Working with the COO and President of the company to identify new opportunities, develop forward looking fiscal targets for the organization, nurturing and developing both existing and new enterprise clients. Working to develop and implement both short and long-term strategies for building client relationships, generating new business and driving revenue growth I develop and set team objectives. I establish data collection and monitoring processes that reflect the status and health of enterprise accounts. Facilitating targeted action plans to resolve issues and maintain client satisfaction I lead interactions with the most strategic accounts while collaborating with cross functional teams. When strategically requires I serve as a liaison between the client and other internal departments to expedite any assistance that maybe required.Additionally I: Manage quota for bookings and revenue for assigned major accounts. Escalate member issues, when appropriate, and clearly communicate steps taken, future steps and member needs in ticket to ensure a smooth transition between internal teams. Identify opportunities to develop new training materials designed to ensure successful customer onboarding and support business-wide adoption. Act as a true account manager overseeing almost all aspects of the client's business. Maintain up-to-date and accurate ticket status and documentation. for projects and escalated tickets. Partner with internal resources in order to drive additional value and expertise. Areas of focus include B2B (virtual and card-based) payments, expense management, travel solutions, data solutions, compliance, and reporting. Build effective relationships and develop influence with internal stakeholders. Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels. Advise partner sales leaders on new and growing partners to deliver qualified partners to support customer needs.

Responding to a new requirement for higher levels of support to the Sales teams and managing changing requirements to increase the clients ease of on-boarding I designed, developed and implemented the pre-sales department. Included in this was the development of media, systems and processes, training and implementation with our global sales force.This role is a demanding mix of project management, problem resolution and risk assessment skills along with the ability to speak publicly with clients and prospects management teams, from C level down, where I was able to resolve complex environment and architecture issues, skillfully addresses client questions or concerns, including difficult or pointed questions and drive a higher level of customer satisfaction as was shown by client's feed back score of 4.8/5.0

Reporting to the Director, Global Client Environments the Sr. Global Client Environments Engineer works directly with Rimini Street's Clients to manage the process of establishing remote access to support all of Rimini Street product offerings, dealing with a variety of customers using many different Oracle products including PeopleSoft, JD Edwards EnterpriseOne, Oracle's E-Business Suite (also known as Applications/Apps or EB-Suite/EBS), Sibel and SAP. This role is a demanding mix of project management, problem resolution and risk assessment and management. Manage projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders.Resolve complex environment and architecture issues leveraging your core knowledge of various ERP products (PeopleSoft, JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) with a primary focus on Oracle E-Business Suite to liaise with our extensive support staff.Skillfully addresses client questions or concerns, including difficult or pointed questions as needed.Host calls with clients and prospects to guide them through Rimini Street Technical Onboarding Requirements.Plan and manage projects to establish remote access to a client's network.Manage technical tasks related to performing a software archive at client site or via a cloud hosted solution. Manage multiple projects in the Salesforce Collaborative Product Development tool. Execute continual process improvements to improve efficiency and effectiveness.Track and Record evidence for ISO compliance. Ensures timely status updates. Offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline.

Providing consultant services to the Environments Team in the standing up of a new data center in Las Vegas. Dealing with a variety of customers using many different Oracle products including PeopleSoft, JD Edwards EnterpriseOne, Oracle's E-Business Suite (also known as Applications/Apps or EB-Suite/EBS), Sibel, SAP I work to ensure that the clients have been smoothly and accurately moved to the new data center and are correctly configured and working.

Develop, operate, maintain and refresh technologies and processes associated with implementing enterprise IT services consistent with Federal Education and Developmental policy, strategic objectives, and customer requirements.Lead and ensure effective management of the IT infrastructure environment including computer operations and telecommunications.Design, develop and implement structured business processes that support all areas of the organization including Sales, Marketing and Business Development.Designed and developed integrated business processes to manage business development from initial marketing through the sales processes to final delivery of service to end clients.Researched, installed and configured their Customer Relationship Management (CRM) server.Initiated strategic change within the organization to assist in meeting the goals as set by the company.

Developing business processes, management of financial budgets and examining how the application of existing technology and new emerging technology can be leveraged to better position the organization.Playing a consulting / leadership role to support top management through the execution of Enterprise Performance Management projects as well as supporting the business development activities.Providing technical expertise the help develop IT Strategy, IT architecture, business functionality, data integration and process workflow.Developed and setup strategic use of Amazon Web Services (AWS) space.Researched, installed and configured Customer Relationship Management (CRM) servers.Managed IP addressing models to ensure high capacity up-time, load balancing and redundant fail-over.Providing advice and guidance on the planning, evaluating, managing and executing enterprise IT and information management functions, and systems, to support the company now and in the future whilst ensuring ITC centric strategic growth and positioning.

Developing and implementing communication strategies using both social and traditional media with a focus on providing timely, accurate, and balanced information to a national and global audience. Developing branding initiatives using creative media services, cutting edge social media techniques and online outreach mechanisms to increase the reach of the service.Creating briefing reports containing research and summary analysis reports for elected and senior officials, packaged in electronic formats for ease of reference, re-use, and reposting to individual networks.Creating national and global communications strategies that encompass change communications targeted at the Federal Reserve Board of Governors, NASA Goddard Space Flight Center, United Nations International Trade Centre, United Nations Development Program, United Nations Global Alliance for Technology and Development, UN Women, United States Small Business Administration, World Bank Development Gateway Foundation, etc.Organizing national and global conferences, seminars, training programs, and workshops.

Key Responsibilities:Manage a suite of clients through the migration of their Oracle data (People Soft, JDE, Siebel) from a distributed system to each clients’ own local network solution.Significant Achievements:Completed all data migration on time in budget whilst working with clients spanning all sizes like – New York Power Authority, City of Overland Park, Pitney Bowes, Terex PLC, BioClinica, and many others.

IT Project Management: I conceptualize, lead development, implementation, documentation and training on new software tools that will enhance the company’s ability to manage projects through structured data flows and higher levels of communication and information. I manage projects as required from inception through to submission and subsequent follow up.Corporate Finance: I support the CFO in negotiations for new sources of capital (both debt and equity) including project and company capital finance.Work closely with the CFO to develop cash flow and other financial models for prospective, new and existing project.Evaluate the financial health of new and existing projects and identify problem areas and, in a team environment, devise possible solutions. Assist in the development and implementation of fiscal and compliance policies. Business Development: I assist the Senior VP Business Development in the design, development and implementation of an ongoing business development strategy spanning both the Public and the Private sectors. I conceptualize and develop internal business development systems that promote the dissemination and transparency of BD business processes. I develop networking strategies and networks of contacts that will enhance the ability of the company to generate new business. I network with potential and existing business partners.

A member of the Board of Directors for this international offshore company.Represented the company at international conferences; promoted MSR's brand and vision.

Bermont Investments Inc represents VC funds and high wealth individuals in regional investments in the Caribbean, provides media services, including editing, production and direction services for television and editing services for film. Projects worked on include:MEDIA:Digicel Rising Stars - Caribbean wide American Idol style TV programThe Final Truth - Film - won the CBU Editors awardFINANCIAL/CONSULTINGTexaco down stream divestment project - a $100M projectGDS Internal ICT strategy NOUR financial systems evaluation and estimating system development and implementation

Member of the senior management team. Project Manager for the build out of the new 3G cellular network.Designed and structured the Commercial team.Developed a 3G/4G Business Plan within budget constraints.Provided market research, developed forecasts and implemented promotions to enhance the business.Provided market analysis to identify areas of success and areas requiring modification.Contributed to, and ensured adherence to requirements of corporate governance.Provided assistance to, and fostered relationships with key governmental agencies.Developed and fostered a customer-service focused team culture.Developed a culture of cross communication and feedback.

Achieved a ‘first year turnaround’ of the business to operating profit.Reduced OpEx by over 18%, and increased Net Profit by 23%.Managed a friendly takeover of the company with a new financial partner.Led the senior management team in developing and implementing strategies.Worked with the Regulatory bodies; Telecommunications Unit, Fair Trading Commission, Securities Exchange Commission and the stock exchange.Managed all issues relating to compliance, legal, systems, and operations.A member of the Government established Telecommunications Act Revision Committee (TARC), 2006-present.Worked with both the Telecommunications Unit and the Fair Trading Commission.Worked with both the Barbados Stock Exchange and the Securities Exchange Commission on a variety of projects.Oversaw all issues relating to compliance, legal, systems, and operations.

Managed regulatory issues with the London Stock Exchange, Barbados Stock Exchange and Barbados Securities Exchange Commission.Managed interface and communications with shareholders including stock holders meetings, responses to queries and any other share/shareholder related information.Developed comprehensive PR programs, managed relationship with our PR firm, and ensured coherence between marketing, PR programs, sales teams and promotional activities.

Worked with the Senior Management Team to drive Sunbeach to an IPO on the London and Barbados stock exchanges.Was a senior member of the bid, and win of a cellular services license from the Barbados Government.Lead the team that developed the business plan for the cellular operation.Responsible for developing Sales and Marketing strategies for cellular operation.Team leader for negotiating an Interconnect agreement between Cable & Wireless and Sunbeach.Appointed by Digicel and AT&T as spokesperson for group negotiations on the Interconnect agreements.Set up corporate sales teams and increased penetration in the corporate market by over 65%.

I interfaced with national governments, trade support institutions and private businesses in developing countries in Africa, Asia, the Middle East, the Caribbean and the CIS countries to provided education and training in new technologies, looking at the changes wrought by ICTs, and how to trade internationally and decrease costs and expenses. Provided strategic advice on the impact of the GATS and WTO issues on national and local economies.Developed training programs, delivered presentations, and managed closure process for country teams in over 30 different countries.Headed the team that developed the International Trade Center’s e-trade approach for service firms.Assisted in developing the International Trade Center’s internet presence and was a lead team member on the ITC Task force on E-Trade.During this time I worked in Africa, Europe, LAC, Asia and the Middle East.

Conceptualized, set up and developed Sunbeach’s highly-rated customer and technical services departments, and staff training programs, which has made Sunbeach one of the premier companies in Barbados for customer service.Increased brand awareness locally and regionally, which resulted in a market penetration increase of over 60%Effected an organization structural change to empower line staff, develop a team-based approach and encouraged risk-taking attitudes in local line staffDeveloped technical modules on the ISP business, selling skills, and government market requirementsEstablished systems of continuous evaluation and a feed-back loop to redefine and focus marketing initiativesDeveloped the first marketing programs for the company to achieve the corporate goals.

Founded company in 1994 to establish an on-line computer system and built the first internet service provider in Barbados, called CaribNet. Worked with Linux OS, managed network switches, MoDems, IP traffic management systems and developed billing and other systems to manage the customer experience.Set up and managed SendMail services and extensively coded and used ColdFusion, HTML, C++ and other software to build tools required. In March 1997 this company was merged with BIOS Inc. to form Sunbeach.