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A seasoned Technology Director / Programme Director / Senior Programme Manager (Security Cleared) with a wealth of experience in steering global initiatives, optimising processes and driving innovation. With a focus on risk reduction and executive leadership, I have successfully implemented Global Credit Risk Technologies, delivering complex large-scale solutions used in banking, finance & ecommerce, managing diverse teams across the world. My strategic approach combined with fostering a performance driven culture has led to substantial cost savings through operational and technological optimisations. My experience demonstrates expertise in portfolio management, business transformation and stakeholder engagement. With a unique blend of agility, innovation and risk management, I am poised to drive transformative results in a dynamic organisational setting. Selected Achievements• Successfully delivered Merchant Acquiring Credit Risk Technologies and Business Processes to 18 Joint Ventures (JVs) & Financial Institutions (FIs) across over 30 countries globally at Fiserv/First Data.• Reduced global underwriting turnaround time from 72 hours to 24 hours by researching, assessing and implementing new technologies and processes.• Saving £300,000 by offshoring reconciliation and cash management operational activities that supported 5 financial institutions.
Canoe Intelligence
View- Website:
- canoeintelligence.com
- Employees:
- 192
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Manager, ImplementationsCanoe IntelligenceGreat Leighs, England, Gb
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Head Of Project ManagementTrust Payments May 2024 - Nov 2024London, England, GbMerchant Acquirer & Payment Gateway business focused on UK & European geographies.• Recruited a team of Junior and Senior Project Managers and Change Managers to support Trust Payments' growth and project delivery needs.• Designed and implemented a training programme covering project management fundamentals and merchant acquiring basics for new hires.• Established a project framework that streamlined processes and ensured consistency in project execution across the portfolio.• Established fortnightly meetings with key lines of business to maintain alignment on project activities and ensure cross-functional communication.• Developed a governance reporting pack to keep stakeholders informed on project progress, risks, and key metrics.• Rescued failing projects, addressing critical issues to ensure successful completion and enable product teams to move forward with new developments. -
Head Of Project & Programme ManagementZhine Limited Mar 2023 - May 2024Tech start-up specialising in developing case management tools using AI & Machine learning.• Collaborating closely with the founders to identify strategic priorities and OKRs (Objectives & Key Results), facilitating strategic business case development and budget creation.• Achieve efficiency and performance objectives by setting the vision and strategy for UX processes and tools.• Detailed analysis of department needs and current technology portfolio to create budget for developing effective solutions. Facilitating collaboration and alignment across the business.• Manage contract negotiations and vendors. Apply expertise in testing, deployment, administration and security by acting as a strategist and visionary for process solutions to meet current and future needs.• Aligned IT architecture with business for project planning, execution and budget compliance.• Recruit, onboard and lead the new team in a fast-growing organisation.
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Head Of Project And Programme Management, Software Release Engineering & Client ServicesSilent Eight Aug 2022 - Mar 2023Singapore, SgFintech start-up specialising in AI • Improved programme delivery by developing processes and governance for the lifecycle. Processes included all project phases from initial demand request through deployment and organisational change management. • Collaborating closely with the founders and senior leadership team to identify strategic priorities to define business requirements, KPI development and implementation of company-wide processes.• Actively engaging teams, partners and key stakeholders to ensure early adoption and buy-in.• Reduced backlog and improved client-centric operations by implementing a strategic shift, suspending sprint runs and focusing on design, development, testing and client delivery.• Achieved a 30% boost in efficiency by realigning focus on client-centric priorities and integrating Software Release Engineering and Client Services teams.• Enhanced operational processes, resulting in a 30% improvement in efficiency.• Increased client satisfaction and strategic partnerships by nurturing key client and stakeholder relationships.• Elevated customer satisfaction by introducing innovative methodologies in software development and enhancing service protocols. -
Head Of Credit OperationsBritish Car Auctions Partner Finance Mar 2022 - Aug 2022BCA Funding Services for Dealers.• Managed a multifaceted operations department, overseeing teams in Client Onboarding, Credit Underwriting, Client Monitoring, Collections and Dealer Audit, leading a team of over 50.• Grew operational efficiency 25% by leading strategic initiatives and focusing on expanding the customer demographic with integration of cutting-edge digital banking systems.• Boosted productivity levels and efficiency through comprehensive business efficiency audits.• Achieved a reduction in staff turnover by improving employee engagement.
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Director - Financial Operations - Settlement, Reconciliations And Funds TransferFiserv Feb 2021 - Feb 2022Milwaukee, Wisconsin, UsManaged daily reconciliation, settlement and cash management for UK and Ireland business lines, handling transactions over $5 billion per day. Led regulatory audits and business efficiency reviews, ensuring compliance and optimal operations. Successfully spearheaded a cross-geographic initiative to automate the reconciliation process, integrating the efforts of UK and US teams.Key Achievements:• Conducting business efficiency reviews, resulting in an impressive 35% increase in operational efficiency, whilst improving compliance rates when executing and passing regulatory audits.• Maintaining seamless cash flow during a volatile market period, ensuring business stability.• Introducing new procedures enhancing accuracy and efficiency of daily reconciliation processes.• Pioneering a review of the UK team's strategy, aligning it with the US approach to reconciliation, thus transforming a local project into a global initiative.• Influencing Senior Leadership to approve the amalgamation of UK requirements into the US project, preventing over $2 million in capital expenses.• Establishing efficient communication channels between US and UK stakeholders, fostering a 'One Team' ethos and breaking down operational silos. • Regularly updating the Senior Leadership Team on project progress using key performance indicators, ensuring their sustained engagement and support.• Acting as a board member on the Thrive Employee Resource Group (ERG) bringing awareness and represent the needs of individuals with visible and non-visible disabilities. -
Product & Project Director Global Credit SystemsFirst Data Corporation Oct 2008 - Jan 2021Brookfield, Wisc., Us• Leading a team of 18 product managers, project managers, business analysts and third-party systems support engineers to deliver systems, enhancements and support to Credit Risk and Compliance. • Managing products for Client on-boarding, credit underwriting, ongoing credit and fraud management AML & Regulatory Compliance (Sanctions) technologies and collections management.• Driving continuous improvement in global systems with the design, development and rollout of new programmes, products, tools and features. • Enhanced efficiency and control through the implementation of robust PMO policies and procedures.• Fostered a culture of open discussion around project status and risk mitigation by improving communication and transparency with the Senior Credit Leadership.• Ensured seamless system infrastructure maintenance and operation by effectively managing a team of third-party systems support engineers.• Cultivated a high-performing and diverse team through mentoring and development of team members. -
Senior Project Manager Credit Systems (Emea)First Data Corporation Oct 2005 - Oct 2008Brookfield, Wisc., UsProject delivery of Credit Risk & Fraud Risk Technology• As workstream lead representing Risk Tech and Risk Operations, acted as Risk Program lead and single point of contact and escalation point for risk at a program level for implementation of Risk Technologies and Risk Operational Teams supporting new acquiring businesses in Germany, Ireland, Italy and The Netherlands.• Providing 3rd Line Technical Support for all implemented Risk Technologies, I acted as 3rd line support for credit underwriting, credit and fraud management and collections management technologies used by Credit Risk
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Senior Systems AdministratorBmw Financial Services Oct 1997 - Oct 2005Columbus, Ohio, Us -
Implementation EngineerIcl Retail Systems Apr 1997 - Oct 1997Implementation of resource and time managment software across EMEA
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Technical Support EngineerFujitsu Icl Ltd Jun 1995 - Apr 1997Providing 1st & 2nd Level support for 1500+ users and 3rd level support for PC applications.
Ian Storey Skills
Ian Storey Education Details
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University Of SunderlandBusiness Computing
Frequently Asked Questions about Ian Storey
What company does Ian Storey work for?
Ian Storey works for Canoe Intelligence
What is Ian Storey's role at the current company?
Ian Storey's current role is Manager, Implementations.
What is Ian Storey's email address?
Ian Storey's email address is ia****@****ata.com
What is Ian Storey's direct phone number?
Ian Storey's direct phone number is (866) 382*****
What schools did Ian Storey attend?
Ian Storey attended University Of Sunderland.
What are some of Ian Storey's interests?
Ian Storey has interest in Dinghy And Yacht Sailing, Target And Clay Pigeon Shooting, Classic Land Rover Restoration.
What skills is Ian Storey known for?
Ian Storey has skills like Leadership, It Strategy, Information Technology, Banking, Information Security, Requirements Management, Alternative Payments, Strategy Implementation, Credit Cards, Payments, Itil, Root Cause Analysis.
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