Volunteer CFR, supporting the ambulance service and my local community.

Responsible for the creation and development of events through to their actual delivery whilst scheduling formal client - government roundtable meetings utilising my project management skills. Key events include; Haiti Reconstruction and Afghanistan Reconstruction Summits, Iraq & Regional Health and Africa’s Humanitarian Development Summit.• The full production of global events from sourcing speakers and resources, compiling official agendas and the publication of official event guides… Show more Responsible for the creation and development of events through to their actual delivery whilst scheduling formal client - government roundtable meetings utilising my project management skills. Key events include; Haiti Reconstruction and Afghanistan Reconstruction Summits, Iraq & Regional Health and Africa’s Humanitarian Development Summit.• The full production of global events from sourcing speakers and resources, compiling official agendas and the publication of official event guides including content e.g. biographies, sector articles etc. • Forging strong relationships with various Government Ministries and UN Agencies through official channels, written communications and foreign embassy meetings. • The scheduling of up to 540 private roundtable meetings between clients and government Ministers and UN Agency heads, per event. Show less

Responsibilities included the research and planning of event logistics and technology elements including venue and accommodation of dignitaries, flights, liaising with third party supplies from multiple countries and the setup of onsite event registration area including IT elements.• Detailed and to scale hotel conference floor plans used by clients and third parties to visually show the intricacies of events. • Meet with and decide upon event arrangements with hotel management teams and… Show more Responsibilities included the research and planning of event logistics and technology elements including venue and accommodation of dignitaries, flights, liaising with third party supplies from multiple countries and the setup of onsite event registration area including IT elements.• Detailed and to scale hotel conference floor plans used by clients and third parties to visually show the intricacies of events. • Meet with and decide upon event arrangements with hotel management teams and third party suppliers. • Maintain technology systems for the organisation and developing online improvements to increase efficiency and create savings. Show less

• Spearheaded the implementation of a multi-site cross company dealership servicing system UK wide, solving both operational and technological issues throughout. • Manage project workshops and chair regular meetings, including the collaboration and documentation of project activities/progress for senior managers and directors. • Liaise with multiple third parties; encourage open and creative communication throughout the project team.

• IT project manager of major office relocation; including planning workshops, liaising with 3rd parties, moving equipment, restoring critical services within agreed timescales. • Design, manage and deliver transition from a multi-server infrastructure to a blade server solution. Adopt new technologies whilst ensuring no client service disruption and meeting firm deadlines.

• Manage the communication channels between operations and the IT department; encourage open, clear and consistent dialogue between users and support staff. • Acknowledged for my ability to bring an otherwise ‘segregated’ IT department together/alongside the operations of the business.

• Performed detailed process and systems analysis of the Customer Service Organisation for a large Spanish telecommunications company. Implemented time and money saving systems and business process improvements leading to a successful takeover. • Responsible for the design and definition of end-to-end Generic Business Processes for a large Pan European telecommunications company; re-focussing exercise across the company. • Visit customer sites; gather both business and technical requirements… Show more • Performed detailed process and systems analysis of the Customer Service Organisation for a large Spanish telecommunications company. Implemented time and money saving systems and business process improvements leading to a successful takeover. • Responsible for the design and definition of end-to-end Generic Business Processes for a large Pan European telecommunications company; re-focussing exercise across the company. • Visit customer sites; gather both business and technical requirements, instil customer confidence with my professional and efficient behaviour. Show less