Ian Whan Email & Phone Number

South Derbyshire

Peterborough, United Kingdom

Thorpe Wood

Ensuring the club is operated consistently to Virgin Active standards with full P&L, staffing , safety, shareholder & stakeholder responsibility.

Birmingham, United Kingdom

Supporting a portfolio of clients, developing business within the contracts and introducing different aspects of group services to the portfolio.

Nottingham, United Kingdom

• Appointed as Major Account Consultant, reporting directly to Manpower UK’s Senior Business Manager (SBM), on a number of high-profile accounts, including the Royal Mail (RM), Jobcentre Plus (JCP), Ikea & E.On contracts across Nottinghamshire• Personally responsible for the Operations Management of the RM contract, working directly with their Hub Manager at the East Midlands Airport and Resource Managers at both the Derby and Nottingham sorting offices• Increased RM contract profit… Show more • Appointed as Major Account Consultant, reporting directly to Manpower UK’s Senior Business Manager (SBM), on a number of high-profile accounts, including the Royal Mail (RM), Jobcentre Plus (JCP), Ikea & E.On contracts across Nottinghamshire• Personally responsible for the Operations Management of the RM contract, working directly with their Hub Manager at the East Midlands Airport and Resource Managers at both the Derby and Nottingham sorting offices• Increased RM contract profit margins from £30k to £88k pa within a 6-month period, sourced and recruited staff capable of working in a high-security environment, and ensured all recruitment conducted in a fully compliant manner in order to maintain site integrity• Managed all HR elements of the contracts, including payroll, discipline, and staff grievances and absenteeism, as well as increasing profit margins by improving recruitment, sales and staff retention levels• Successfully coordinated an increased pool of candidates through improved recruitment planning, enhanced client satisfaction through the provision of management information, • Maintained regular client meetings with alterations to recruitment strategy in line with overall business requirements• Worked on the prestigious E.ON contract, including setting-up and managing the Administration service for over 900 employees across the UK, as well as conducting candidate assessment and competency-based interviews for all potential E.ON employees• Set-up brand new contract with Ikea that brought profit margins of £0.14million pa, liaising directly with Ikea’s Store HR and Departmental Managers, and exceeding all SLAs on staff performance, attendance and availability• Also worked with JCP’ National Account Manager, setting up Assessment Centres throughout the country, and undertaking assessments and interviews for over 100 candidates per day over a 3-month period Show less

Nottingham, United Kingdom

• Appointed as City Operations Manager for the UNITE Group’s student properties in Nottingham, reporting to the company’s Regional Operation Director, within a “General Management” role with multi-site responsibility• Delivered profits in excess of £3.0million pa, far exceeding the proposed budget by over £0.3million, and built a range of strong client relationships, including the University of Nottingham, Nottingham Trent University and Kaplan• Successfully managed a huge… Show more • Appointed as City Operations Manager for the UNITE Group’s student properties in Nottingham, reporting to the company’s Regional Operation Director, within a “General Management” role with multi-site responsibility• Delivered profits in excess of £3.0million pa, far exceeding the proposed budget by over £0.3million, and built a range of strong client relationships, including the University of Nottingham, Nottingham Trent University and Kaplan• Successfully managed a huge reorganisation within the company, achieving record re-booking figures of over 20% and selling properties without a nominations agreement or discounts• Held full responsibility for the management of staff across UNITE’s Senior Management, Administration, Sales, Building Services and Security functions, including Performance Management, discipline and grievance procedures, organisational change, recruitment, and staff retention and development• Successfully recruited, managed and motivated a team of Administrators, Night Managers, Security Operatives and Housekeepers across the organisation, as well as reducing sickness levels from one of the “Worst 5” in the UK to the one of the lowest in the country• Reduced debt levels from £0.5million to under £0.01million within a 6-month period, managed P&L to exceed profit-against-target figures, and managed and motivated the departmental team to achieve the highest-ever level of “re-bookers”• Also given full responsibility for managing Riverside Point, a similar 458-bed property, within 3 months of appointment, as well as successfully introducing new a Performance Management culture• Managed and passed all compliance & Health & Safety audits, introduced separate development and performance reviews for all staff, and used “values-based” selection techniques to assist all staff recruitment and retention• Also coached, advised and assisted other less-experienced Managers within the Nottinghamshire region to improve their own performance Show less

Support and ensure that an under achieving club improved to an acceptable operating standard on a daily basis. by driving standards and performance, developing services and contributing to the Annual Operating PlanImplementing and managing cost controls to reduce loss and protect profit margins, Management and control of club operations, services and facilities. Inspiring a personal commitment by all personnel to achieve targets, and continuous personal and service improvement fully… Show more Support and ensure that an under achieving club improved to an acceptable operating standard on a daily basis. by driving standards and performance, developing services and contributing to the Annual Operating PlanImplementing and managing cost controls to reduce loss and protect profit margins, Management and control of club operations, services and facilities. Inspiring a personal commitment by all personnel to achieve targets, and continuous personal and service improvement fully supported by training, coaching and mentoring Implementing plans to ensure increased customer retention and satisfaction Liaising with contractors delivering a wide range of services and to ensure delivery of service level agreements Recruitment and leadership of a multidisciplinary workforce . Ensuring the provision of a safe and enjoyable environment for members and staff, continual reviving the offering to engage and attract members Show less

Buckinghamshire

Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. The company serve over 25 million customers and have £349.5 billion of assets under management, as well as being one of the best capitalised insurers in the world with an Insurance Groups Directive (IGD) capital surplus estimated at £4.1 billion• Recruited to sell investment, savings, pension and protection products to a wide range of Prudential customers• Maintained… Show more Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. The company serve over 25 million customers and have £349.5 billion of assets under management, as well as being one of the best capitalised insurers in the world with an Insurance Groups Directive (IGD) capital surplus estimated at £4.1 billion• Recruited to sell investment, savings, pension and protection products to a wide range of Prudential customers• Maintained a growing client base and managed customer needs in a regulated environment, as well as “self-managing” in a home-based role and consistently beating all sales targets Show less

British Railways (BR), which from 1965 traded as British Rail, was the operator of most of the rail transport in Great Britain between 1948 and 1997. It was formed from the nationalisation of the "Big Four" British railway companies and lasted until the gradual privatisation of British Rail, in stages between 1994 and 1997• Initially appointed as Personnel Officer, gaining rapid promotion to Employee Relations Manager within BR’s London Midland region through high-levels of personal… Show more British Railways (BR), which from 1965 traded as British Rail, was the operator of most of the rail transport in Great Britain between 1948 and 1997. It was formed from the nationalisation of the "Big Four" British railway companies and lasted until the gradual privatisation of British Rail, in stages between 1994 and 1997• Initially appointed as Personnel Officer, gaining rapid promotion to Employee Relations Manager within BR’s London Midland region through high-levels of personal performance and success• Advised local offices on best practice processes, problem-solving and solutions to Industrial Relations issues within a highly-unionised environment, as well as completing negotiations with Trade Union Officials, training BR Managers on disciplinary and grievance hearings, and managing local-level consultations for BR privatisation procedures• Planned, developed and delivered all Industrial Relations Training and undertook 3 years of study to achieve personal IPM qualification• Managed a region covering an area from Preston to London to consistently find innovative ways to reach solutions that avoided industrial action, as well as overseeing numerous major organisational changes within a range of BR departments and locations• Also seconded to assist on introduction of BR’s Alcohol & Drugs Policy Show less

Grad Ipm, Human Resource Management

Achieved Graduate Membership of The Institute Of Personnel Management (now CIPD) via stage 1 and stage 2 examination

Education record