Ian H.

Ian H. Email and Phone Number

Technical Support Analyst II at MadCap Software, Inc. @ MadCap Software, Inc.
Ian H.'s Location
Austin, Texas, United States, United States
Ian H.'s Contact Details

Ian H. work email

Ian H. personal email

n/a
About Ian H.

A security-minded, detail oriented Support Analyst who excels in resolving complex, revenue-prohibitive challenges for a wide variety of stakeholders.My current position has provided me with an incredible, hands-on learning experience while bolstering not only my soft skills, but technical skills alike preparing me well for the inevitable transition from post-sales to pre-sales.I am actively seeking a career within the broader sales engineering ecosystem and feel that my exquisite customer service skills, passion for all things security and insatiable appetite for learning make me an ideal candidate.

Ian H.'s Current Company Details
MadCap Software, Inc.

Madcap Software, Inc.

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Technical Support Analyst II at MadCap Software, Inc.
Ian H. Work Experience Details
  • Madcap Software, Inc.
    Technical Support Analyst Ii
    Madcap Software, Inc. May 2022 - Present
    San Diego, California, Us
    View
  • Madcap Software, Inc.
    Technical Support Analyst I
    Madcap Software, Inc. Oct 2020 - May 2022
    San Diego, California, Us
    View
  • Greater Goods Coffee Co.
    Wholesale Trainer
    Greater Goods Coffee Co. Jul 2016 - Oct 2020
    Responsible for education and technical training across three companylocations with 15+ employeesProvided technical training and education for 15+ wholesale client businessesEstablished and enforced rigorous quality control protocols and systemscompany-wideDeveloping and teaching coursework across multiple certification levels as anAuthorized Specialty Coffee Association TrainerOversee retail operations including staff management and product supply- chain managementManaging employee/guest interactions, providing welcoming customer service, resolved guest complaints/service issues$1,200/year reduction in product overhead through product streamoptimization
    View
  • Bee Cave Coffee
    Cafe Manager
    Bee Cave Coffee Mar 2014 - Jun 2016
    Managed staff and product supplyOnboarded and trained new staff in company policies and Steps-of-ServiceHandled cash deposits and business cash flowProvided exceptional customer service and built customer loyaltyHandled complaint resolution to ensure a positive brand experience
    View
  • Two Saints Baking Co & Cafe
    Assistant Manager
    Two Saints Baking Co & Cafe Jan 2014 - Mar 2014
    Managed FOH service and employees including guest complaint resolutionSupervised coffee program and product supplySkillfully communicated and coordinated between front of house and back of house to provide expedient and quality service
    View

Ian H. Education Details

  • Texas State University
    Texas State University
    General

Frequently Asked Questions about Ian H.

What company does Ian H. work for?

Ian H. works for Madcap Software, Inc.

What is Ian H.'s role at the current company?

Ian H.'s current role is Technical Support Analyst II at MadCap Software, Inc..

What is Ian H.'s email address?

Ian H.'s email address is ih****@****are.com

What schools did Ian H. attend?

Ian H. attended Texas State University.

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