Ian W. Email & Phone Number

United States

United States

Oversee aspects of various enterprise projects. Involved with overhauling procedures and operations as well as oversee the development of specific programs and enterprise strategies.

Los Angeles, California

Marketing Operations and Process Improvement LeaderI oversee all aspects of marketing operations with a strategic, holistic approach to streamline both internal and external processes. By working closely with cross-functional teams, I provide tailored process solutions that enhance efficiency and effectiveness for the agency.With a strong focus on operational overhauls and procedural improvements, I collaborate with clients to understand their unique needs and develop customized strategies. My role includes evaluating existing policies, identifying areas for improvement, and participating in project planning and execution. I specialize in designing and implementing solutions that align with business goals and improve overall performance.Key Expertise: • Atlassian System Administration (Confluence, JIRA, JSM) • Internally Developed Tech Stack Management • Box Enterprise System Architecture & Administration • Frame.io System Administration • API Integration DefinitionI bring a high level of business acumen, technical proficiency, and a collaborative mindset to drive impactful change across teams and projects.

Global

Responsible for maintaining system integrity through security monitoring software and workflow management. Remote Leadership (UK, APAC, East Coast and NorCal Areas) Assisted our internal customer with all things related to systematic support and access controls; using systems such as Atlassian, JIRA, Confluence, Active Directory, OKTA, Citrix VPN, Workday and CrowdStrike. System Administrator for Atlassian products (JIRA, Confluence, Jira Service). Deconstructed and corrected administrative holes in the Atlassian system.Migrated Atlassian Suite (cloud to an on-premises instance). Managed permissions, workflows, notifications and security schemes for our companies extensive project list.Managing IT Team and Project Managing various Help Desk and Core systems through Atlassian JIRA Software (Kanban) and JIRA Service Desk to ensure timely completion and established SLAs are met. Responsible for the documentation initiatives; gathering information such as systems and processes, baseline standards, office networking information, company asset structure into a consolidated location with our internal Atlassian Confluence site.Internal Technical Writing of How-To and Troubleshooting documentation, creating a system of self-sufficiency’s through self service help desk (creating this system from the ground up).Created a standard of Global All-Hands; using zoom webinars and our in-house AV setup to fulfill a seamless delivery.Data Center Technician responsibilities to include multiple locations and hands on hardware maintenance. Responsible for weekly checks of the companies Data Center assets in Los Angeles and Redondo Beach; installations of Servers and cabling, exchanging failed Hard Drives, basic software installation and setup.

Anaheim, California

Directly managed systematic infrastructure for monthly payments processing, online ordering and player accounts. Creation and management of organizational contentAdmin UI UXManage GSuite Application for the organization Marketing Manager; lead efforts on various social media for the organizations facility; connecting people and product in a manner that is relatable.Increased reach by %500Responsible for centralizing written documentation for coaches and team VPs; creating a culture through operation and language consistencies.

Camp Pendelton

Responsible for the installation, configuration, and management of data network systems in both a stand-alone and client-server environment, including MS Exchange, Defense Message Systems, and other authorized data network systems. Install, configure, and maintain network services, both hardware and software. Plan and execute the integration of multiple information systems in a network environment, evaluate and resolve customer information system problems, and effect required hardware upgrades and repair to maintain mission capability.CCNA Course WorkComptiaA+ CertificationMicrosoft ExchangeMicrosoft ServerTacCom and Internet Securities

Brea

Brea

Managed a $250,000 supply Budget each fiscal year.Responsible for over $1,000,000 in Finished Goods.Quarterly planning and budgeting of 7500 hours and payroll for 60+ employees.Maintained shrink levels of .15% (.10% below company standard of .25%)Sustained an accuracy level above the company standard of 99%. Developed a product request system, eventually refined and introduced worldwide to over 350 stores. Engineered a product counting and validation system adopted company wide Trained new leaders and operational specialist. Developed an operational training regiment for global adoption

Southern California

Developed and implemented “Standard Operating Procedures” in daily warehouse operations across the Southern California Region. Setup systems for associates to adequately maintain the high Pottery Barn standards, on a daily basis. Facilitated system implementations for counting and reconciling on-hand stock levels helping to ensure low shrink levels. I was on the preservation committee; involved in the planning, budgeting and staffing of New Store Openings (NSO) and remodels.

Orange County, California Area

Upholding brand integrity on the sales floor and in the stockroom. Responsible for maintaing efficient personnel coverage. Developed and addressed all visual plans for the A-Volume flagship store

Brea, California

Maintained inventory shrink levels below company goal of 3%. Responsible for the arrival of 1500-2000 boxes of merchandise each day; staffing a receiving team, ensure product accuracy, ensure proper handling and product integrity

Southern California

Sole stock associate maintaining all inventory operations of three Chico’s FAS locations during the retailers infancy; Santa Ana, Costa Mesa and Laguna Beach. Before my departure I was given the task of hiring two stock associates per location. I was also the inventory representative tasked to train the CHICOs associates at all three locations; Training involved stockroom standards and loss prevention tips and techniques. I also engineered a company wide fix for issues with merchandise sliding off the hangers; the simple fix saved the company thousands of dollars in fixture replacement and damaged merchandise

Southern California

One of two associates responsible for maintaing stock levels. Pioneered a guideline for standards in visual representation and placement of product in the stockroom. Lead Victoria’s Secret; Santa Ana, Brea and Mission Viejo to awards in visual excellence and high regard for stockroom standards.

Bachelor Of Science (B.S.), Computing Technology Business Systems Administration

Computer Science / Business System Administration

Data Systems Technician Course

Honor Graduate Communication School 29 Palms Data Systems Technicians Course Cybersecurity

Associate Of Science (As), Fire Science And Technology

Studied Fire Science