Ian Sutherland Email & Phone Number

United States, Us

Leadership of Product Development and Software Engineering. Focused on the full lifecycle of products representing Eide Bailly in our partner ecosystems.

United States, Us

Leading Full-Stack, CRM, ERP, and Product/Solution Development for the Eide Bailly Technical Services organization.

United States, Us

Leading Shared Services organization in support of Implementation and Post-Implementation services.Build out and expansion of markets and service offerings out of Canada, India, and United States.SDN Partner: Responsible for the development of Built for NetSuite products on the SuiteApp Marketplace.

United States, Us

Oversight of Solutions Architecture, Custom Development, eCommerce Development, and On-Demand Support ServicesEstablished organizational standards for Eide Bailly Development and ConfigurationDeveloped and implemented Quality Assurance process and procedure for all deliverablesIncreased Technical Services billable utilization by > 20%Facilitate weekly knowledge sessions for the growth of the teamEstablished standard set of metrics and reports for the purpose of individual and team targets as well as analysis within service deliveryImplemented inspection process for 30/60/90% progress on projects to ensure successful delivery and client satisfaction. The review/inspection process covers: Alignment with requirements, code review and adherence to standards, bug identification and architecture/solution adherence.Oversight and direction to the development of Eide Bailly SuiteApps for market and public consumptionEstablished an onboarding plan for new Developers with no NetSuite experience to ramp quickly and become top-notch delivery staff, with certificationsContinuously improving ways to keep a geographically segregated team together and working as one. We have a fantastic group of people here at Eide Bailly. I am constantly looking at ways to make it even better.

Tempe, Az, Us

Oversight of Solutions Architecture, Custom Development, eCommerce Development, On-Demand Support and NetSuite Administrator as a ServiceEstablished organizational standards for TrueCloud Development and ConfigurationDeveloped and implemented Quality Assurance process and procedure for all deliverablesIncreased Technical Services utilization by >20%For the first time in organizational history achieved a fully certified team of Developers and Administrators Facilitate weekly knowledge sessions for the growth of the teamEstablished standard set of metrics and reports for the purpose of individual and team targets as well as analysis within service deliveryDeveloped and implemented inspection process for 30/60/90% progress on projects to ensure successful delivery and client satisfaction. The review/inspection process covers: Alignment with requirements, code review and adherence to standards, bug identification and architecture/solution adherence.Oversight and direction to the development of TrueCloud SuiteApps for market and public consumptionDriving toward the ongoing standardization of NetSuite dashboards for all areas of service deliveryEstablished a training and education plan for staff to continuously sharpen skills and obtain career related certificationsContinuously improving ways to keep a geographically segregated team together and working as one. We have a fantastic group of people here at TrueCloud. I am constantly looking at ways to make it even better.

• Technical leadership and implementation for several key business critical initiatives (Disaster Recovery, Architecture, etc.)• Project manager and implementation lead. Responsible for the development of a Regional Business Intelligence Solution in support of a Local Health Integration Network initiative.• Development of de-identification process using multiple layers of enterprise class encryption and role based security to meet PHIPA and legislative requirements which will allow for the storage and utilization of personal health information.• Coach and mentor to peers supporting day-to-day challenges.

Rio De Janeiro, Rio De Janeiro, Br

• IT Project Lead: Architecture and implementation of extranet portal for a Local Health Integration Network initiative.• Acting CTO: Focus on present state and strategic planning for long-term "big picture" solutions. Planned disaster recovery (DR). Alignment negotiations and contracted agreement with IT managed services.• Acting CTO / IT Project Manager: Performed core datacenter migration from on premise to managed services. • IT Project Manager: Identification and documentation of application and infrastructure re-architecture opportunities.

Us

• Provide support to sales organization ensuring proposals were developed within scope and feasible. • Architecture, design, implementation and support of the Organization's first intranet via SharePoint 2010. Installation, configuration and system integration of Project Server 2010 and Team Foundation Server 2010. Developed and deployed the automated project request (CCR) and purchase order (PO) process through InfoPath forms and custom SharePoint workflows. All of the above performed within the first three months of employment. Established integration between systems to provide reporting and business intelligence to C-level suite.• Implementation, configuration and support of enterprise level ITSM multitenant solution providing Incident, Request, Problem, Task, Event, Change, Configuration and Knowledge Management. Act as a point of contact to support clients when expert level expertise is needed.• Provided architecture, build out and deployment of Business Intelligence data mart through using the Microsoft suite (SQL Server, SSRS, SSIS and SSAS) allowing for down to the minute reporting of utilization and billable vs. non-billable efforts.

Phoenix, Arizona, Us

• Board member of Statewide Enterprise Architecture initiative directed by State CIO and CIO Council.• Proposed multitenant ITSM solution via SaaS to State EA Council as Statewide initiative and common ground toolset.• Teamed with executive leadership to develop and submit proposal >$26Mfor infrastructure refresh via RFP.• Chairman of Technical Advisory Board; Leading programs and projects to better decisions and success.• Design and implementation for state-of- the-art enterprise solutions according to industry standards and best practices.

Phoenix, Arizona, Us

• Chairman and member of Technical Advisory Board.• Member of Statewide Enterprise Architecture initiative directed by State CIO and CIO Council.• Interviewed, recruited, trained, developed and retained talented IT staff.

Phoenix, Arizona, Us

• Planned, managed and migrated mission critical systems (Oracle and SQL databases) to new VMAX SAN which has improved uptime during peak transactional seasons by 50%. Due to the change downtime is now 0%.• Responsible for uptime of State revenue tax systems. Provided 24/7 on-call support 365 days out of the year.• Developed and implemented automated monitoring systems for related environments and applications.• Chairman of Technical Advisory Board ensuring proper direction of the Enterprise and providing Leadership guidance.

Bonn, De

• Responsible for uptime of mission critical systems (Speech Automated Voice Response – IVR, DHL-USA Internet Portal and backend services). Developed and implemented automated monitoring / alerting systems.• Built/Supported Genesys IVR system which saved the business millions of dollars due to automated first call resolution.• MTTR (Mean Time to Recovery) saved the business $10K per minute during peak times due to solid understanding of enterprise systems and brilliant analysis/communications.• Rebuilt monitoring systems from the ground up ensuring that monitoring and alarming processes report 99.9% accurate.• Attended several onsite and offsite training/certification programs to keep on top of career goals and meet business needs. • Managed several global migration projects during the transition of support and data consolidation.

Atlanta, Georgia, Us

• Developed / facilitated training programs aligned with organizational strategic priorities and objectives.• Developed and implemented ROI (Return On Investment) templates to measure the effectiveness of training. This allowed the training department, call center management and agents to evaluate effectiveness at 30, 60 and 90 days.• Developed evaluation methods to ensure instructors facilitated the training programs in alignment with internal service level agreements.• Conducted over 25 new-hire technical support classes nationwide and maintained an all-time low turnover rate.

Bachelor Of Science, Computer Science (Studies)

Bachelor Of Science, Information Technology