AeroLeads people directory · profile
Ian W. Johnson Email & Phone Number
Client Director, Insurance
at
Auxo Solutions
1 work email found
@prudential.com
4 phones found area 603, 617, and 302
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Client Director, Insurance
Location
Greater Boston, United States
Who is Ian W. Johnson? Overview
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Quick answer
Ian W. Johnson is listed as Client Director, Insurance at Auxo Solutions, based in Greater Boston, United States. AeroLeads shows a work email signal at prudential.com, phone signal with area code 603, 617, 302, and a matched LinkedIn profile for Ian W. Johnson.
Ian W. Johnson previously worked as Client Director, Life Insurance at Auxo Solutions and Director, Journey Analyst, Claims Transformation at Prudential Financial. Ian W. Johnson holds Bachelor Of Science (Bs), Business Administration And Management, General from Babson College.
Company email context
Email format at Auxo Solutions
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ijohnson@prudential.com
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AeroLeads found 1 current-domain work email signal for Ian W. Johnson. Compare company email patterns before reaching out.
Profile bio
About Ian W. Johnson
Innovative Product Management Director with a proven track record of leading digital transformation initiatives in P&C and life insurance, building digital experiences that policyholders and contact centers love, and driving operational efficiency. Skilled in product management, agile leadership, and customer-first design. Gifted at fostering cross-functional collaboration to deliver measurable results and leading high-performing teams to execute strategic, customer-centric roadmaps.
Listed skills include Product Owner, Mba, Product Management, Information Architecture, and 55 others.
Current workplace
Ian W. Johnson's current company
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11 roles
Ian W. Johnson work experience
A career timeline built from the work history available for this profile.
Client Director, Life Insurance
Current
Dec 2024 - Present
Director, Journey Analyst, Claims Transformation
Product Manager for 9 agile product owners, accountable for transforming the death claim experience through consolidating legacy digital and contact center applications into a single SaaS platform.- Increased digital claim submissions by 175%, leading effort to create new, customer-first digital first-notice of loss experience on Prudential.com, achieving top 5 EODB score across all of Prudential’s self-service experiences for 2023 and 2024.- Reduced technology expenses by $5M, rolling out new SaaS death claim administration and processing system for two (of four) of Prudential’s U.S. businesses.- Increased operational efficiency by 45%, implementing low-code automation of back-office claims processes, rolling out multiple pilots to iteratively improve the automation solution and scale to multiple businesses.
Apr 2022 - Nov 2024
Director, Digital Team Lead, Digital Experience
Led 8-person agile software development team providing product leadership, career planning, performance management, and coaching, successfully promoting 5 employees over 2 years.- Developed product vision, roadmap, and design for paperless customer journey, reducing paper and print pro forma expenses by $5M RR.- Achieved roadmap and architecture alignment with customer service operations and engineering leadership to build MVP with vertical slice approach to minimize scope, maximize speed to market, and position for scalability through an event-driven architecture.- Increased paperless preference adoption by 30%, launching and optimizing two React web apps through four rounds of A/B experiments and user research.- Led 16-person agile development team to develop React web app for company’s retirement authenticated website, decommissioning work and major organization change after divestiture of the Workplace business.
Mar 2020 - Apr 2022
Director And Chief Of Staff, Digital Transformation Strategic Initiative
Program managed strategic initiative to improve customer experience and reduce Liberty Mutual’s customer service operational expenses by $50M, while using design thinking, voice of customer, and competitive research to identify improvement opportunities. Managed 1 full-time staff member and supported 15-person cross-functional leadership team of senior directors and VP’s.- Led technology prioritization and budgeting efforts to ensure pursuit of highest ROI results, presenting monthly to U.S. executive leadership.- Enabled ELT to reinvest $50M in other strategic initiatives through influencing cross-functional stakeholders in building great digital and omni-channel experiences for customers.
Sep 2018 - Apr 2020
Director, Product Owner, Conversational Chat Bots, Ivr
Partnered with dedicated agile software development team to create service chat bot MVP on AWS platform, leading conversational UX design.- Launched proactive IVR treatment MVP for customers with open claims, increasing claims status call containment by 27% (up 0.3% pts).- Developed and prioritized IVR self-service product backlog with stakeholders, peer product owners in digital, and analysts.- Led tech and customer experience evaluation between incumbent IVR self-service platform (Nuance + Avaya) and new technology (AWS), successfully convincing U.S. technology leadership team to use AWS for Liberty Mutual’s conversational chat bots.
Dec 2017 - Sep 2018
Director, Customer Experience, Telephony And Voice Product
Developed and led program management for a 20-project voice customer experience improvement portfolio, composed of 100+ people and a $4M budget. Hired and managed 3 full-time staff members and managed 3 indirect project leads. Partnered with operations on UX design, backlog refinement, escalations, KPI targets, and routing optimization.- Prioritized program backlog and improved call routing, using data and customer feedback, to reduce callers’ time in IVR by 45%, increase claim status call containment by 200%, and reduce rep-to-rep transfer rate by 1-2% points.- Appointed product owner by senior leadership, leading 30-employee team and vendor through all phases of design, development, business readiness, and launching of 25M-caller natural language automated phone system / IVR.
Aug 2015 - Dec 2017
Senior Product Owner, Digital Claims Self-Service
Led personalized auto claim videos program, increasing self-service usage by 30% points for customer segment. Oversaw customer research, concept creation, storyboarding and scripting, and end-to-end customer experience design.- Drove Express Estimate mobile app product for auto claims, reducing cycle time by 4 days for customer segment.- Managed 4 interns, providing direction, coaching, and guidance on annual business planning and competitive intelligence.
May 2013 - Aug 2015
Manager, User Experience Design
Developed and evangelized UX strategy and led redesign of Liberty Mutual’s e-commerce and online insurance purchase process, claims self-service, mobile app, and .com public site; led website information architecture, wireframing, and navigation redesign. Hired and managed 4 full-time staff members, forming Liberty Mutual’s first-ever User Experience Design workgroup.
Jul 2009 - May 2013
User Experience Designer & Researcher
Jul 2007 - Jul 2009
Project Manager
Jul 2005 - Feb 2007
2 education records
Ian W. Johnson education
Bachelor Of Science (Bs), Business Administration And Management, General
Babson College
Master Of Business Administration - Mba, Business Administration And Management, General
Babson F.W. Olin Graduate School Of Business
FAQ
Frequently asked questions about Ian W. Johnson
Quick answers generated from the profile data available on this page.
What company does Ian W. Johnson work for?
Ian W. Johnson works for Auxo Solutions.
What is Ian W. Johnson's role at Auxo Solutions?
Ian W. Johnson is listed as Client Director, Insurance at Auxo Solutions.
What is Ian W. Johnson's email address?
AeroLeads has found 1 work email signal at @prudential.com for Ian W. Johnson at Auxo Solutions.
What is Ian W. Johnson's phone number?
AeroLeads has found 4 phone signal(s) with area code 603, 617, 302 for Ian W. Johnson at Auxo Solutions.
Where is Ian W. Johnson based?
Ian W. Johnson is based in Greater Boston, United States while working with Auxo Solutions.
What companies has Ian W. Johnson worked for?
Ian W. Johnson has worked for Auxo Solutions, Prudential Financial, Massmutual, Liberty Mutual Insurance, and Arnold Worldwide.
How can I contact Ian W. Johnson?
You can use AeroLeads to view verified contact signals for Ian W. Johnson at Auxo Solutions, including work email, phone, and LinkedIn data when available.
What schools did Ian W. Johnson attend?
Ian W. Johnson holds Bachelor Of Science (Bs), Business Administration And Management, General from Babson College.
What skills is Ian W. Johnson known for?
Ian W. Johnson is listed with skills including Product Owner, Mba, Product Management, Information Architecture, User Experience, Usability Testing, E Commerce, and Axure.
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