Technical Support Analyst Ii
Current
May 2022 - Present
AeroLeads people directory · profile
Ian H. Email & Phone Number
Technical Support Analyst II at MadCap Software, Inc.
at
MadCap Software, Inc.
1 work email found
@madcapsoftware.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Technical Support Analyst II at MadCap Software, Inc.
Location
Austin, Texas, United States
Who is Ian H.? Overview
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Quick answer
Ian H. is listed as Technical Support Analyst II at MadCap Software, Inc. at MadCap Software, Inc., based in Austin, Texas, United States. AeroLeads shows a work email signal at madcapsoftware.com and a matched LinkedIn profile for Ian H..
Ian H. previously worked as Technical Support Analyst II at Madcap Software, Inc. and Technical Support Analyst I at Madcap Software, Inc.. Ian H. holds Microbiology, General from Texas State University.
Company email context
Email format at MadCap Software, Inc.
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*@madcapsoftware.com
68% confidence
AeroLeads found 1 current-domain work email signal for Ian H.. Compare company email patterns before reaching out.
Profile bio
About Ian H.
A security-minded, detail oriented Support Analyst who excels in resolving complex, revenue-prohibitive challenges for a wide variety of stakeholders.My current position has provided me with an incredible, hands-on learning experience while bolstering not only my soft skills, but technical skills alike preparing me well for the inevitable transition from post-sales to pre-sales.I am actively seeking a career within the broader sales engineering ecosystem and feel that my exquisite customer service skills, passion for all things security and insatiable appetite for learning make me an ideal candidate.
Current workplace
Ian H.'s current company
Company context helps verify the profile and gives searchers a useful next step.
5 roles
Ian H. work experience
A career timeline built from the work history available for this profile.
Technical Support Analyst I
Oct 2020 - May 2022
Wholesale Trainer
Responsible for education and technical training across three companylocations with 15+ employeesProvided technical training and education for 15+ wholesale client businessesEstablished and enforced rigorous quality control protocols and systemscompany-wideDeveloping and teaching coursework across multiple certification levels as anAuthorized Specialty.
Jul 2016 - Oct 2020
Cafe Manager
Managed staff and product supplyOnboarded and trained new staff in company policies and Steps-of-ServiceHandled cash deposits and business cash flowProvided exceptional customer service and built customer loyaltyHandled complaint resolution to ensure a positive brand experience
Mar 2014 - Jun 2016
Assistant Manager
Managed FOH service and employees including guest complaint resolutionSupervised coffee program and product supplySkillfully communicated and coordinated between front of house and back of house to provide expedient and quality service
Jan 2014 - Mar 2014
1 education record
Ian H. education
-
Texas State University
FAQ
Frequently asked questions about Ian H.
Quick answers generated from the profile data available on this page.
What company does Ian H. work for?
Ian H. works for MadCap Software, Inc..
What is Ian H.'s role at MadCap Software, Inc.?
Ian H. is listed as Technical Support Analyst II at MadCap Software, Inc. at MadCap Software, Inc..
What is Ian H.'s email address?
AeroLeads has found 1 work email signal at @madcapsoftware.com for Ian H. at MadCap Software, Inc..
Where is Ian H. based?
Ian H. is based in Austin, Texas, United States while working with MadCap Software, Inc..
What companies has Ian H. worked for?
Ian H. has worked for Madcap Software, Inc., Greater Goods Coffee Co., Bee Cave Coffee, and Two Saints Baking Co & Cafe.
How can I contact Ian H.?
You can use AeroLeads to view verified contact signals for Ian H. at MadCap Software, Inc., including work email, phone, and LinkedIn data when available.
What schools did Ian H. attend?
Ian H. holds Microbiology, General from Texas State University.
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