, designer; SII GMF Group, specialist in security systems; IBM Construction Bromont, Specialized Contractor; Devencore, real estate broker; Netricom, a telecommunication network solution. Survey mandate for the Teknika Group, consulting engineers.