Ian Morgan Email & Phone Number

Greater Denver Area

-Serves as the primary point of contact for assigned service partners or branch.-Owns and develops partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues.-Works to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short term objectives.-Leads selected program based projects that require cross-functional engagement with key staff across the organization and external stakeholders.-Launches initiatives that increase revenue or decrease operations costs by strategically analyzing, defining and implementing key projects.-Drives expanded business opportunities, programmatic growth and innovation-Completes individual customer projects-Resolves field service escalations to resolution-Solves escalated tech support questions and provide recommendations on how to mitigate in the future-Tracks and provides feedback loop to Partner or Branch to reduce future escalations-Closes out escalated tasks as assigned-Reviews and approves Service Partner and sub-contractor quotes-Initiates and closes out Insurance claims-Oversees service territory set up in Scheduling Software Tool-On-boarding of new Partners, Branches and Service Technicians-Delivers on-going training to existing Partners, Branches and Service technicians-Off-boarding of and continued management of Partners

Greater Denver Area

Primary point of contact for all Billing related matters between Field Service Department and Service Partners. Creates and assigns job codes to new Dispatches. Receives and evaluates Invoices from Service Partners for work performed on Sunrun solar systems and creates Invoices for Install partners where appropriate. Creates Agreements and Deliverables in Oracle for Customer Invoices. Cross-functional engagement with Accounts Payable for approval/payout of approved Partner invoices and creation of customer invoices.

Greater Denver Area

Evaluates and Approves contract packages for accuracy and completeness based on policy requirements, and countersigns contracts on behalf of Sunrun Solar. Verifies accuracy and completeness of Sunrun Solar Customer Agreements, Proposals and Service Contracts in Salesforce. Evaluates documents required as milestone proof such as Installation of Solar System, Final Inspection of Solar System and Permission to Operate, and approves milestone documents for accuracy and completeness. Management of incomplete submissions through Partner Portal and Salesforce. Strong Internet and research skills, able to comply with rapidly evolving business processes.

Denver, Co

Responsible for taking ownership of customer relationship and all customer facing tasks from the signing of the initial agreement to installation of Solar System. Daily tasks include: introductory calls to customers, project updates, production verification, processing change orders, gaining customer approval of plans, facilitating HOA approval, and general interdepartmental communication. Responsible for delivering an amazing customer experience, both internally and externally, while exceeding performance targets.• Success in the position is measured by: throughput, cycle time, and customer satisfaction.

Responsible for disposition of particle and thickness interlocks of CVD tools through out the fabrication line from Front End to Back End. Executes particle investigations and ensures chamber and product quality following SPC interlocks. Preformed recoveries of product lots post tool faults. Created and applied recipes for topping off partially completed wafers from recovered patient lots. Assisted Engineers in long term evolutions examining particle trends, such as HARP STI pitting and Malbagub. Approves tool/chambers for full production via Change Point Management where chamber performance is verified by controlled product testing.• Flawless disposition of production lots, to date no product lost due to human error.• Lead C-shift in most Chamber product tests started/completed, Most patient lots recovered/closed, and most interlocks cleared. Demonstrating both meticulous attention to detail as well as speed. Highly proficient in typing and data entry.• Previous experience with performing CPM, patient lot recovery, interlock disposition and deposition time/temperature offset tweaks on SiGe tools

Achieve Card is a pre-paid debit card customer assistance call center: Assisted customers with disputing unwanted or fraudulent transactions on their pre-paid debit cards. Investigated legitimacy of claims of identity theft, physical theft of the card, and online scams. Maintained extensive notes and Excel sheets of multiple ongoing investigations. • Strong analytical, investigative and clerical skills, familiar with Excel, Word, and PowerPoint• Call-center experience • Promoted to position from Customer Service Department after less than a year of employment due to stellar candor during calls and outstanding sales metrics.

Obtained proper sampling and chemical analysis of primary and secondary water systems. Recognized, explained, proved and corrected aberrations in plant chemistry. Handled, contained, tagged and stored hazardous and radioactive materials. Maintained plant safety by utilizing extensive knowledge of (1) biological effects of exposure to radiation from nuclear propulsion plants and (2) methods for limiting exposure and preventing the contamination or spread of contamination to personnel or equipment. Managed radiological controls during maintenance. Properly read and documented personnel exposure via thermal luminescent dosimeters. Preformed daily maintenance and checks on radiological detection equipment. Operated and maintained all mechanical equipment in the engine room during steady state, transient and casualty operations. Performed watch standing duties accurately and responsibly. Acquired and maintained extensive knowledge of materials, operation, and theory behind naval nuclear propulsion plant construction. Safely and successfully monitored changes in plant parameters, pressure, reactor power, steam flow, liquid levels, temperature, and vacuum, during steady state and transient operations. Medically discharged due to condition resulting in disqualification from submarine service.

Lids is an international retail business specializing in hats. Assisted customers with purchases and returns. Increased sales with accessory demonstrations. Opened and closed the store and register, ensuring integrity of both the stock and register on a nightly and weekly basis.