Ian Taylor Email & Phone Number

United Kingdom

Managing data protection and information security compliance across a collective of Agencies dedicated to helping Clients thrive.

Norwich, England, United Kingdom

A senior role within the Operations team, acting as a leader of change for the agency data culture in two ways; Compliance; I own and manage the agency business continuity and ISMS documentation, leading on data privacy and change management both internally and for clients.Gains; developing and implementing data-driven insight as an integral and essential part of how we work. Ultimately, I have responsibility for ensuring data best-practice across all that we do, for ourselves and on behalf of our Clients.

Norwich, United Kingdom

I work with client directors to propose, plan and execute eCRM strategies for clients, with focus on data collection/aggregation, analysis, and compliance. In addition to ensuring activation of the brand messaging across channels/partners for live entertainment clients, I also oversee the UK customer database for FELD Entertainment. I scoped, project managed and rolled out a new contact database for FELD, connected to a customer preference centre, ESP and cloud datalake - working with a data science provider to build/maintain the platform, configure data, and ensure full compliance with GDPR best practices.I am responsible for the client email marketing strategy, and email testing/execution alongside other ATL campaigns, analysing results via ESP/Google Analytics and presenting conclusions as part of the ongoing rollout. I am also the agency data compliance officer, advising internal and external stakeholders on best practice, training staff, maintaining policy documentation and assisting with audits by clients on the agency data security.Clients have included FELD Entertainment (Disney On Ice & Marvel Universe LIVE!), DFS, Mazda and Pret a Manger.

Norwich, United Kingdom

A new role to celebrate the launch of bigdog Live, the first customer experience agency for live entertainment that does the lot. All of it. The whole shebang.

London, United Kingdom

I returned to AKA in a newly expanded role which included more focus on major entertainment brand activating in the live entertainment sector. My role involved ticket sales strategy & execution for major UK and Global tours, including pricing, competitor analysis, engaging sales partners and negotiating marketing activities, rates and networking events to promote shows. I was responsible for full sales reporting to internal and external stakeholders at all levels, closely working with account directors on strategic planning (including yield forecasting) and delivering results in weekly client meetings. I worked with PR, media agencies and clients in multiple territories, and alongside training & mentoring colleagues I created & improved reporting structures. My last year there included focus on acquiring new business, exploring new ticketing tech, expanding our industry profile and improving our processes and client delivery.Clients included FELD Entertainment (Disney On Ice), Global Creatures (Walking With Dinosaurs), BBC Worldwide (Doctor Who), Harvey Goldsmith, Dreamworks (How To Train Your Dragon), Phil McIntyre Ents, Warner Bros (Batman Live) and Working Title Films (Billy Elliot the Musical).

Exeter, United Kingdom

I went freelance due to a move to another part of the UK. I continued to work with clients on global tour management, and UK based live entertainment tours, offering pricing strategy, ticket agent marketing support and full sales reporting/analysis services.

London, United Kingdom

Client facing ticketing analyst over a broad range of shows, working on major musicals (both domestic & Broadway transfers), plays and other events. Sales management, analysis and recommendation of strategy, including competitor awareness, ticket agent partner negotiation and pricing to ensure lead positioning in a crowded commercial market. Working with the venue teams to gain daily insights and agree inventory management where necessary to maximise sales. I also worked on ticket industry events, including fam trips to see incoming Broadway shows, show launch events, press/media invite evenings and press gala events.Clients including Hairspray, The Old Vic, Dirty Dancing, National Theatre, Old Vic Theatre, Sonia Friedman Productions and The RSC.

Harrow, United Kingdom

WETB were a major London ticket & theatre break operator, based in Harrow. I oversaw administration of busy company admin team, IT network and building/office maintenance needs (including stock purchase). The largest part of the role was development & upgrade of bespoke ticketing system and overseeing a new company brand launch. This involved website launch/upgrade, development & marketing, basic banner design and copy/image collation from suppliers. I planned & created email marketing to customers, DM to business partners and managed the contact database. I was the key liaison with marketing/PR companies working for West End productions. I also booked media, maintained press promotions, and presented BI to the Executive Chairman and SLT at weekly meetings.

London, United Kingdom

Employed for 7 years with one of London’s major theatre owners, working my way up from clerk to manager within 3 years - with 4 as manager. Duties included management of busy West End theatre box office, ensuring the highest levels of customer care at all times, with use & programming of ticketing systems, banking and security of float and takings, daily liaison with production companies, press and marketing agencies as well as customers and ticket agencies.

Iso 27001 Certified Isms Lead Auditor (Cis La)

This course is accredited by the International Board for IT Governance Qualifications (IBITGQ), and CIISec (The Chartered Institute.

Eu General Data Protection Regulation Practitioner (Eu Gdpr P)

Participants who pass the course exam are awarded the ISO 17024-certificated EU GDPR P qualification by IBITGQ. It is also accredited.

Btec Hnd, Performing Arts (Admin)

9 Gcse’S Including Maths & English