Ian Morgan Email & Phone Number

Greater Denver Area

-Serves as the primary point of contact for assigned service partners or branch.-Owns and develops partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues.-Works to pursue and achieve tactical or strategic objectives.

Greater Denver Area

Primary point of contact for all Billing related matters between Field Service Department and Service Partners. Creates and assigns job codes to new Dispatches. Receives and evaluates Invoices from Service Partners for work performed on Sunrun solar systems and creates Invoices for Install partners where appropriate. Creates Agreements and Deliverables in.

Greater Denver Area

Evaluates and Approves contract packages for accuracy and completeness based on policy requirements, and countersigns contracts on behalf of Sunrun Solar. Verifies accuracy and completeness of Sunrun Solar Customer Agreements, Proposals and Service Contracts in Salesforce. Evaluates documents required as milestone proof such as Installation of Solar.

Denver, CO

• Responsible for taking ownership of customer relationship and all customer facing tasks from the signing of the initial agreement to installation of Solar System. Daily tasks include: introductory calls to customers.
• Success in the position is measured by: throughput, cycle time, and customer satisfaction.

• Responsible for disposition of particle and thickness interlocks of CVD tools through out the fabrication line from Front End to Back End. Executes particle investigations and ensures chamber and product quality.
• Flawless disposition of production lots, to date no product lost due to human error.
• Lead C-shift in most Chamber product tests started/completed, Most patient lots recovered/closed, and most interlocks cleared. Demonstrating both meticulous attention to detail as well as speed. Highly proficient in.
• Previous experience with performing CPM, patient lot recovery, interlock disposition and deposition time/temperature offset tweaks on SiGe tools

• Achieve Card is a pre-paid debit card customer assistance call center: Assisted customers with disputing unwanted or fraudulent transactions on their pre-paid debit cards. Investigated legitimacy of claims of identity.
• Strong analytical, investigative and clerical skills, familiar with Excel, Word, and PowerPoint
• Call-center experience
• Promoted to position from Customer Service Department after less than a year of employment due to stellar candor during calls and outstanding sales metrics.

Obtained proper sampling and chemical analysis of primary and secondary water systems. Recognized, explained, proved and corrected aberrations in plant chemistry. Handled, contained, tagged and stored hazardous and radioactive materials. Maintained plant safety by utilizing extensive knowledge of (1) biological effects of exposure to radiation from nuclear.

Lids is an international retail business specializing in hats. Assisted customers with purchases and returns. Increased sales with accessory demonstrations. Opened and closed the store and register, ensuring integrity of both the stock and register on a nightly and weekly basis.