Information Technology Assistant
Current- Solved and improved the network VPN connectivity by providing alternative protocols to use
- Successfully managed and prioritized support tickets based on the type and severity of the report incidents, reducing response time by 30%
- Provided technical assistance to end-users, resulting in a 20% decrease in recurring issues and a 25% increase in user satisfaction ratings
- Participate in creating an IT Disaster Recovery Plan
- Ensured technical systems were functioning correctly, resolving technical issues on time and reducing system downtime by 25%. Coordinated with other technical staff to ensure service level agreements were met 100% of.
- Conducted daily backup operations and successfully restored data preventing significant data loss