A very accomplished senior business leader with significant international experience in setting up, managing and transforming large scale operations. Ian has worked with numerous multinational clients across several industries to deliver solutions that involve large scale BPO services including both the e2e customer service lifecycle and back office shared services. Ian took a career break in 2014 largely to help others in need of support and to see more of the world. Ian has now set up Rare & Ancient (RareandAncient@virginmedia.com or 07792 797568) to supply quality rare, valuable and antiquarian books to national and international dealers. He is also providing consultancy support to the MSA Trust. Multiple system atrophy (MSA) is a progressive neurological disorder that affects adult men and women.