Ian Tan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Perform technical investigation analysis, reporting and diagnosis on incidents affecting IT operation.• Develope and deliver technical solutions to base on investigation outcome.• Drive opportunities to optimise the current SOE and provide subject matter expertise for enhancement.• Engage with project team, IT service owner and Change Management team to analyse implementation plan, assessing potential risks and manage actionable change activity that include communication plans, execution schedules and resources planning to ensure the project plan is managed and delivered in collaboration with project manager and key stakeholders.• Understand and assess IT requests based on business requirement, analyse and deliver solution tailored to the business needs.

Melbourne, Australia

• Coordinate IT service and support for all IT systems and network infrastructure to ensure stable IT operation in all Southeast Asia and Australia offices.• Liaise with Managed Service Provider to ensure IT service SLA is met and optimal service delivery to the organization.• Drive continuous business improvement and manage Helpdesk escalations.• Managed unplanned incident and outage to ensure quick analysis on an incident and to communicate to the end users together with potential workarounds whilst performing root cause analysis in order to restore the service as soon as possible.

Melbourne, Australia

• Diagnose, root cause analysis, and resolve incidents associated with desktop infrastructure, backup and recovery and operating systems.• Administering Active Directory, Blackberry Enterprise Service, network services, printing, and file storage.• Developing Windows PowerShell Scripting and Windows DOS Scripting for IT administration automation.• Administering and troubleshooting AirWatch mobile device management for both Android and iOS devices.• Administering data backup, data recovery and backup tape rotation via Symantec Backup Exec.• Liaising with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.• Prepare IT Documentation.

Melbourne, Australia

• Create application package, deployment advertisement, OS deployment task sequence and deploy desktop via SCCM 2012. • Setup and maintaining IT systems in Microsoft environment (Windows Server 2008/2012, Exchange 2010, SCCM 2012, Lync Server 2013)• Administering Active Directory user accounts and groups to ensure IT Policy compliant.• Administering and troubleshooting AirWatch profiles for corporate employees.• Maintaining Server backup via Veeam and Symantec backup exec.• Maintaining file server and email archiving (Enterprise Vault).• Administering VMware for onshore offices and Hyper-V for all vessels.• Participate in end to end IT project. (Follow-Me Printing implementation)• Prepare IT Documentation.

Penang, Malaysia

• Installing, configuring, testing, maintaining, administering and troubleshooting Microsoft Windows Server 2003/2008, Windows XP,7 and 8.• Administering VMware, NetApp Ontap data storage and HP Data Protector for backup and disaster recovery.• Developing Windows PowerShell in support of specific business needs and requirements.• Preparing and executing presentation to all levels of staff in the organization. • Preparing and maintaining procedures and documentation for server inventory, recording diagnosis and problem resolution.• Analysing, evaluating and configuring Domain Group Policy and Active Directory.• Implementing, configuring and troubleshooting System Center Configuration Manager 2007 (SCCM 2007) related issues.• Create package, advertisement, and OS deployment task sequence. • Setup, administering and maintaining Antivirus server (Trendmicro, Microsoft Forefront).

Penang, Malaysia

Penang, Malaysia

• To lead the technical & Helpdesk operations, applications and infrastructure support of the organization.• Maintain IT policies, procedures and standards.• Supervising local Helpdesk team, monitoring trouble tickets, and provide Level 1 troubleshooting on computer hardware, network and wireless issue, VPN, SAP application, Microsoft Office applications, Oracle, and Blackberry device.• Prepare technical documentation.• Diagnostic problem through telephony and face to face support.• Unpacked, imaged, installed new and used computers.• Liaising with external vendor on hardware warranty claims.

Penang, Malaysia