Ian Tran Email & Phone Number

Brunswick, Victoria, Australia

➢ Incredible contributions to the improvement of telephony and self-service/online platforms➢ Willingness to embrace Australian Public Services values by making a positive impact and sharing innovative ideas to fellow team colleagues and team managers, ensuring in achieving team objectives in delivering positive customer outcomes experience in processing Carer’s claim. ➢ Use the agency’s community reach and access to deliver integrated, connected services that meet customer… Show more ➢ Incredible contributions to the improvement of telephony and self-service/online platforms➢ Willingness to embrace Australian Public Services values by making a positive impact and sharing innovative ideas to fellow team colleagues and team managers, ensuring in achieving team objectives in delivering positive customer outcomes experience in processing Carer’s claim. ➢ Use the agency’s community reach and access to deliver integrated, connected services that meet customer needs in processing Carers claims ➢ Sending Requests for information in terms of Treatment health professional, care needs assessment, income and assets supporting documentation, promoting uploading supporting documentation through online self-service to help progress the Carer’s claim to achieve customer outcomes goals. ➢ Action task in accordance with policies, legislation in terms of Carer payment, Carer allowance eligibility, mutual obligations enquires, reporting income and assets ➢ Provided Social worker referrals for Customer Carers, their family to ensure they receive the support and to help them face Caring challenges, connecting customers with external welfare agencies within the community ➢ Resolve routine customer complaints and feedback, Identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the Technical support team and leadership team Show less

Mill Park, Victoria

➢ Outstanding contributions to the improvement of telephony and self-service/online platforms ➢ Good Compliments from customers, supervisors and co-workers ➢ For going above and beyond for customers by making a positive impact and embracing Australian Public service values making good integrity impact for fellow co-workers in collaborative team environment at reputable Serco➢ Empathetic, professional conversant communication effectively with customer in establishing… Show more ➢ Outstanding contributions to the improvement of telephony and self-service/online platforms ➢ Good Compliments from customers, supervisors and co-workers ➢ For going above and beyond for customers by making a positive impact and embracing Australian Public service values making good integrity impact for fellow co-workers in collaborative team environment at reputable Serco➢ Empathetic, professional conversant communication effectively with customer in establishing PORO identity, adhere to customer’s, nominees enquires when managing secure and sensitive data ➢ Methodology professional approach in processing task in accordance with legislation, policies in terms of Age pension eligibility, income superannuation streams updates, income and assets updates while encouraging online self-service to the customer ➢ Connect customers with external support welfare agencies within the community, department, job providers, Disability Employment service providers and social workers when experiencing difficult times, vulnerable situations (ex. Homelessness, domestic violence) ➢ Provide customers with support on finding suitable employment on finding a job, assisting customer to organise a refer to have Employment Services Assessment (ESAt) assessment encouraging customer to provide Centrelink medical certificate to help plan a tailor made suitable job plan based on their medical job capacity, assisting in referring to Disability Employment service providers Show less

Box Hill, Victoria, Australia

➢ Providing incredible passionate customer service levels in Australian Taxation Office enquires for customers by making a positive impact and embracing Australian Public service values making good integrity impact for fellow co-workers in collaborative team environment at reputable Serco➢Empathetic, professional conversant communication effectively with customer in establishing PORO identity, adhere to customer’s, Tax agent, BAS Agent and accountant enquires when managing secure and… Show more ➢ Providing incredible passionate customer service levels in Australian Taxation Office enquires for customers by making a positive impact and embracing Australian Public service values making good integrity impact for fellow co-workers in collaborative team environment at reputable Serco➢Empathetic, professional conversant communication effectively with customer in establishing PORO identity, adhere to customer’s, Tax agent, BAS Agent and accountant enquires when managing secure and sensitive data ➢Able to build and sustain positive client relationships and exercise practicing good judgment when resolving enquires, providing accurate advice and information in Australian Taxation Office enquires. Able to use high attention to detail to respond to enquires from the community to help our clients meet their Australian Taxation Office mutual obligations.➢Interact with clients professionally using nurturing Serco values and Australian Taxation Office values through multiple communication channels including telephone, correspondence, webchat, email and online portal.➢Able to work collaboratively within a vibrant multicultural inclusive team environment and share knowledge to enhance team capability and regularly look for process improvement in helping educate and provide nurturing stewardship with customer Australian Taxation Office enquires Show less

Richmond, Victoria

➢Willing to develop empathy, building rapport techniques and ensuring customer’s keep up to date with better value deals in terms for better call value and broadband products➢Well-versed discovery question and analytical techniques, using great assumptive language techniques to work out better effort ways offering maximum benefits in terms of technical support, freedom of greater internet portable innovative tablet plans➢Great value team member, willing to learn up to date… Show more ➢Willing to develop empathy, building rapport techniques and ensuring customer’s keep up to date with better value deals in terms for better call value and broadband products➢Well-versed discovery question and analytical techniques, using great assumptive language techniques to work out better effort ways offering maximum benefits in terms of technical support, freedom of greater internet portable innovative tablet plans➢Great value team member, willing to learn up to date product enhancements experience in training session in developing the best deal mentality for the customer, exploring customer tailored needs expectation goal objectives in improving and offering a better lifestyle on their telecommunication services needs delivered outstanding customer satisfaction outcomes Show less

Moorabbin In Victoria

➢Able to display empathy with potential client in retail energy sector, using well versed proven discovery questions to develop a great tailor package of electricity retail plan➢Develop understanding and rapport-building techniques residential customers, determine the best deal mentality in calculating monthly saving on their electricity usage➢Plan better ways to market retail energy products, increasing customer satisfaction levels, a great team member developing innovative… Show more ➢Able to display empathy with potential client in retail energy sector, using well versed proven discovery questions to develop a great tailor package of electricity retail plan➢Develop understanding and rapport-building techniques residential customers, determine the best deal mentality in calculating monthly saving on their electricity usage➢Plan better ways to market retail energy products, increasing customer satisfaction levels, a great team member developing innovative ways in a collaborative manner in a vibrant customer satisfaction goal objective culture environment Show less

Melbourne Cbd

➢Attend training coaching events, to learn brainstorming plan goal team objectives to generate leads for telecommunications client ➢Contact perspective customers by both telephone and email ➢Market research in individual, children and families demographics to develop warm leads to meet customer needs and expectations in telecommunications products➢Use database, CRM, or other software to track progress with new customer prospect➢Maintain contact with existing… Show more ➢Attend training coaching events, to learn brainstorming plan goal team objectives to generate leads for telecommunications client ➢Contact perspective customers by both telephone and email ➢Market research in individual, children and families demographics to develop warm leads to meet customer needs and expectations in telecommunications products➢Use database, CRM, or other software to track progress with new customer prospect➢Maintain contact with existing clients to make sure they are satisfied and request referrals to up-skills new mobile phone plans, home internet bundle➢Report weekly sales objective goals and objectives to regional leaders ➢Attending training sessions to stay up to date with the specifications of new products and services offerings Show less

Melbourne Cbd

➢Well versed understanding of investigating financial and customer impact of pre-bill issues requiring resolution. Have incredible passionate of customer service levels efforts to ensure accountability in the Kenan remediation team, ensuring transparency on Kenan product guiding components and product bundles are accurate align to client assets information.➢Take ownership and accountability in processing and meeting customer’s expectation in Real-time applications on Corridor plans at… Show more ➢Well versed understanding of investigating financial and customer impact of pre-bill issues requiring resolution. Have incredible passionate of customer service levels efforts to ensure accountability in the Kenan remediation team, ensuring transparency on Kenan product guiding components and product bundles are accurate align to client assets information.➢Take ownership and accountability in processing and meeting customer’s expectation in Real-time applications on Corridor plans at financial billing environment. Great at prioritising according to billing cycle queue to ensure customers order expectations are processed and are meet with outstanding quality outcomes.➢High level of customer attributes, with a genuine drive, determination of meeting and exceeding customer’s expectation level using attention to detail on billing product knowledge and pre-billed usage concepts➢Well-developed prioritise skills, efficiently track pre-billed usage work in process finishing small task quickly and large corridor plan project by billing cycle date➢Possess a projected a professional image in proven resilience and objecting handling skills, engaging and adhering customers enquires with a flexibility of ensuring product consistently in billing profile and approachable of giving billing advice Show less

Melbourne Cbd

Selected Accomplishment:➢Good attention to detail of remote integrated online computer applications systems in fixed line and residential mobile products, assisting in developing tailored made telecommunications technology solutions to ensure customer expectations standards are meet and finding innovative ways to ensure customer’s orders are consistent.➢The ability to assimilate information quickly with conversant knowledge of stock control systems, ensuring outstanding service… Show more Selected Accomplishment:➢Good attention to detail of remote integrated online computer applications systems in fixed line and residential mobile products, assisting in developing tailored made telecommunications technology solutions to ensure customer expectations standards are meet and finding innovative ways to ensure customer’s orders are consistent.➢The ability to assimilate information quickly with conversant knowledge of stock control systems, ensuring outstanding service of provisioning orders in billing profile for customer’s fixed line and mobile flexi-plan service. Consistent achieving team objectives goals in delivering incredible customer service satisfaction levels.➢Offer consultation mentoring advice to dealer support channels about customer’s credit rating situation and providing advice to customer’s on how to negotiate settling arrears outstanding amount of payment➢Incredible passionate customer service representative in the telecommunication residential and mobile flexi-plan services, building rapport and positive relationship with diverse customers, to maintain customer loyalty and retention. Show less

Fitzroy, Victoria, Australia

Selected Accomplishment:➢Act as a Green PC community service ambassador of technical service to its revenue generating sales force, providing them with outstanding customer service and timely solutions to issues reported.➢Troubleshoot and resolve technical problems, escalating to internal partners or external vendors and ensuring closure to problems while meeting or exceeding defined service level expectations.➢Significantly reduced workstation set up time by developing… Show more Selected Accomplishment:➢Act as a Green PC community service ambassador of technical service to its revenue generating sales force, providing them with outstanding customer service and timely solutions to issues reported.➢Troubleshoot and resolve technical problems, escalating to internal partners or external vendors and ensuring closure to problems while meeting or exceeding defined service level expectations.➢Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security properties configuration.➢Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updatesServing community: ➢Actively participated in the Microsoft Unlimited Potential (UP) described a community investment program supporting Community Technology Learning Centres. ‘Unlimited Potential’ is used to describe Microsoft expanded, integrated and accelerated long-term global business and citizenship commitment to bring technology to those who are currently receive little in the Neighbourhood Renewal Area➢Troubleshooting computer problems, required to offer solutions to individuals who experience problems with their computer covering all aspect of maintenance and service of computers, networking and cabling. Duties also include training new recruits in all aspects of refurbishing computers. Show less

Beginning Learning Stage For Ballroom Dancing, Ballroom Dancing, Beginning Learning Stage For Ballroom Dancing

Activities and Societies: ➢Empowering and enthusiastic in learning vibrant dance lessons and classes in friendly atmosphere location Pivot.

Bronze Medal, Dance, Bronze Medal Distinction

Activities and Societies: ➢Embracing encouraging empowerment for nurturing support of teachers and organisers in Rythemics School of dance.

Certificate Iv Information Technology, Computer And Information Sciences And Support Services, Competent With Merit

Activities and Societies: ➢Empowerment in embracing an active inform citizenry values community embraces and hold dear in multicultural.

Diploma Of Business, Business, Management, Marketing, And Related Support Services, Distinction

Activities and Societies: ➢Learned forward innovation Marketing concepts in promoting product or service in an efficient incredible way..

Victorian Certificate Of Education, English Language And Literature, General, Satisfactory Completion

Activities and Societies: ➢Completed VCE 2000 at Penola Catholic College ➢Major subjects: English; Analytical, Persuasive, Creative.

Beginner Stage, Ballroom Dancing, Beginner Learning Stage

Activities and Societies: ➢Empowering and enthusiastic in learning vibrant dance lessons and classes in friendly atmosphere location Pivot.

Certificate 111 In Information Technology, Information Technology, High Distinction

Activities and Societies: ➢Develop and extend critical and creative thinking skills in finding innovative ways to best service customers.