Ian West Email & Phone Number

Mclean, Va, Us

San Diego, California, Us

Thalwil, Zürich, Ch

Director of Field Application Engineering supervising US based first tier technical support organization covering North and South America. Worked with Product Management to specify requirements for and verify features of new GNSS, UMTS/LTE/LTE-M/NB-IoT/CDMA cellular and Wi-Fi/Bluetooth products. Provided extensive technical training to Sales and Field Application Engineers, growing the team from one to eleven engineers. Provided pre- and post-sales support for key customers remotely and on site. Developed reference embedded software applications and protocol parsing code in C/C++. Designed innovative cellular module simulator to provide enhanced diagnostics to customers. Developed OSHA compatible electrical and radio frequency radiation safety training course.

Thalwil, Zürich, Ch

Manager of field applications engineering department for North and South America. Providing pre- and post-sales support for GPS/GLONASS/Galileo/BeiDou chipsets and modules, GSM/UMTS/ LTE/CDMA cellular modules and Wi-Fi/Bluetooth modules to direct customers. Visited customer sites and gave technical presentations and training programs. Worked on site with customers to troubleshoot application problems. Managed certification and approval of cellular wireless modules by PTCRB, AT&T, T-Mobile, Verizon, and Rogers Wireless. Wrote, reviewed, and contributed to application notes and other customer facing documentation. Developed application software library and customer tools in C/C++.

Senior member of hardware and software development team, building new fleet tracking satellite terminal using an embedded multi-tasking operating system. Designed and implemented over-the-air software download process. Developed embedded DLLs. Optimized factory production and RMA processes. Performed OSHA radiation hazard analyses. Developed wireless modem emulator. Recommended C/C++ coding standards. Tested satellite modem DSP software performance. Built satellite RF test laboratory. Implemented satellite protocol improvements. Developed 170 slide satellite training course. Recommended field test equipment. Modeled and tested satellite/terrestrial antennas. Supported satellite system operations.

Us

Responsible for the engineering of end-to-end solutions for the Mobile Messaging Service packet switch satellite and terrestrial communications systems. Senior technical team leader in the design, analysis, specification, development, integration, and network qualification of new products and services. Provided technical and project management for the design, development, integration, and testing of system feature enhancements. Supported and developed quality processes to maintain the integrity and consistency of product designs to meet product specifications and customer expectations.

Us

Lead and managed second tier engineering technical support team. Interfaced with software developers and hardware vendors to report problems, develop timely solutions and prioritize, plan, and test all software releases, emergency fixes, and operational tools. Coordinated installation of system software and hardware to insure minimal impact on system stability and insure maximum system availability. Managed all maintenance agreements for software and hardware vendors. Responsible for the recruitment and training of all technical support personnel.

Responsible for network design, implementation and configuration management. Implemented a method for measuring voice system grade of service using Erlang-B traffic engineering theory. Supported Inmarsat-C Land Earth Station system installations, enhancements, and upgrades for data services.

Technical support of mobile satellite packet switch systems. Responsible for capacity planning and configuration management of mobile circuit switched satellite system. Managed MSAT-2 satellite power and bandwidth resources. Implemented a central network monitoring system.

Germantown, Md, Us

Installed and commissioned Inmarsat-C Land Earth Station systems on customer sites in Australia, Greece, Italy, and the US. Performed system installation, integration testing, configuration control and operator training. Implemented proprietary client-server console display using a graphical user interface in Pascal and Ada. Managed satellite mobile terminal source code in C.